Sample Job Description for Technical Client Support Specialist II
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Technical Client Support Specialist II Job Overview
Technical Client Support Specialist II Job Description Sample
Responds to and resolves customer technical inquiries and issues via e-mail, phone, or chat.
JOB LEVEL
P02
EDUCATION/DEGREE
Bachelor's Degree
REPORTS TO
Manager or Head of a Unit/Department
Salary Range
BASE 50%
$78,100
TOTAL 50%
$80,600
Job Responsibilities for Technical Client Support Specialist II
Assists customers with installation and issue resolution. Utilizes a database of technical product information to inform decisions and recommendations. Recommends maintenance and configuration best practices that improve product usability, performance, and customer satisfaction. Records client interactions, including inquiries, complaints, comments, and actions taken.
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Technical Client Support Specialist II Skills & Proficiency Level
| Skills | Proficiency Level |
|---|---|
| Self-Motivation | Level 3 |
| Attention to Detail | Level 3 |
| Effective Communication | Level 3 |
