Account Services Representative, Sr. jobs in Melbourne, FL

The Senior Director, Operations (SDO) is responsible with overseeing the strategic direction and operational direction of the Program Managers and is responsible for the effective delivery of all aspects of the scope of services agreed to and expected by the clients. The SDO is accountable for all aspects of service delivery and contractual obligations under the Client Service Agreements or Master Service Agreements for his/her clients. The SDO is accountable for delivering quality products and services to Acuity clients while maintaining professional excellence and achieving profit targets. Reports directly to the Vice President of Operations, Care Division.

Location: Cape Canaveral, FL

Travel Required: 25%

Duties and Responsibilities

• Responsible for the execution and oversight of a repeatable, standard delivery model for the Care offering.
• Must exhibit organizational leadership and serve as a resource and mentor.
• Assumes oversight, accountability and administrative responsibility for all designated Client Service Agreements and Master Service Agreements throughout the contract life cycle.
• Supports program management and maintains involvement in material client issues that could impact Acuity's reputation with the client.
• Develops and oversees the implementation and compliance of policies, guidelines and standard operating procedures for program activities, to ensure achievement of financial and operational goals and to deliver "Best in Class" services.
• Oversees the establishment, monitoring and reporting of key performance indicators, including quality, efficiency, and customer/client satisfaction measures.
• Accountable for audit outcomes and any necessary plans for improvement resulting from audits.
• Maintains budgetary responsibility for client profit and loss statements or project status reports.
• Collaborates with corporate resources (HR, IT, Quality, Finance and Accounting) regarding company processes, policies, and procedures.
• Uses continuous quality improvement methods to identify performance gaps, develop innovative solutions and implement changes for program enhancement.

OTHER DUTIES:

• May lead or participate in interdepartmental project groups or task forces to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specific level of knowledge pertaining to new developments, new task efforts, contract awards, and new policy requirements.
• Supports marketing/sales objectives and efforts as requested. May be required to travel for client meetings, presentations, etc.
• Follows the corporate safety policy. Participates and supports safety meetings, training, and goals.
• Ensures safe operating conditions within area of responsibility. Encourages co-workers to work safely. Maintains a clean and orderly work area.
• Identifies close calls and/or safety concerns to supervisory personnel.
• Assists in active implementation of company initiatives to ensure compliance with ISO, OSHA VPP, JCAHO, AAAHC, and other mandated regulations/standards.

Qualifications

• Bachelor's Degree required, preferably in business or healthcare administration.
• Experience with managing Staffing contracts, recruiting teams.
• Work experience that demonstrates progressive advancement in a large staffing agency company
• Additionally, 10 years team management experience, including onboarding new personnel. And 10 years business experience, preferably including contracts and financial/budget expertise.
• Experience working with both Commercial and Government clients.
• Exceptional presentation, oral and written communication skills required with strong analytical and problem-solving skills.
• Demonstrated skills in staff management, project management and contract negotiation. Management experience should include financials, programs, and personnel management.
• Must have experience in successfully working with, and leading, integrated teams, and using current business management principles.
• Proficiency with computer and common office equipment, as well as with MS Office products required.
• Ability to think strategically, understand clients' underlying business needs, and effectively work with key internal colleagues to facilitate and deliver work products.
• Strong sense of self-motivation and desire for success
• Ability to obtain and maintain a security clearance from Government agencies.
• Ability to maintain medical clearance in accordance with Acuity's Medical Readiness policy for deployed personnel.

Physical Requirements and Working Conditions

• Work is normally performed in a typical interior/office work environment.
• Work involves sitting for prolonged periods of time.
• May require bending, stooping and lifting up to 15 lbs.

Acuity International is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, national origin, age, protected veteran status, or disability status.

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