Customer Service Trainer designs and delivers training programs for customer service staff. Provides updates and details on new products. Being a Customer Service Trainer instructs and informs staff about system use and policies/process. Develops team skills in areas of customer service, selling and communication. Additionally, Customer Service Trainer may track staff performance to assess training effectiveness. May require a bachelor's degree. Typically reports to a supervisor or manager. The Customer Service Trainer occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Customer Service Trainer typically requires 2-4 years of related experience.