Contact Center Quality Analyst jobs in Concord, NH

• 4-5 years of leadership/coaching experience in a cross-selling environment

• 2-3 years of financial services experience in a call center
• 2-3 years of consumer lending experience – mortgage and small business lending experience a plus
• Great interpersonal and communication (written and oral) skills
• Strong phone and verbal communication skills along with active listening
• Proficient in Microsoft office products
• Ability to navigate internal web based applications
• Ability to perform simple math such as interest calculations, percentages, multiplication and division
• Strong TEAM player

The Full-Time Contact Center Manager reports to the SVP of Retail Branch Operations.

• Education Requirements: College graduate or equivalent work experience.
• Wages commensurate with experience and skillsets.

• Benefits offered: Health Care, HRA, FSA, Dental, Vision, Life & Disability, 401k plan, Holidays (11), Paid Time Off (PTO)