CRM Program Director jobs in Adrian, WV

Position Summary:

Necco has an opportunity for a career as Foster Care Program Director.  This role will add the most value by using the company Scorecard to drive the profit and growth of the respective program.  Through a strong business acumen, sound leadership and effective cascading of strategic initiatives, the Program Director will increase employee productivity and program capacity. 

You should be accurately described as:

A happy warrior who thrives on leading from the front with strategic thinking. A solid communicator in search of decisions that deliver real results. A problem-solver, financial steward, and one who excels at collaboration. Ridiculously passionate about the company’s success, growth, and program quality.

The candidate selected will be responsible for the following:

Drive Program Profit and Growth 

● Provides supervision, oversight and support for the program and staff 

● Responsible for the financial stability and increasing capacity of the program 

● Assists in the fiscal year projections, develops budgets and monitors the fiscal soundness of the services 

● Assists with the development of business and marketing plans 

● Works toward effective and efficient internal processes 

● Monitor quality and completion of all administrative and clinical paperwork 

● Provides oversight of authorizations of the program and maintains consistent contact with review entities 

● Ensures that referrals are disseminated to personnel as appropriate and that timely responses are given to referral agencies 

● Responsible for weekly and monthly reports which include but are not limited to monthly operations reports, supervision reports, billing information, census information, outcomes and general client demographics 

● Provides oversight of timely completion of all state and/or local reports.  

● Provides oversight of all client records by working with clinical team leaders  

● Ensures all new hire paperwork and existing employee paperwork is completed in its entirety and employee files are up to date and accurate 

● Oversees the communication and implementation of the Necco policies and procedures 

● Be a data driven champion by promoting and designing initiatives within the program to improve individuals, teams, and company Balanced Scorecard Results.  

● Oversee the placement and home assignment process as it applies to new staff 

Quality Performance and Risk Management 

● Ensures that all client contacts are completed as well as related paperwork within the allotted time frames 

● Attends and actively participates in mandatory meetings as scheduled 

● Ensures client rights as is relevant to job duties 

● Ensures all staff under direct/indirect supervision has received orientation and job-related training 

● Ensures staff training opportunities for continuous development 

● Works with state level leadership and/or performance team regarding the record review process 

● Understands and maintains compliance with all regulatory agencies, licensing, and accreditation standards 

● Reports to proper authority any non-compliance with agency policies, state and regulatory rules and/ or any suspicions of abuse or neglect 

● Reports suspected fraud as required by the False Claims Act and as outlined in internal policy and procedures 

● Maintains confidentiality and other responsibilities listed in governmental laws and regulations as well as company policies and procedures 

● Reports any critical incidents, allegations, and/or concerns to state director or designee and team 

Leadership and Staff Development 

● Completes individual performance scorecards and provides clear expectations to those he or she supervises 

● Assignment of mentors to those he or she supervises 

● Implement, live by, and hold others accountable to Necco Corporate Culture 

● Empowers supervisees to fail forward  

● Collaborates with Treatment Director and Clinical Team Leaders to ensure quality clinical services and transparency of critical incidents between programs. 

● Collaborates with Foster Care Program Director providing customer service and ensure internal referral process is maintained  

Corporate Citizen

● Practice Ruthless Pragmatism

● Engage in peer-to-peer feedback

● Know and Live the Necco Corporate Culture Principles

● Embody the 3 essential virtues of Humble, Hungry and Smart

● Drive your Individual Performance Scorecard

● Adhere to and contribute to the Necco meeting structure

● Accept additional tasks from self-directed team, as appropriate

● Attend and participate in self-directed team meeting and activities

Position Qualifications

● Master’s Degree preferred in a Human Services field with a minimum of two years of experience (Kentucky, West Virginia, Ohio)

● Master’s Degree required  or complete waiver process (Georgia) 

● Master’s degree with one year of paid experience or DCS approval through waiver (Indiana)

● Two years of experience in a supervisory or program management role 

● Required basic understanding of Medicaid documentation requirements 

● Required experience working with high-risk children in a child placing and adoption organization 

● Valid driver’s license and 100/300/100 required auto insurance coverage 

● Excellent Computer Skills along with the ability to learn new skills and/or programs 

● Excellent Written , Oral Communication, and Organizational Skills 

● Successful completion of all required criminal background checks 

● Travel/Training Willingness

At Necco, we value diversity and are committed to creating an inclusive and equitable work environment. We embrace individuals of diverse backgrounds, experiences, and perspectives. We believe that a diverse team fosters innovation and creativity, and we actively seek candidates from all races, ethnicities, religions, genders, sexual orientations, abilities, and ages to join our organization. We are dedicated to providing equal opportunities for employment and advancement to all qualified individuals, and we encourage applicants of all backgrounds to apply.