Maintains customer issues and sees that they are brought to satisfactory completion by the correct internal team member.
July 22, 2022
Interact with internal/external customers and business partners in a professional manner (includes verbal and written interactions).
October 09, 2022
Actively participates in problem identification and resolution with the team and coordinates resolutions between appropriate parties to ensure client satisfaction.
November 09, 2022
Participates in problem efforts between departments, divisions, vendors and ITG resources.
December 24, 2022
Assist with deal management process including creating and managing approval/reporting processes and ensuring all components are completed in efficient and timely manner.
February 16, 2023
Acts as a key resource to ensure high priority credit union items are resolved and handled effectively and within the clients expectations.
February 17, 2023
Develop working relationships with client, third party vendors and /or ancillary service providers and other internal parties to ensure seamless delivery on specific tasks, special projects and/or participant issues.
April 07, 2023
Manage outstanding tickets among internal teams and external partners to resolve any and all open items in a timely manner.
April 23, 2023
Demonstrated ability to apply analytical thinking toward problem solving, calculate and discuss basic statistics, manage several simultaneous tasks and the ability to work alone and within a team environment.
May 06, 2023
Provide end user workplace support including issue troubleshooting and resolution, upgrades/patches, new software installations and general Q&A across PC, Mac, Smartphones, Tablets, and Peripherals.
May 13, 2023