Schedules repairs with customers and prepares schedule for shop and field service personnel.
Oversees timely processing of work orders.
Job Title | Job Description | |
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1 | Spa Services Associate | The Spa Services Associate recommends spa products and services based on client needs and expectations. Greets guests, schedules appointments, and provides customer service to all spa clients. Being a Spa Services Associate may require a high school diploma or its equivalent. Ensures that all equipment and supplies are properly sanitized. In addition, Spa Services Associate typically reports to a supervisor or manager. Being a Spa Services Associate may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. |
2 | Manicurist | The Manicurist maintains sterile work environment that meets infection control standards and ensures work area is sufficiently stocked. Provides nail care services, including manicures, pedicures, and related treatments like artificial nail applications. Being a Manicurist may require a high school diploma. Develops new clientele and promotes sale of services. In addition, Manicurist requires a state license to practice. Typically reports to a manager or head of a unit/department. Manicurist's years of experience requirement may be unspecified. Certification and/or licensing in the position's specialty is the main requirement. |
3 | Field Service Engineering Manager | The Field Service Engineering Manager plans and oversees installation, troubleshooting, and maintenance of products/equipment to ensure proper function and maximize uptime. Manages field service personnel to provide effective on-site support and technical assistance with various products or equipment. Being a Field Service Engineering Manager handles service contracts and directs support services. Oversees the scheduling and training of field service representatives. In addition, Field Service Engineering Manager develops methods, guidelines, and policies to facilitate efficient service delivery. Reviews service reports to monitor service performance and enhance customer satisfaction. Ensures all customer issues are satisfactorily resolved, utilizing engineering, manufacturing, and other teams as needed. Requires a bachelor's degree. Typically reports to a director. The Field Service Engineering Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Working as a Field Service Engineering Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. |
4 | Engineering Process Specification Writer | The Engineering Process Specification Writer works with engineers, operations personnel, manuals, and other materials to develop specifications. Writes descriptions of processes and processing operations. Being an Engineering Process Specification Writer typically reports to a supervisor or manager. May require a bachelor's degree in a related area. Working as an Engineering Process Specification Writer typically requires 2 to 4 years of related experience. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. |
5 | Rental Fleet Maintenance Service Operations Manager | The Rental Fleet Maintenance Service Operations Manager may require a bachelor's degree in a related area. Manages fleet repairs and leading the CRS sales to meet annual business objectives and dealer excellence goals. Being a Rental Fleet Maintenance Service Operations Manager typically reports to a head of a unit/department. The Rental Fleet Maintenance Service Operations Manager supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. Working as a Rental Fleet Maintenance Service Operations Manager typically requires 3 years experience in the related area as an individual contributor. |
Skills | Proficiency Level |
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Attention to Detail | Level 3 |
Time Management | Level 3 |
Initiative | Level 2 |