Leads the evaluation and monitoring of vendor operations to ensure products and services comply with government and company quality standards.
Oversees audits and establishes testing procedures. Sets KPIs, metrics, specifications, processes, and policies used to evaluate quality. Reviews and negotiates service level agreements to ensure performance/quality metrics, responsibilities, expectations, and penalties are defined. Creates systems and frameworks to identify, track, and resolve vendor quality issues and develop performance improvement initiatives with partners. Develops strategies to identify and assess potential new vendors.
| Job Title | Job Description | |
|---|---|---|
| 1 | Loss Prevention Manager | The Loss Prevention Manager researches and reports on cost effective plans to minimize loss. Manages and develops loss control programs and administers risk management programs related to operating risk, insurance, and any class of financial risk. Being a Loss Prevention Manager ensures compliance with all regulations and keeps abreast of any changes to laws and regulations which pertain to loss control. Contributes to business plans and objectives. In addition, Loss Prevention Manager requires a bachelor's degree. Typically reports to a head of a unit/department. The Loss Prevention Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Working as a Loss Prevention Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. |
| 2 | Head of Quality Control | The Head of Quality Control ensures products meet corporate standards as well as all applicable government regulations. Oversees all aspects of an organization's quality control function. Being a Head of Quality Control requires a bachelor's degree. Develops procedures for testing of final product and makes decisions regarding the issuance of recall notices. In addition, Head of Quality Control typically reports to top management. The Head of Quality Control manages a business unit, division, or corporate function with major organizational impact. Establishes overall direction and strategic initiatives for the given major function or line of business. Has acquired the business acumen and leadership experience to become a top function or division head. |
| 3 | Lean/Six Sigma Programs Manager | The Lean/Six Sigma Programs Manager leads teams to provide training, tools, and logistical assistance for quality initiatives. Manages the implementation, administration and measurement of total quality management programs, including Six Sigma initiatives. Being a Lean/Six Sigma Programs Manager requires a bachelor's degree. Oversees development of new testing tools, and measurement methods and systems to ensure products and services meet quality standards. In addition, Lean/Six Sigma Programs Manager typically reports to a senior manager. The Lean/Six Sigma Programs Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Working as a Lean/Six Sigma Programs Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. |
| 4 | Office Operations Senior Manager | The Office Operations Senior Manager develops and implements procedures and policies for all administrative activities. Oversees and manages the daily activities of office staff to ensure efficient operations, service delivery and expense control. Being an Office Operations Senior Manager oversees the selection of vendors and the purchase of office equipment and supplies. Typically manages record-keeping, document preparation, mail distribution, reception, bill or invoice processing, maintenance services, technical support, project coordination/scheduling, and other related internal operations. In addition, Office Operations Senior Manager coordinates resources to troubleshoot, determine the best solutions, and solve problems. Tracks and analyzes operational costs and monitors budget. Recruits, trains, and coaches office staff to achieve optimal performance. May require a bachelor's degree. Typically reports to a head of a unit/department. The Office Operations Senior Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Working as an Office Operations Senior Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. |
| 5 | QC Manager | The QC Manager proposes corrective actions to improve compliance with quality specifications. Manages the inspection and testing of materials, parts, and products to ensure adherence to established quality standards. Being a QC Manager requires a bachelor's degree. Recommends new or improved quality control methods, procedures, and/or standards. In addition, QC Manager typically reports to a head of a unit/department. The QC Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. Working as a QC Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. |
| Skills | Proficiency Level |
|---|---|
| Key Performance Indicators (KPI) | Level 4 |
| Standard Operating Procedures (SOP) | Level 3 |
| Budgeting | Level 3 |