Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Full Smile Management is seeking motivated and detail-oriented Contact Center Representatives.
Join our team and grow your career with a company who encourages creativity and diversity, and provides endless opportunities for personal growth and professional advancement.
Job Summary: The Contact Center Representative is responsible for taking calls from new patients and answering any questions or concerns they may have. Key responsibilities include interacting with patients to gather required information in preparation for the new patient’s appointment. This position is located within the clinic and will occasionally be patient facing.
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Job Type: Full-time
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Work Location: In person
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0 Contact Center Quality Analyst jobs found in Amarillo, TX area