Customer Service Supervisor jobs in Alma, KS
Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Customer Service Supervisor jobs
- Press-One Customer Care
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Topeka, KS
FULL_TIME
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About the Job
Customer Service Representative- Full-Time
Please help us help customers manage their subscriptions. You’ll be answering phone calls from the comfort of your home. You’ll need a reliable internet connection, a newer model computer, a headset, and a dedicated, quiet workspace where you can train and work without interruptions.
You will assist customers with filing complaints, billing inquiries, and fulfillment issues. You may also be calling customers to update information, collect payments, or inform them of upcoming renewals. Our ideal applicant is comfortable in a high-call volume environment and ready to stay busy!
Job Requirements:- Required availability includes start times as early as 7 AM and ending at 4 PM.
- Reliable internet connection (A minimum of 50 Mbps download speed).
- PC or Laptop with at least Windows 8 or High Sierra IOS.
- USB Headset for taking calls.
- A dedicated, quiet workspace.
- Excellent reading/writing skills.
- Ability to work 30 hours per week, minimum.
- Ability to work at least one weekend day per week- weekend shifts are shorter from 7 AM to 12 PM.
- Solid PC skills. (data entry, systems navigation, basic troubleshooting, etc.)
- Must live in Wyoming or Kansas.
Other information:- Permanent position.
- Monetary Incentives.
- Training will be done remotely via ZOOM.
- Training is paid.
- You will be paid weekly via direct deposit.
- 17 Days Ago
- Total Mechanical Service
-
Topeka, KS
FULL_TIME
- Field Service Supervisor/ Tech Trainer Kansas City MO Supervision: Reports to the Service Manager. Indirect supervision of branch service technicians Position Summary: This position is responsible for...
- 24 Days Ago
- Kansas Children's Service League
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Ottawa, KS
FULL_TIME
- Kansas Children's Service League in Ottawa, KS is actively seeking an ambitious and compassionate full-time Healthy Families Supervisor to provide leadership to the Healthy Families Team, ensuring tha...
- 1 Month Ago
- US Agricultural Research Service
-
Manhattan, KS
FULL_TIME
- Duties Serves as the supervisor over a staff responsible for the full range of pipefitting and plumbing and autoclave maintenance and repair. Plans daily, weekly or monthly work schedules and sequence...
- 1 Month Ago
- STARR MEDICAL SUPPLY INC.
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Manhattan, KS
FULL_TIME
- Customer Service / Patient intake (DME / HME) Full Time Monday-Friday 9 : 00-5 : 00 Rate Depends on Experience Manhattan KS 66502 Starr Medical Supply is a full-service medical equipment and supply pr...
- 29 Days Ago
- Earth Fare
-
Lawrence, KS
FULL_TIME
- Description Position Summary : Primarily supervises front desk agents to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction. Responds in a professional and ...
- 17 Days Ago
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0 Customer Service Supervisor jobs found in Alma, KS area
- SpringWell Health Center
-
Topeka, KS
- Job Description Job Description If you love talking on the phone, thinking outside of the box, and meeting new business ...
- 4/27/2024 12:00:00 AM
- Nucor Harris Rebar
-
Emporia, KS
- Nucor is North America's largest recycler and most diversified steel and steel products company. Since 1969, we've led t...
- 4/25/2024 12:00:00 AM
- Capfed
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Topeka, KS
- ** Customer Service Associate** **Job Category****:** Retail Operations **Requisition Number****:** CUSTO02691 Showing 1...
- 4/25/2024 12:00:00 AM
- Purple Wave Auction
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Manhattan, KS
- Description Are you a passionate individual with a flair for delivering exceptional customer experiences? Join Purple Wa...
- 4/25/2024 12:00:00 AM
- OLIPOP
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Topeka, KS
- [Customer Support / Fully Remote] - Anywhere in U.S. / Up to $75K base salary + bonus - As a Customer Service Associate ...
- 4/25/2024 12:00:00 AM
- Nucor Harris Rebar
-
Topeka, KS
- Nucor is North America's largest recycler and most diversified steel and steel products company. Since 1969, we've led t...
- 4/24/2024 12:00:00 AM
- Carmax
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Topeka, KS
- Responsibilities You will manage a variety of diverse tasks, with limited supervision, including vehicle sales, processi...
- 4/24/2024 12:00:00 AM
- Carmax
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Manhattan, KS
- Responsibilities You will manage a variety of diverse tasks, with limited supervision, including vehicle sales, processi...
- 4/24/2024 12:00:00 AM
About Alma, Kansas
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