Sample Job Description for Technical Client Support Specialist III
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Technical Client Support Specialist III Job Overview
Technical Client Support Specialist III Job Description Sample
Responds to and resolves customer technical inquiries and issues via e-mail, phone, or chat.
JOB LEVEL
P03
EDUCATION/DEGREE
Bachelor's Degree
REPORTS TO
Manager or Head of a Unit/Department
Salary Range
BASE 50%
$90,800
TOTAL 50%
$94,500
Job Responsibilities for Technical Client Support Specialist III
Assists customers with installation and issue resolution. Utilizes a database of technical product information to inform decisions and recommendations. Recommends maintenance and configuration best practices that improve product usability, performance, and customer satisfaction. Records client interactions, including inquiries, complaints, comments, and actions taken. May train or guide lower-level specialists or representatives.
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Technical Client Support Specialist III Skills & Proficiency Level
| Skills | Proficiency Level |
|---|---|
| Self-Motivation | Level 4 |
| Attention to Detail | Level 4 |
| Effective Communication | Level 4 |
