Communication Coordinator jobs in the United States

Position Summary : Monitors alarm systems and personal alert systems. Coordinates responses to customer service requests.

Sets appointments with customers for installation and repairs. Assigns service orders and routes installer and repairer.

Assists with credit card processing. May also enter service orders, accept payments and respond to customer complaints.

Essential Job Functions :

• Monitor alarm systems in residential and commercial buildings, as well as, personal alert systems.
• Ensures customers receive timely service by answering customer calls, taking service orders and trouble occurrences.
• Monitors service quality and responds to customer complaints in a timely manner.
• Updates service orders in all operating systems for accurate billing and record-keeping.
• Assigns and dispatches personnel to service orders, trouble sites and cable locates efficiently and accurately.
• Balances and posts credit card payments for billing department efficiently and accurately.
• Troubleshoots customer outages.
• Performs all other related duties as assigned by management.*

Knowledge, Skills and Abilities :

• Knowledge of rural telephone operations and subscriber service concerns.
• Knowledge of company policies and procedures.
• Knowledge of company products and services.
• Knowledge of general office procedures.
• Skill in operating various office equipment such as personal computer, various software programs and telephone systems.
• Skill in oral and written communication.
• Skill and identifying and resolving customer problems.
• Ability to communicate with customers, co-workers, and various business contacts in a professional and courteous manner.
• Ability to follow written and oral instructions.
• Ability to maintain confidentiality.
• Ability to work with frequent interruptions.
• Ability to organize and prioritize multiple work assignments.

Education and Experience :

High school diploma or equivalent required with 1-2 years of office / clerical experience. High efficiency with data entry and attention to detail is a must.

Bilingual and telephone office or rural utility experience highly preferred.

Job Posted by ApplicantPro

Last updated : 2024-06-24