Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
$14.25/hour
Ages 18 . Pay may vary between position based on job responsibilities.
At Cedar Point, work is FUN! Working as a Resorts Contact Center Agent means effectively sell resort properties by answering incoming telephobne calls and online chats. You’ll also…
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Cedar Fair is home to 13 unique and exciting properties, so come join our world class team at Cedar Point. Cedar Point provides premiere entertainment with 200 acres of FUN and we want YOU to join us in making people happy. As a member of our team, you’ll…
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0 Contact Center Quality Analyst jobs found in Lorain, OH area