Sample Job Description for Technical Client Service Manager
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Technical Client Service Manager Job Overview
Technical Client Service Manager Job Description Sample
Manages a team or unit of technical customer support staff that respond to requests from customers by phone, e-mail, or chat.
JOB LEVEL
M02
EDUCATION/DEGREE
Bachelor's Degree
REPORTS TO
Director
Salary Range
BASE 50%
$121,100
TOTAL 50%
$130,500
Job Responsibilities for Technical Client Service Manager
Provides mentoring, leadership, and organization to supervisors and teams. Implements processes that maximize efficiency and meet or exceed service quality and customer satisfaction goals. Monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Makes recommendations for changes to products or services based on customer feedback and requests. Coordinates across functions to support future products and releases.
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View Job Description Templates of Similar Jobs
| Job Title | Job Description | |
|---|---|---|
| 1 | Desktop Support Manager | The Desktop Support Manager maintains the necessary hardware and software inventory and oversees the administration of required licenses. Manages a team that provides personal computer deployment and support, including setup, installation, repairs, upgrades, migrations, and troubleshooting. Being a Desktop Support Manager implements training programs and develops documentation to support end-users. Analyzes PC resource requirements and evaluates available vendors, products, and services that will meet the organization's needs. In addition, Desktop Support Manager possesses experience in a LAN environment, a strong understanding of PC operating systems, security tools, and extensive knowledge of all commonly used PC software and products. May require a bachelor's degree or equivalent. Typically reports to a head of a unit/department. The Desktop Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Working as a Desktop Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. |
| 2 | General Engineering Manager | The General Engineering Manager implements and maintains overall engineering objectives and initiatives. Manages all engineering activities within a department including design, development, production and testing. Being a General Engineering Manager leads and develops the engineering team. Confronts and solves performance/operational issues to improve development efficiency. In addition, General Engineering Manager oversees a robust project management process and delivery timelines to keep projects on schedule and on budget. Requires a bachelor's degree of engineering. Typically reports to a head of a unit/department. The General Engineering Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. Working as a General Engineering Manager typically requires 3+ years of managerial experience. |
| 3 | Customer Service Manager -E-commerce | The Customer Service Manager -E-Commerce analyzes service activity data and utilize findings to create resources for training and service improvements. Manages a team of customer service representatives that respond to web-based customer inquiries. Being a Customer Service Manager -E-Commerce provides ongoing training focused on the support of E-Commerce customers. Compiles customer feedback and recommend changes to website, products, or services to technical and product teams. In addition, Customer Service Manager -E-Commerce ensures that service standards are established and attained. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Manager -E-Commerce manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. Working as a Customer Service Manager -E-Commerce typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. |
| 4 | Field Service Engineering Manager | The Field Service Engineering Manager plans and oversees installation, troubleshooting, and maintenance of products/equipment to ensure proper function and maximize uptime. Manages field service personnel to provide effective on-site support and technical assistance with various products or equipment. Being a Field Service Engineering Manager handles service contracts and directs support services. Oversees the scheduling and training of field service representatives. In addition, Field Service Engineering Manager develops methods, guidelines, and policies to facilitate efficient service delivery. Reviews service reports to monitor service performance and enhance customer satisfaction. Ensures all customer issues are satisfactorily resolved, utilizing engineering, manufacturing, and other teams as needed. Requires a bachelor's degree. Typically reports to a director. The Field Service Engineering Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Working as a Field Service Engineering Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. |
| 5 | Manager of Sales Support | The Manager of Sales Support oversees workflow of all business processing including preparation of reports, charts, and other statistics to support and direct the sales department. Manages daily activities of the operational sales support function. Being a Manager of Sales Support assists with budget management to ensure expenses meet target goals. Initiates and tracks orders to completion. In addition, Manager of Sales Support may assist in the hiring process. May handle and resolve more complex customer requests or complaints. Develops and implements promotional events and interacts with external dealers to increase sales volume. Requires a bachelor's degree in area of specialty. Leads and directs the works of others. Typically reports to the head of a unit/department. The Manager of Sales Support manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. Working as a Manager of Sales Support typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. |
Technical Client Service Manager Skills & Proficiency Level
| Skills | Proficiency Level |
|---|---|
| Key Performance Indicators (KPI) | Level 4 |
| Digital Literacy | Level 3 |
| Planning and Organizing | Level 4 |
