Sample Job Description for Technical Client Service Director
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Technical Client Service Director Job Overview
Technical Client Service Director Job Description Sample
Directs and oversees all aspects of an organization's technical customer support policies, objectives, and initiatives.
JOB LEVEL
M04
EDUCATION/DEGREE
Bachelor's Degree
REPORTS TO
Top Management
Salary Range
BASE 50%
$181,700
TOTAL 50%
$214,800
Job Responsibilities for Technical Client Service Director
Develops service level standards focused on response times, issue resolution, service quality, and customer satisfaction. Establishes policies and procedures that produce high quality customer support and that reflect industry best practices. Ensures that systems are in place and are utilized to capture and report on service metrics, including any customer feedback or trends in product or service issues. Manages resource decision-making, planning, and best practices. Aligns technical customer support activities and initiatives to support and enhance the objectives of the organization.
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Technical Client Service Director Skills & Proficiency Level
| Skills | Proficiency Level |
|---|---|
| Business Acumen | Level 3 |
| Key Performance Indicators (KPI) | Level 5 |
| Digital Literacy | Level 3 |
