Account Representative, Sr. jobs in Utica, NY

Researches, maintains and processes account transactions. Recommends foreclosure, repossession and or accounts for legal.

Works with internal and external customers, and branch personnel to resolve problems or answer questions that may arise.

Researches lost or mis-posted payments for customer accounts. Reviews collateral prior to any actions the Bank may take.

Reviews with supervisor and / or department manager any problem accounts. Prepares reports and maintain appropriate files as needed.

Education and Experience :

• High School Graduate or GED
• Customer service experience preferred

Skills and Abilities :

• Good communication skills.
• PC skills with proficiency in word and excel.
• Ability to negotiate

Unique Job Characteristics and Requirements :

Some evening hours required.

Tasks Performed :

• 80% Contact past due consumer and residential mortgage customer accounts for payment.
• 10% Recommend accounts for foreclosure, repossession and legal. Research accounts for lost or misapplied payments. Review problem accounts with supervisors and / or department manager as required.

Ensure timely procedures are met to exercise the Bank’s rights.

• 5% Prepare reports and maintain appropriate files as needed.
• 5% Other duties as assigned.

Physical Requirements :

• Communicate effectively with internal and / or external customers
• Stationary 75% of time or greater
• Move Objects to Maximum 10 lbs

Last updated : 2024-05-16