Contact Center Quality Analyst jobs in Rogers, AR

Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

Recently Added Contact Center Quality Analyst jobs

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Contact Center Specialist (FT)
  • Wal-mart - Sam'sClub.
  • Bentonville, AR FULL_TIME
  • What you'll do:
    • Supports assigned business areas in the execution of practices, systems, and activities by conducting analyses of initiatives to understand and communicate existing trends; analyzing and interpreting data; and translating data analysis into recommendations that are aligned with business objectives.
    • Provides administrative support by assisting management with training other team members; supporting special projects involving research and review of data; establishing agendas and creating information packets for customer meetings; researching the impact of process changes and communicating changes to leadership; ensuring adherence with business process controls; analyzing data to establish accounting period cutoffs; facilitating validation of system postings; educating business partners on best practices to drive compliance across the business; and supporting special projects involving research and review of data.
    • Supports quality control by creating documentation that adheres to Walmart business rules; validating accuracy of data received; notifying management of quality issues or concerns; identifying data trends and system and process issues and communicating to stakeholders; sharing process improvement suggestions; and performing quality checks of documents processed.
    • Ensures compliance with local, state, and federal laws and regulations and company policies and procedures by analyzing and interpreting reports; implementing and monitoring human resource compliance processes; implementing action plans to improve performance; and ensuring confidentiality of information, documentation, and assigned records.
    • Provides customer service by responding to customer disputes and ad-hoc questions requiring research; collaborating with customers to escalate customer inquiries and provide status updates and guidance to management; communicating to customers via verbal and written communication; conducting compliance reviews; negotiating dispute resolution; analyzing, interpreting, and consolidating information into reporting for customer review; and coordinating communication between customer and business area.
    • Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.
    • Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.

    Shift Schedule:
    • 7:00 AM to 3:30 PM CDT

    Preferred Qualifications:
    • Departmental Payroll.
    • Information Systems.
    • Finance/Accounting.
    • Bachelor's Mathematics.
    • Bachelor's Finance / Accounting.
    • Bachelor's of Information Technology.
    • Bachelor's of Computer Programming.
    • Business Management or Administration.
    • Bilingual would be an excellent plus.

    Minimum Qualifications:
    • Experience in contact center.
    • Experience Microsoft Office.
    • Bentonville or 50 miles away / flexibility to work onsite when required.

    About Walmart
    At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability - and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance, and hundreds of other industries—all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?

    Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas, and opinions- while being inclusive of all people.
  • 12 Days Ago
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Fusion Center Analyst 1
  • Arvest Bank
  • Rogers, AR FULL_TIME
  • Position is Monday through Friday 8 am to 5 pm with ability to work additional hours as needed. Location: 201 W Walnut St Rogers, AR 72756. CompTIA Security , Network preferred. Pay is based on a numb...
  • 1 Month Ago
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Chief Quality Officer (CQO)
  • Northwest Medical Center - Willow Creek
  • JOHNSON, AR FULL_TIME
  • Do you want to be a valued member of a team who plays a critical role in providing excellent care to patients in a hospital setting? If so, consider joining our team as the Chief Quality Officer. Nort...
  • 1 Month Ago
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Business Analyst
  • Arkansas Center for Data Sciences
  • Bentonville, AR OTHER
  • Embrace the pulse of change in healthcare as a pivotal member of Porter! Arkansas Center for Data Sciences (ACDS) is helping Porter hire a Business Analyst in Bentonville, AR. About the Employer: We c...
  • 19 Days Ago
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Quality Assurance/Infection Preventionist Nurse
  • Southern Hills Rehab Center
  • Quapaw, OK FULL_TIME
  • Southern Hills Rehab Center is seeking a QA/IP NURSE to join our team. We offer competitive pay, great benefits and so much more! Benefits Blue Cross/Blue Shield Medical Insurance (75% of employee por...
  • 11 Days Ago
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Quality Assurance/Infection Preventionist Nurse
  • Southern Hills Rehab Center
  • Quapaw, OK FULL_TIME
  • Southern Hills Rehab Center is seeking a QA/IP NURSE to join our team. We offer competitive pay, great benefits and so much more! Benefits Blue Cross/Blue Shield Medical Insurance (75% of employee por...
  • 11 Days Ago
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0 Contact Center Quality Analyst jobs found in Rogers, AR area

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Luminate Analyst Walmart
  • United Wheels Inc.
  • Bentonville, AR
  • Overview of the Company United Wheels Inc. (“UWI”) is an international, privately held business, with affiliated compani...
  • 4/30/2024 12:00:00 AM
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Travel Nurse RN - PCU - Progressive Care Unit - $1,857 per week
  • Hiring Now!
  • Bentonville, AR
  • Supplemental Health Care is seeking a travel nurse RN PCU - Progressive Care Unit for a travel nursing job in Bentonvill...
  • 4/30/2024 12:00:00 AM
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Travel Nurse RN - NICU - Neonatal Intensive Care - $1,154 per week
  • Hiring Now!
  • Bentonville, AR
  • Supplemental Health Care is seeking a travel nurse RN NICU - Neonatal Intensive Care for a travel nursing job in Bentonv...
  • 4/30/2024 12:00:00 AM
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Travel Nurse RN - CVICU - $1,665 per week
  • Hiring Now!
  • Bentonville, AR
  • Supplemental Health Care is seeking a travel nurse RN CVICU for a travel nursing job in Bentonville, Arkansas. Job Descr...
  • 4/29/2024 12:00:00 AM
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Travel Nurse RN - Labor and Delivery - $1,413 per week
  • Hiring Now!
  • Bentonville, AR
  • Supplemental Health Care is seeking a travel nurse RN Labor and Delivery for a travel nursing job in Bentonville, Arkans...
  • 4/29/2024 12:00:00 AM
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AVP, Marketing Cloud Developer
  • Synchrony
  • Bentonville, AR
  • Job Description Role Summary/Purpose: The AVP, Marketing Cloud Developer L10 position will function as a Marketing Cloud...
  • 4/28/2024 12:00:00 AM
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Travel Nurse RN - PCU - Progressive Care Unit - $1,665 per week
  • Hiring Now!
  • Bentonville, AR
  • Supplemental Health Care is seeking a travel nurse RN PCU - Progressive Care Unit for a travel nursing job in Bentonvill...
  • 4/27/2024 12:00:00 AM
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Travel Radiology Technologist - $2,026 per week
  • Hiring Now!
  • Rogers, AR
  • Supplemental Health Care is seeking a travel Radiology Technologist for a travel job in Rogers, Arkansas. Job Descriptio...
  • 4/26/2024 12:00:00 AM
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About Rogers, Arkansas

Rogers is located in Northwest Arkansas, United States, one of the fastest growing metro areas in the country. Rogers was the location of the first Walmart store, whose corporate headquarters is located in neighboring Bentonville. Rogers is a city in the Ozarks in Benton County. Daisy Outdoor Products, known for its air rifles, has both its headquarters and its Airgun Museum in Rogers. As of the 2010 census, the city had a population of 55,964. In 2017 the estimated population was 66,430, making it the sixth-most populous city in the state. Rogers is part of the Fayetteville-Springdale-Rogers ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst jobs
$40,394 to $56,002
Rogers, Arkansas area prices
were up 1.2% from a year ago
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