Director of Business Development
Looking to become part of an energetic team? Are you interested in building your career in a high-demand industry? Is a culture focused on integrity and accountability important to you? Snap Install could be a good match for you.
We are seeking an ambitious Director of Business Development with proven leadership experience to join our innovative and hard working team. Acting as the front-line of communication, our mission is to provide peace of mind for our partners by anticipating and understanding the needs of their business or organization.
WHO WE ARE
At Snap Install, we focus on developing and executing turnkey solutions that solve every aspect of our partners' installation needs. Representing many high-demand industries that range from digital signage and healthcare integration to audio/video installation, we embed ourselves in our partner's processes to help understand their world and create solutions tailored to their needs.
As a leading nationwide service provider, we continue to support our partners through quality installations across multiple industries throughout the United States and Canada. We supply our partners with a diverse network of qualified technicians with extensive industry experience and resources.
WHO WE ARE LOOKING FOR
A successful candidate is self-motivated, organized, and able to multitask in a fast paced environment. Working with a wide variety of individuals and personalities, being able to adapt to different communication styles is key. Additionally, a successful business development candidate will understand and communicate our partnership needs as a nationwide service provider.
WHAT YOU WILL BE DOING
- Maintains exceptional business relationships with all internal and external customers by utilizing in-depth knowledge of Snap Install objective, processes, and programs.
- Responsible for hitting revenue team goals each month while maintaining profit margin percentages.
- Develops, implements, and improves procedures pertinent to the effective and efficient operation of the Sales/Customer Service departments.
- Oversees customer relations including escalations to ensure effective long-term problem resolution.
- Partners with the Director of Operations, Direction of Business Implementation, Corporate Sales Manager, and other members of Snap as appropriate to align the Customer Service department's policies and systems with Snap's goals and objectives.
- Monitors customer-focused programs and procedures to ensure on-time delivery and positive customer satisfaction.
- Maintains in-depth working knowledge of Snap's systems and processes (i.e. Salesforce, G-Suite, etc).
- Assists in providing feedback to the company regarding service failures ot customer concerns.
- Focuses on self-development to stay current on customer service, operations, sales and supervisory updated procedures and best practices.
- Supports sales/client visits and actively participates in customer facing visits and presentations.
- Advocates the role Customer Service plays in the total client experience.
- Maintains a professional presence in appearance and verbal communication with both internal and external customers including, but not limited to, customer inquiries and problem solving.
- This position is directly responsible for leading managers of the division and indirectly responsible for all employees within the division.
- Coaches employees of the Operations department to achieve high performance in all aspects of customer service both internally and externally.
- Mentors Managers and other future leaders within Snap Install to assist them in navigating and developing their skills for continued growth.
- Perform other duties and projects as assigned by President.
WHAT YOU WILL NEED
Qualifications:
- Bachelor's Degree preferred
- Master's Degree preferred
Experience:
- 7 years of customer service supervision or team lead experience in high-volume call center.
Skills:
- Exceptional written and verbal communication with all levels of the organization.
- Customer and client dedication.
- Proven decision-making qualities.
- Continued demonstration of confidentiality and discretion when dealing with employees and customers.
- Flexibility when dealing with customers and employees.
- Demonstrated leadership ability both directly and indirectly.
- Executive problem solving and analysis.
- Team Oriented.
- Strong technical ability.
- Ability to work long hours including after hours and weekends.
- Local and national travel required as needed.
ADDITIONAL INFORMATION - WE TAKE CARE OF OUR PEOPLE
Perks & Benefits:
- Year-End Discretionary and "On the Spot" Bonuses
- Paid Time Off
- Spontaneous Company Lunches
- Casual Attire
- Medical, Vision, RX, & Dental Insurance
- Life Insurance
- Critical Illness & Accident Insurance
- Short and Long-Term Disability
- Parental Leave
- 401(k) Discretionary Matching Program
- Free, Independent Financial Advisory Services
- Opportunity for Growth
FUN!
- Giving Back to the Community
- Performance-Based Rewards
- Sporting Event Tickets
- Company Outings
- Fantasy Football League
- Company Happy Hours
Job Type: Full-Time | Remote Status: Hybrid | Compensation: Based on Experience | Travel: Required