Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Function
Contact Center Account Specialist is responsible for delivering exceptional service to customers and prospective customers by telephone and electronic channels such as email and chat while promoting and selling Citadel’s products and services.
Contact Center Account Specialist provides customers with convenient options to manage their accounts and product solutions that meet their financial needs.
Through quality interactions that exceed customer expectations and are rooted in Citadel’s guiding principles, the incumbent will establish a solid foundation of trust with each customer thereby positioning Citadel as the best choice for all their banking needs.
If you are hired, you will need to come to new employee orientation at our Citadel Corporate Headquarters in Exton, Pennsylvania for up to a week.
T his position will be a remote position where you can train and work from home. Your training will be remotely for upwards to 60 days.
On occasion, you will need to be able to come to the Corporate Headquarters in Exton for team meetings or face-to-face coaching.
Interested applicants must reside within the Greater Philadelphia local area!
Contact Center Account Specialist is responsible for responding to routine and complex customer inquiries regarding the products and services as well as carrying out the duties and responsibilities listed below.
Duties and Responsibilities
Always maintain confidentiality of customers’ financial information.
Required Work Experience - Two - Five years of proven sales ability in a goal-oriented environment such as retail, banking, sales, or customer service industry experience
Preferred Work Experience - Contact Center experience
Required Education - High school diploma or equivalency required.
Last updated : 2024-05-22
Clear All
0 Contact Center Quality Analyst jobs found in Delaware City, DE area