Communication Coordinator jobs in the United States

V
Service Coordinator
  • Virginia Integrated Communication (VIcom)
  • Richmond, VA FULL_TIME
  • JOB POSTING

    Service Coordinator

    VIcom - Virginia Integrated Communication – Richmond

    Department: Richmond Integration and Service Operations

    Reports to: AV Integration and Support Services Manager

    The Service Coordinator is responsible for attaining maximum utilization of internal and field
    technical resources through daily dispatch of service requests. Timely processing of service
    tickets, repair parts and RMAs and accurate invoicing/billing to customer accounts. With
    genuine empathy for customers, candidate will prioritize, organize, and dispatch all requests to
    optimize customer service, perception, and satisfaction.

    Additional responsibilities include Front Office tasks such as handling incoming phone calls,
    greeting and announcing visitors, mail distribution, filing, assisting with preparation for onsite
    meetings and events, and maintaining office supplies.

    VIcom is an industry leader dedicated to providing customers with complete integrated solutions
    and services through every outlet from - initial planning, consultation, design, integration, and
    implementation. Our innovative solutions allow organizations to integrate voice, video, data and
    security communications to operate more efficiently and effectively with no compromise in
    quality or reliability.

    Essential Duties and Responsibilities:

    ➢ Act as the primary point of contact for customers with technical service requests across

    all business units for the Richmond Office market area

    ➢ Monitor customer requests arriving through email, customer portal and phone

    ➢ Coordination of service requests to ensure customer satisfaction while maximizing

    billable resources

    ➢ Schedule and dispatch internal and field technical resources in service automation

    application

    ➢ Coordinate the scheduling of technical resources with the Integration Managers and

    Project Managers/Coordinators

    ➢ Monitor resource schedules to ensure prompt time entry on service requests

    ➢ Communicate with all parties necessary to guarantee customer expectations are met

    and provide updates on resolution status

    ➢ Call closure, time accounting and invoicing

    ➢ Manage ticket finance, including budget tracking, resource time entries, material

    purchasing preparation, and invoice preparation

    ➢ Track status of service calls through internal Dispatch Board

    ➢ Meet personal/team qualitative and quantitative targets

    ➢ Procurement of repair parts and RMA’s

    ➢ Assist Integration Mangers regarding Richmond Division activities

    ➢ Improve customer retention to aid in a steady and ever-increasing customer base

    ➢ Fast turnaround of customer requests

    ➢ Quote generation for service items

    ➢ Subcontractor ticket coordination

    ➢ Ability to work in a team and communicate effectively

    ➢ Improve usage and increase productivity of IT support resources

    ➢ Escalate service requests that cannot be scheduled within agreed service levels

    ➢ Report the utilization of resources, successful completion of service requests, and

    invoicing reports as required to management

    ➢ Backup for Virginia Beach Office front desk as needed – vacation/sick days, lunch

    Knowledge, Skills, and/or Abilities Required:
    To perform this job successfully, an individual must be able to perform each essential duty
    satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or
    ability required. Reasonable accommodations may be made to enable individuals with
    disabilities to perform the essential functions.

    • Previous coordination or dispatch experience required
    • Core Competencies – Customer Focus, Communication Proficiency, Time Management,

    Problem Solving, Teamwork Orientation, Technical Capacity

    • Intermediate computer and operating system knowledge preferred
    • Soft skills: such as verbal and written communication skills, active listening and

    customer-care

    • Customer service focus with the ability to maintain a calm composure and negotiate with
    customers, employees and vendors
    • Self-motivated with the ability to multi-task, prioritize, manage time effectively, and adapt

    to changes quickly

    • Technical awareness: ability to match resources to technical issues appropriately
    • Service awareness of all organization’s key IT services for which support is being

    provided

    • Ability to obtain DCJS certification
    • Understanding of support tools, techniques, and how technology is used to provide IT

    services

    • Typing skills to ensure quick and accurate entry of service request details
    • High School diploma or GED Certificate required

    Excellent benefits package including health insurance, 401K savings and Employee Stock

    Ownership Program.

    VIcom is an Equal Opportunity Employer committed to creating a diverse environment. All qualified applicants will receive

    consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation,

    national origin, genetics, disability, age, or veteran status.

  • 12 Days Ago

B
Wellness Coordinator
  • Benefit Communication Insourcing
  • Mission, KS FULL_TIME
  • BCInsourcing strives to hire qualified people from a wide variety of backgrounds to expand our diversified workplace, not just because it’s the best thing to do, but because it makes our Company stron...
  • 16 Days Ago

B
Benefits Coordinator
  • Benefit Communication Insourcing
  • Kansas, KS FULL_TIME
  • BCInsourcing strives to hire qualified people from a wide variety of backgrounds to expand our diversified workplace, not just because it’s the best thing to do, but because it makes our Company stron...
  • 16 Days Ago

B
Benefits Coordinator
  • Benefit Communication Insourcing
  • Louisville, KY FULL_TIME
  • BCInsourcing strives to hire qualified people from a wide variety of backgrounds to expand our diversified workplace, not just because it’s the best thing to do, but because it makes our Company stron...
  • 1 Day Ago

B
Benefits Coordinator
  • Benefit Communication Insourcing
  • Bowling Green, KY FULL_TIME
  • BCInsourcing strives to hire qualified people from a wide variety of backgrounds to expand our diversified workplace, not just because it’s the best thing to do, but because it makes our Company stron...
  • 19 Days Ago

C
Communication Coordinator
  • Clear Touch Interactive Inc
  • Greenville, SC FULL_TIME
  • DescriptionTitle: Communication CoordinatorReports to: Marketing ManagerLocation/Territory: Greenville, SCClassification: Non-Exempt (Hourly), Full-timeRevision Date: February 26, 2024Note: You must a...
  • 14 Days Ago

C
Clinical Communications Coordinator
  • Cystic Fibrosis Foundation
  • Bethesda, MD
  • The Cystic Fibrosis Foundation is a leading healthcare nonprofit organization like no other. For decades, we have been t...
  • 5/18/2024 12:00:00 AM

K
Strategic Communications Coordinator- Level 2
  • Koniag Government Services
  • Arlington, VA
  • KTS Job ID 2455044 Koniag Technology Solutions, a Koniag Government Services Company, is seeking an experienced Strategi...
  • 5/18/2024 12:00:00 AM

G
Business Development | Communication Coordinator
  • GPI / Greenman-Pedersen, Inc.
  • Rockville, MD
  • GPI seeks an enthusiastic Business Development professional to join our Metro DC Building Systems Operation, which inclu...
  • 5/17/2024 12:00:00 AM

D
Communications Coordinator
  • Dewberry
  • Fairfax, VA
  • The communications coordinator works in conjunction with the corporate communications department to meet the communicati...
  • 5/17/2024 12:00:00 AM

R
Campaign Communications Coordinator
  • ROCS Grad Staffing
  • Arlington, VA
  • About Us: We are a full-service award winning marketing agency providing optimized outcomes in the digital age for our c...
  • 5/17/2024 12:00:00 AM

D
Communications Coordinator
  • Dewberry
  • Fairfax, VA
  • Job Description: The communications coordinator works in conjunction with the corporate communications department to mee...
  • 5/16/2024 12:00:00 AM

C
Technical Communications Lead
  • Capgemini Government Solutions
  • McLean, VA
  • Capgemini Government Solutions (CGS) is seeking a Technical Communications Lead to provide management, direction, admini...
  • 5/16/2024 12:00:00 AM

C
Marketing, Growth & Communications Lead
  • CACI International, Inc.
  • Ashburn, VA
  • Marketing, Growth & Communications Lead Job Category: Business Development and Marketing Time Type: Full time Minimum Cl...
  • 5/15/2024 12:00:00 AM

Income Estimation for Communication Coordinator jobs
$45,806 to $57,707

Career Path for Communication Coordinator