Sample Job Description for Technical Client Service Director
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Technical Client Service Director Job Overview
Technical Client Service Director Job Description Sample
Directs and oversees all aspects of an organization's technical customer support policies, objectives, and initiatives.
JOB LEVEL
M04
EDUCATION/DEGREE
Bachelor's Degree
REPORTS TO
Top Management
Salary Range
BASE 50%
$190,000
TOTAL 50%
$221,500
Job Responsibilities for Technical Client Service Director
Develops service level standards focused on response times, issue resolution, service quality, and customer satisfaction. Establishes policies and procedures that produce high quality customer support and that reflect industry best practices. Ensures that systems are in place and are utilized to capture and report on service metrics, including any customer feedback or trends in product or service issues. Manages resource decision-making, planning, and best practices. Aligns technical customer support activities and initiatives to support and enhance the objectives of the organization.
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View Job Description Templates of Similar Jobs
| Job Title | Job Description | |
|---|---|---|
| 1 | General Engineering Director | The General Engineering Director plans and oversees engineering projects through their entire lifecycle, including cost and requirement analysis, scheduling, and coordinating activities with stakeholders. Directs an organization's engineering activities to develop or improve technical products, systems, or processes that meet specified requirements and standards. Being a General Engineering Director manages engineering costs and project budgets and identifies processes, technologies, or materials to improve cost-savings or engineering efficiencies. Monitors schedules and deadlines and prioritizes projects to ensure timely delivery and customer satisfaction. In addition, General Engineering Director develops policies and procedures to guide the design, development, and testing of new products or processes. Leads initiatives with other departments to research, plan, and schedule potential products, projects, or opportunities. Remains informed of new technologies and processes and implements changes to improve engineering capabilities. Requires a bachelor's degree in engineering or related discipline. Typically reports to senior management. The General Engineering Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Working as a General Engineering Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. |
| 2 | Field Service Engineering Manager | The Field Service Engineering Manager plans and oversees installation, troubleshooting, and maintenance of products/equipment to ensure proper function and maximize uptime. Manages field service personnel to provide effective on-site support and technical assistance with various products or equipment. Being a Field Service Engineering Manager handles service contracts and directs support services. Oversees the scheduling and training of field service representatives. In addition, Field Service Engineering Manager develops methods, guidelines, and policies to facilitate efficient service delivery. Reviews service reports to monitor service performance and enhance customer satisfaction. Ensures all customer issues are satisfactorily resolved, utilizing engineering, manufacturing, and other teams as needed. Requires a bachelor's degree. Typically reports to a director. The Field Service Engineering Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Working as a Field Service Engineering Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. |
| 3 | Manager of Sales Support | The Manager of Sales Support oversees workflow of all business processing including preparation of reports, charts, and other statistics to support and direct the sales department. Manages daily activities of the operational sales support function. Being a Manager of Sales Support assists with budget management to ensure expenses meet target goals. Initiates and tracks orders to completion. In addition, Manager of Sales Support may assist in the hiring process. May handle and resolve more complex customer requests or complaints. Develops and implements promotional events and interacts with external dealers to increase sales volume. Requires a bachelor's degree in area of specialty. Leads and directs the works of others. Typically reports to the head of a unit/department. The Manager of Sales Support manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. Working as a Manager of Sales Support typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. |
| 4 | Customer Care Executive | The Customer Care Executive is responsible for the overall satisfaction of customers. Plans and directs all aspects of an organization's customer service policies, objectives, and initiatives. Being a Customer Care Executive typically reports to top management. May require an advanced degree. The Customer Care Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. Comprehensive knowledge of the overall departmental function. Working as a Customer Care Executive typically requires 8+ years of managerial experience. |
| 5 | Director of Sales Support | The Director of Sales Support is responsible for resource allocation, as well as coaching and guiding direct reports. Establishes sales support process and support activities. Being a Director of Sales Support develops and implements promotional events and interacts with external dealers to increase sales volume. Resolves complex customer requests or complaints. In addition, Director of Sales Support may require a bachelor's degree in area of specialty. Typically reports to top management. The Director of Sales Support manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. Working as a Director of Sales Support typically requires 5+ years of managerial experience. |
Technical Client Service Director Skills & Proficiency Level
| Skills | Proficiency Level |
|---|---|
| Business Acumen | Level 3 |
| Key Performance Indicators (KPI) | Level 5 |
| Digital Literacy | Level 3 |
