Client Advocate jobs in Mount Vernon, NY

Title: Client Advocate

Reports to: Director of Strategic Growth

Employee Classification: Non-Exempt

Job Type: Full-Time Position

Days/Hours: Monday to Friday 9 AM-5 PM (subject to change based on needs of the company)

Position Overview:

The client Advocate will be working exclusively at a Rehabilitation and Healing Center (Nursing Home Facility) The Client Advocate will serve as the primary liaison between clients, their families, and the agency. This role is essential in ensuring that clients receive the highest standard of care and support during their transition into homecare services. This role focuses on promoting homecare services to nursing home residents and their families, providing detailed information, and facilitating the transition from nursing home care to homecare services. The Client Advocate ensures that residents are aware of their options and helps them make informed decisions about their care.

Responsibilities:

• Make visits to residents/patients within the nursing home to establish a connection with potential members
• Educate potential members and their families on the different homecare services and insurance options that are available to them as well as eligibility requirements
• Help potential members and their families navigate the enrollment process
• Act as a guide for potential members to advocate for appropriate services
• Collect and manage potential members’ documents and records
• Continued outreach and engagement with potential members and their families to provide support throughout the enrollment process
• Build, maintain, and create strong relationships with patients and their families
• Assist patient with enrollment into the company through authorization
• Provide progress reports to patients as well as management
• Resolve patient issues and complaints
• Other assigned duties as directed by management
• Ability to work in a fast-paced environment and demonstrated ability to multi-task
• Exceptional communication skills demonstrated ability to communicate and follow-up in a timely manner
• Answers phone calls, emails, and other forms of notifications from insurances for client’s registration.
• Complete client detail intake (pre-screenings, Medicaid eligibility and set intake assessment)
• Exhibit a friendly, enthusiastic, and engaging demeanor with the ability to understand and explain all our programs in detail.
• Participates in other duties as assigned by the Director of Patient Services/Administrator
• Under the direction of the Supervisor and/or Manager on duty, the account specialist, coordinate the process of pre-screening new intakes, review and analyze case details, and communicate with both clients and caregivers client

Skills:

• HOME CARE: (Preferred)
• Excellent verbal and written communication skills in both English & Spanish
• The ability to work independently and within a team.
• Ability to multitask and prioritize tasks and must be flexible in an extremely fast-paced environment, yet stay organized
• Proactive and independent with the ability to take initiative
• Proficient with or the ability to quickly learn applicant-tracking software
• Optimistic, energetic, outgoing, and with great energy.
• Strong interpersonal communication skills - with internal and external staff
• Excellent customer service

Benefits:

• Health Insurance, Dental & Vision Insurance
• Flexible Spending Account
• PTO (Vacation, Sick and Personal Time Off)
• Employee Discount Program
• Paid Holidays and Lunch Break
• 401K

Salary: 50-55K

Work Location: In Office

· Rehabilitation and Healing Center (Nursing Home Facility)

Link Home Care embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Our employees receive a competitive salary and benefits package. While we sincerely appreciate all applications, only candidates we feel would best be suited for this position will be contacted.