Client Support Administrator jobs in the United States

Job Summary:

Under supervision, installs, configures, and supports a local area network, wide area network, internet system, computers, desktops and/or mobile devices.  Performs necessary maintenance to support network availability. 

Primary Duties & Responsibilities: 

• Works with various teams in software/hardware deployment and support for an enterprise environment.
• Implements, maintains, and monitors various client software, tools, and systems.
• Provides technical assistance to computer users and vendors.
• Provides technical guidance and support to other members of the team.
• Design, Configure, and Support Intune and SCCM platforms.

MINIMUM QUALIFICATIONS

The selected candidate must meet the advertised minimum qualifications to include State Entry Qualifications as well as Agency Specific Qualifications

Entry Qualifications: 

• Bachelor’s degree in a related field from an accredited college or university
• OR Associate’s degree in a related field from an accredited college or university AND Two years of related experience
• OR Four years of related experience. 

Agency Specific Qualifications: 

• Possesses intermediate level knowledge and experience with Mobile Device Management (Intune, SCCM).
• Possesses intermediate knowledge and experience within an AD and Azure environment.
• Demonstrates experience understanding and applying procedures and policies related to information technology.
• Demonstrates experience facilitating team building by encouraging cooperation and trust.
• Demonstrates experience evaluating customer requests and identifying current system requirements to recommend solutions.
• Demonstrated experience developing strategies using new technology to manage and improve client environment.
• Demonstrates experience in technology assessment.
• Demonstrates experience developing creative options for problem solving.
• Demonstrates experience independently managing multiple assignments.
• Experience negotiating to find mutually acceptable solutions.
• Demonstrates excellent oral and written communication skills
• Committed to providing quality customer service.

Agency Preferred Qualifications:

• Advanced knowledge and experience with Intune.
• Advanced knowledge and experience with SCCM. 
• Advanced knowledge and experience with Active Directory.
• Advanced knowledge and experience with Microsoft Azure.
• Advanced knowledge and experience deploying solutions in an enterprise environment.
• Advanced knowledge and experience researching and troubleshooting new and existing technologies.

IMPORTANT INFORMATION FOR ALL GDOT JOBS 

The interview is just one part of the overall selection process and is not the only criteria used to make the final selection.  In addition to the interview, the final selection is based on the applicant’s work history and performance (documented in HR and/or Office files), PeopleSoft/employee status (i.e. rehire code), employee performance reviews, personnel file review (HR & Office Files), criminal background check, employment reference checks (including references and commendations from Managers and other relevant documentation) and, for supervisory positions, demonstrated leadership skills based on past and current work history will be considered.  

Good Employment Standing:

In accordance with the Interview and Selection Process (ISP), an applicant must have no active disciplinary actions to be in good employment standing.  Actions that may disqualify an applicant include letters of reprimand (active for 12 months after issuance date); suspension without pay or disciplinary demotion (active for 12 months from the effective date); Performance Improvement Plans (PIP) and Leave Restriction Plans (active until 12 months after the date of conclusion).  In addition, an employee must have an overall ePerformance rating score of three (3) or higher on their most current evaluation.  Please note that Memorandums of Concern are not considered disqualifying factors.  Human Resources may remove any employee from consideration for selection who is pending a disciplinary action; however, if the action is resolved in the employee’s favor, he or she will be allowed to compete. 

THIS IS AN INTERNAL AND EXTERNAL JOB ANNOUNCEMENT

THIS IS AN UNCLASSIFIED POSITION.

THE SELECTED APPLICANT FOR THE POSITION WILL BE SUBJECT TO A REFERENCE CHECK AND CRIMINAL BACKGROUND CHECK, WHERE APPLICABLE

PLEASE INCLUDE ALL RELEVANT JOB INFORMATION ON THE APPLICATION FOR CONSIDERATION. ALL APPLICATIONS WILL BE PRESCREENED.

UPON PROMOTION, THE SELECTED CANDIDATE WILL RECEIVE 10% or THE GDOT JOB SPECIFIC MINIMUM SALARY, WHICHEVER IS GREATER.  

GDOT IS AN EQUAL OPPORTUNITY EMPLOYER