Contact Center Quality Analyst jobs in Paramus, NJ

Responsibilities:

• Monitor defects, create defect reports, work with the development team to resolve the defects/bugs Assess the overall product quality approach.
• Develop test plans for each new release that includes test strategy for all new product functionality.
• Debrief on defects identified outside of our quality processes and develop plans to ensure there are tests in place to capture the defects.
• Manage testing artifacts, define, and integrate automation into testing processes Hands-on validation of testing tools and processes Drive best practices for defining, setting, and maintaining quality standards for initiatives.
• Develop, modify, and execute test strategies, plans, and programs Design and develop tools and environment plans to facilitate efficiencies in the testing process.
• Conduct root cause analysis of defects and implement corrective and preventive actions.
• Collaborate with cross-functional teams, including development, product management, and customer support, to align quality objectives with business goals.
• Participate in project planning and requirements gathering to ensure quality considerations are included from the outset.
• Assess and mitigate quality-related risks in projects and products, Develop and implement risk-based testing strategies.

Qualifications:

• Minimum of 7 to 10 years relevant work experience in a professional software development environment
• Experience working in Financial or Audit is an asset.
• A proven track record for project planning, executing, controlling, and closing.
• Excellent written/oral communication skills with a strong ability and high comfort level for direct-to-client communications
• Detailed oriented, self-motivated, and highly organized with solid problem-solving skills.
• Demonstrated skills in facilitation, teamwork, and leadership.
• Experience with open-source automation framework (TestNG, JMeter, selenium) Proficiency in QA methodologies, software testing principles, concepts, verification/ validation techniques, and test management
• Excellent cross-functional communication and influencing skills.
• Preferred to have Agile (or) SAFe Certification / PMP certification.

Technical Skills

• Proficiency in test automation tools and frameworks is essential for efficiently conducting repetitive tests. Knowledge of tools like Selenium, Appium, or JUnit can be valuable.
• Proficiency in testing Application Programming Interfaces (APIs) using tools like Postman or REST Assured.
• Ability to validate data integrity and perform database testing using SQL queries and related tools.
• Understanding of CI/CD pipelines and how to integrate testing into the development workflow.
• Proficiency in generating and managing test data sets to support testing scenarios and in Managing test environments to ensure they mirror production conditions accurately.
• Ability to collect and analyze testing metrics to assess quality and provide actionable insights to the team and stakeholders.
• Knowledge of integrating testing tools with other software development tools, such as issue tracking systems and test management tools
• Familiarity with cloud platforms and virtualization technologies to facilitate testing in different environments