Contact Center Quality Analyst jobs in Somerset, NJ

Our Pharmaceutical client has engaged us to provide a full time Contractor to support the field sales team in the area of Incentive Compensation. The analyst is responsible for supporting the development of incentive programs that motivate the sales force and drive results. Administer the day-to-day activities of incentive compensation programs, including but not limited to, education and training, incentive plan effectiveness monitoring, data maintenance and system updates.

The ideal candidate:

• Conducts monthly IC processing validations to ensure accuracy of data, appropriate incentives, attainable goals, and to monitor performance against established plans
• Distributes incentive compensation reports to the sales force
• Works with sales team members to answer inquiries, investigate issues, devise solutions, and provide education and training on incentive compensation topics
• Provides timely communications to the sales force and is responsive to all inquiries and questions
• Sends updates to the sales force on contest rules, status and results
• Designs recognition messages to be disseminated by leadership
• Designs contest reports that align to the strategic objectives outlined by marketing partners