Also referred to as: Customer Service and Support Trainer, Customer Service Representative Coach, Customer Service Trainer, Call Center
Requirements and Responsibilities

Customer Service Trainer designs and delivers training programs for customer service staff. Provides updates and details on new products. Being a Customer Service Trainer instructs and informs staff about system use and policies/process. Develops team skills in areas of customer service, selling and communication. Additionally, Customer Service Trainer may track staff performance to assess training effectiveness. May require a bachelor's degree. Typically reports to a supervisor or manager. The Customer Service Trainer occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Customer Service Trainer typically requires 2 -4 years of related experience.

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