Leads the evaluation and monitoring of vendor operations to ensure products and services comply with government and company quality standards.
Oversees audits and establishes testing procedures. Sets KPIs, metrics, specifications, processes, and policies used to evaluate quality. Reviews and negotiates service level agreements to ensure performance/quality metrics, responsibilities, expectations, and penalties are defined. Creates systems and frameworks to identify, track, and resolve vendor quality issues and develop performance improvement initiatives with partners. Develops strategies to identify and assess potential new vendors.
Job Title | Job Description | |
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1 | VP of Lean Six Sigma Process | The VP of Lean Six Sigma Process develops total quality policies, standards, and programs designed to drive continuous improvement of organizational processes, products, and services. Oversees all aspects of an organization's total quality function. Being a VP of Lean Six Sigma Process directs cross functional teams and vendors in the implementation of quality programs. Creates and drives strategic initiatives. In addition, VP of Lean Six Sigma Process ensures internal guidelines and programs are in compliance with regulations and align with industry standards and best practices. Typically requires a master's degree. Requires Six Sigma or Kaizen certification. Typically reports to top management. The VP of Lean Six Sigma Process manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. Working as a VP of Lean Six Sigma Process typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. |
2 | Loss Prevention Manager | The Loss Prevention Manager researches and reports on cost effective plans to minimize loss. Manages and develops loss control programs and administers risk management programs related to operating risk, insurance, and any class of financial risk. Being a Loss Prevention Manager ensures compliance with all regulations and keeps abreast of any changes to laws and regulations which pertain to loss control. Contributes to business plans and objectives. In addition, Loss Prevention Manager requires a bachelor's degree. Typically reports to a head of a unit/department. The Loss Prevention Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Working as a Loss Prevention Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. |
3 | Lean/Six Sigma Programs Manager | The Lean/Six Sigma Programs Manager leads teams to provide training, tools, and logistical assistance for quality initiatives. Manages the implementation, administration and measurement of total quality management programs, including Six Sigma initiatives. Being a Lean/Six Sigma Programs Manager requires a bachelor's degree. Oversees development of new testing tools, and measurement methods and systems to ensure products and services meet quality standards. In addition, Lean/Six Sigma Programs Manager typically reports to a senior manager. The Lean/Six Sigma Programs Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Working as a Lean/Six Sigma Programs Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. |
4 | Office Operations Senior Manager | The Office Operations Senior Manager develops and implements procedures and policies for all administrative activities. Oversees and manages the daily activities of office staff to ensure efficient operations, service delivery and expense control. Being an Office Operations Senior Manager oversees the selection of vendors and the purchase of office equipment and supplies. Typically manages record-keeping, document preparation, mail distribution, reception, bill or invoice processing, maintenance services, technical support, project coordination/scheduling, and other related internal operations. In addition, Office Operations Senior Manager coordinates resources to troubleshoot, determine the best solutions, and solve problems. Tracks and analyzes operational costs and monitors budget. Recruits, trains, and coaches office staff to achieve optimal performance. May require a bachelor's degree. Typically reports to a head of a unit/department. The Office Operations Senior Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Working as an Office Operations Senior Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. |
5 | Data Entry Support III | The Data Entry Support III compares output to control totals and makes corrections to codes and batches as necessary. Reviews, codes, and inputs source data from storage media into a computer processing system. Being a Data Entry Support III requires a high school diploma or its equivalent. Prepares and distributes output reports as instructed. In addition, Data Entry Support III typically reports to a supervisor. Being a Data Entry Support III has gained proficiency in multiple competencies relevant to the job. Works independently within established procedures associated with the specific job function. Working as a Data Entry Support III typically requires 3-5 years of related experience. |
Skills | Proficiency Level |
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Key Performance Indicators (KPI) | Level 4 |
Standard Operating Procedures (SOP) | Level 3 |
Budgeting | Level 3 |