Customer Service Supervisor jobs in Gulfport, MS

Job Summary

Serves as working supervisor of Maintenance Department. Supervise staff of Maintenance Workers, and Maintenance Worker Leads. Performs any combination of the day-to-day maintenance duties, ensuring Navy Lodge standards are met. Regularly performs the full range and scope of services that include, but not limited to: preventative maintenance, alteration and repair of exchange and/or Navy Lodge buildings and equipment. Requires shift work, upkeep of all equipment, maintenance office operations, guest services, housekeeping support, etc. Communicate with all Navy Lodge personnel and chain of command concerning operations, guest issues or situations that require immediate attention.

Duties and Responsibilities

• Supervises maintenance personnel performing all maintenance (interior and exterior) functions throughout the buildings.

• Hires and/or recommends hiring of Maintenance Department associates. Duties include training associates using Navy Lodge training standards. Schedules and assigns work, checks quality of work performed, monitors productivity and motivates staff to improve performance and encourage further development. Develops performance standards and evaluates associates' work performance. Prepares and verifies departmental payroll information.

• Inspects rooms daily to ensure Navy Lodge Standards are met and preventive maintenance repairs are completed. Originates work orders for needed repairs to guest rooms or public areas and reviews them with the Navy Lodge General Manager.

• Responsible for all duties identified in Maintenance Worker and Maintenance Worker Lead position descriptions.

• Carries out Equal Employment Opportunity (EEO) policies and communicates support of these policies to subordinates.

• Responsible for security of guest's rooms and assigned pass key, properly logs in and out using Navy Lodge key log record. For security reasons must report lost key immediately to General Manager.

• Responsible for the overall upkeep and cleanliness of Navy Lodge facilities and work area as required.

• Greets and welcomes guests (upon sight or within 10 feet) while performing outstanding guest relations.

• Responds to all guest requests and inquiries concerning maintenance service or refers problem to General Manager for further action.

• Manages departmental budget, (guest supplies, linen, towels, labor, etc.) monitors monthly expenses for staffing and supplies. Maintains inventory of maintenance supplies, places orders for replacement of necessary supplies and equipment, records the arrival of ordered supplies and equipment. Maintains all store rooms for cleanliness and order.

• Ensures operating procedures are in compliance with state and federal regulations with regard to OSHA and Navy Lodge Program.

- Maintains accountability for issuance and control of keys. - Controls inventory/quantity of associates' uniforms, ensuring that approved uniforms and name badges are worn and maintained in proper condition.

• Responsible for performance of all Maintenance associates. This includes disciplinary action, performance reviews, time keeping, training, etc. for maintenance associates. Trains new associates, answers questions regarding changes to policies, procedures and pertinent directives.

• Develops work schedules and ensures they are adhered to; keeps Navy Lodge General Manager apprised of work status, assignments and advises concerning problem areas.

• Works under the direction of the Navy Lodge General Manager or Facility Manager.

• Maintains continuity in absence of General Manager and acts as Manager on Duty as assigned.

• Maintains a clean and safe environment. Performs other related duties as assigned.

Physical Effort:

Is required to stand, stoop, bend, and kneel in tiring and uncomfortable positions. Frequently lifts and carries materials and equipment weighing up to 50 pounds.

Working Conditions:

Works inside and outside; is exposed to dust, dirt, fumes, and soiling of hands and clothing. Is also exposed to possible cuts and bruises.

Total of 4 years experience consisting of the following

GENERAL EXPERIENCE

One year of experience that provided the applicant with knowledge of general maintenance practices involving the upkeep of buildings grounds fixtures equipment etc.

SUBSTITUTION OF EDUCATION FOR EXPERIENCE

One year of high school education may be substituted for 3 months of general experience up to a High School Diploma or GED for one year of general experience.

SPECIALIZED EXPERIENCE

Three years of general maintenance work in involving variety of trade practices associated with such occupations as carpentry electrical work plumbing painting air conditioning and refrigeration plumbing masonry work etc.