Contact Center Quality Analyst jobs in Ogden, UT

Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Contact center specialist
  • USU Credit Union
  • Logan, UT FULL_TIME
  • Part-time (25 Hours)

    WHO WE ARE

    Goldenwest Credit Union is a premier non-profit financial cooperative providing exceptional member service to our members in Utah and Idaho.

    Our employees earn a guaranteed base wage, annual bonus and a generous incentive / commission schedule. We provide outstanding benefits, including :

    • Paid time-off (we pay you to take 22 days off!)
    • Tuition reimbursement (we pay for your tuition cost, up to the IRS maximum!)
    • Retirement (we pay 100% of your pension and match your 401K!)
    • And many, many more

    If what we offer interests you and you are committed to being part of an extraordinary team, apply now! We’d love to create a mutually beneficial partnership!

    WHAT WE LOOK FOR

    Key Competencies

    • Strong ability to think critically and solve problems.
    • Timely and meticulous attention to verbal and written communication.
    • Devotion to earning and maintaining member trust.
    • Attentiveness to professionalism in appearance and action.

    WHAT YOU CAN EXPECT

    Our Contact Center Specialists eagerly resolve inbound member calls regarding loans, payments, transfers, investment certificates, and new accounts.

    Location, Schedule Availability & Salary Information

    • Logan, Utah
    • Flexible schedule Monday through Friday 8 : 00 AM 8 : 00 PM
    • Rotating Saturdays 8 : 45 AM 4 : 00 PM
    • Part-time, 25 hours per week
    • $15.00 per hour, based on experience and performance Bonus Incentive

    Essential Duties & Responsibilities

    • Cultivate and effectively manage long-term, trusting relationships.
    • Assist members over the phone with their account needs.
    • Process transactions.
    • Pair corresponding credit union products and services with members’ financial needs.
    • Provide consistent member follow-up.
    • Comply with all regulations as required by law.
    • Actively participate in continuing education related to credit union career development.

    Experience, Education & Certification

    • High school diploma required
    • Prior retail or consumer lending experience is preferred.
    • Last updated : 2024-04-23

  • 1 Day Ago

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Contact Center Specialist (PT)
  • Goldenwest Credit Union
  • Logan, UT PART_TIME
  • WHO WE AREGoldenwest Credit Union is a premier non-profit financial cooperative providing exceptional member service to our members in Utah and Idaho. Our employees earn a guaranteed base wage, annual...
  • 2 Days Ago

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Certified Member Service Representative (Contact Center)
  • America First Credit Union
  • Roy, UT OTHER
  • ScheduleMon – Sat Flex Overview Pay Range: $14.50-$17.00 per hour Full-Time Flexable schedule:2 closing shifts a week 1 Saturday per 2 week period In-person training; Remote position AFTER training Th...
  • 6 Days Ago

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Quality Assurance Analyst
  • Becklar
  • Ogden, UT FULL_TIME
  • Job Summary Under the direction of the Software Quality Assurance Manager, the Quality Assurance Analyst is responsible for executing test plans to ensure the quality of various pieces of software, as...
  • 15 Days Ago

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Security Operation Center Analyst
  • ISSE SERVICES LLC
  • Clearfield, UT FULL_TIME
  • SECURITY OPERATIONS CENTER ANALYST I Location: Clearfield, UT (This is not a remote position) **SECURITY CLEARANCE PREFERRED** Job title: Security Operations Center Analyst 1 Shift: Swing (2:30 to 10:...
  • 9 Days Ago

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EHR Support Analyst II
  • Ogden Regional Medical Center
  • Ogden, UT FULL_TIME
  • Introduction Do you want to join an organization that invests in you as a EHR Support Analyst II? At Ogden Regional Medical Center, you come first. HCA Healthcare has committed up to $300 million in p...
  • 13 Days Ago

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0 Contact Center Quality Analyst jobs found in Ogden, UT area

Ogden /ˈɒɡdən/ is a city and the county seat of Weber County, Utah, United States, approximately 10 miles (16 km) east of the Great Salt Lake and 40 miles (64 km) north of Salt Lake City. The population was 84,316 in 2014, according to the US Census Bureau, making it Utah's 7th largest city. The city served as a major railway hub through much of its history, and still handles a great deal of freight rail traffic which makes it a convenient location for manufacturing and commerce. Ogden is also known for its many historic buildings, proximity to the Wasatch Mountains, and as the location of Web...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst jobs
$41,767 to $57,907
Ogden, Utah area prices
were up 2.3% from a year ago