Contact Center Quality Analyst jobs in Springfield, IL

Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

Recently Added Contact Center Quality Analyst jobs

C
Systems Analyst (Data Analytics)
  • Contact Government Services, LLC
  • Springfield, IL FULL_TIME
  • Systems Analyst (Data Analytics)
    Employment Type: Full-Time, Mid-Level
    Department: Information Technology

    As a CGS Systems Analyst, you will be doing the work of setting up Oracle databases in a UNIX environment, including designing, implementing, troubleshooting, populating, maintaining, documenting, and training users on such systems. Other systems environments and specific project requirements will call for other specific sets of technical skills.

    CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.
    Skills and attributes for success:
    • Requires broad knowledge of the Government's IT environments.
    • Office automation networks.
    • PC and server-based databases and applications.

    Qualifications:
    • This is a senior-level technical position, often the most senior-level technical position for all work for a particular DOJ component.
    • Must demonstrate substantial, hands-on, successful experience in doing the work on the systems being used, usually at least five years of such experience.
    • Other systems environments will require other specific sets of skills.
    • Requires broad knowledge of the Government's IT environments, including office automation networks, and PC and server-based databases and applications.
    • Experience in a litigation support environment is extremely helpful.
    • Excellent oral and written communication skills are required.
    • The ability to lead a technical team, and to give it direction, will be essential, as will the demonstrated ability to analyze the attorneys' needs and to design and implement a whole system solution responsive to those needs.

    Ideally, you will also have:
    • Undergraduate degree in the computer science or information management/technology disciplines.
    • Supervisory experience.
    Our Commitment:
    Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.

    For the past seven years, we’ve been growing our government contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.

    Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.

    We care about our employees. Therefore, we offer a comprehensive benefits package.
    • Health, Dental, and Vision
    • Life Insurance
    • 401k
    • Flexible Spending Account (Health, Dependent Care, and Commuter)
    • Paid Time Off and Observance of State/Federal Holidays

    Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

    Join our team and become part of government innovation!

    Explore additional job opportunities with CGS on our Job Board:
    https://cgsfederal.com/join-our-team/

    For more information about CGS please visit: https://www.cgsfederal.com or contact:
    Email: info@cgsfederal.com
  • Just Posted
Apply this Job
S
P/T Contact Center Representative
  • Staley Credit Union
  • Decatur, IL FULL_TIME
  • Staley Credit Union is seeking to fill a Contact Center Representative position in Decatur, IL or Lafayette, IN. This position is responsible for assisting members with their needs using a variety of ...
  • 15 Days Ago
Apply this Job
S
F/T Contact Center Representative
  • Staley Credit Union
  • Decatur, IL FULL_TIME
  • The Contact Center Representative is responsible for assisting our current and potential members in a variety of ways. You will become knowledgeable about all the products and services we offer to hel...
  • 1 Month Ago
Apply this Job
Z
Quality analyst chemist
  • Zodiac Solutions
  • Decatur, IL FULL_TIME
  • Job Summary:We are seeking a highly skilled and detail-oriented Quality Analyst to join our team. The Quality Analyst will be responsible for ensuring that our products meet the highest standards of q...
  • 21 Days Ago
Apply this Job
L
Quality Assurance Analyst I
  • Levi, Ray & Shoup, Inc.
  • Springfield, IL FULL_TIME
  • The LRS Enterprise Output Management (EOM) Quality Assurance group is seeking a Quality Assurance Analyst I. We’re a global leader in information technology solutions known for innovation, quality, in...
  • 2 Days Ago
Apply this Job
1
Quality Management Director
  • 10 Sarah Bush Lincoln Health Center
  • Lincoln, IL OTHER
  • Quality Management Director Job Description The Quality Management Director is responsible for the staffing, operations, planning and development of the patient experience, clinical quality improvemen...
  • 7 Days Ago
Apply this Job
View All Contact Center Quality Analyst Jobs
Salary Company Skills How To Become Job Openings
Filters

Clear All
  • Filter Jobs by companies
  • More
Salary Company Skills How To Become Job Openings

0 Contact Center Quality Analyst jobs found in Springfield, IL area

H
Travel Radiology Technologist - $1,664 per week
  • Hiring Now!
  • Springfield, IL
  • Supplemental Health Care is seeking a travel Radiology Technologist for a travel job in Springfield, Illinois. Job Descr...
  • 4/25/2024 12:00:00 AM
Apply this job
H
Travel Nurse RN - ED - Emergency Department - $1,900 per week
  • Hiring Now!
  • Springfield, IL
  • Supplemental Health Care is seeking a travel nurse RN ED - Emergency Department for a travel nursing job in Springfield,...
  • 4/25/2024 12:00:00 AM
Apply this job
H
Travel Nurse RN - Telemetry - $2,008 per week
  • Hiring Now!
  • Springfield, IL
  • Supplemental Health Care is seeking a travel nurse RN Telemetry for a travel nursing job in Springfield, Illinois. Job D...
  • 4/24/2024 12:00:00 AM
Apply this job
H
Travel Nurse RN - Orthopedic Surgery - $2,008 per week
  • Hiring Now!
  • Springfield, IL
  • Supplemental Health Care is seeking a travel nurse RN Orthopedic Surgery for a travel nursing job in Springfield, Illino...
  • 4/24/2024 12:00:00 AM
Apply this job
S
Travel Nurse RN - Oncology - $2,098 per week
  • Supplemental Health Care
  • Springfield, IL
  • Supplemental Health Care is seeking a travel nurse RN Oncology for a travel nursing job in Springfield, Illinois. Job De...
  • 4/24/2024 12:00:00 AM
Apply this job
H
Travel Radiology Technologist - $2,098 per week
  • Hiring Now!
  • Springfield, IL
  • Supplemental Health Care is seeking a travel Radiology Technologist for a travel job in Springfield, Illinois. Job Descr...
  • 4/24/2024 12:00:00 AM
Apply this job
H
Travel Nurse RN - Nephrology - $1,900 per week
  • Hiring Now!
  • Springfield, IL
  • Supplemental Health Care is seeking a travel nurse RN Nephrology for a travel nursing job in Springfield, Illinois. Job ...
  • 4/24/2024 12:00:00 AM
Apply this job
Z
Business PMO Analyst
  • Zoom Corporation
  • Springfield, IL
  • Zoom is growing at an explosive pace by every measure - revenues, people, innovation, and customers. Led by Eric S. Yuan...
  • 4/24/2024 12:00:00 AM
Apply this job
View All Contact Center Quality Analyst Jobs

About Springfield, Illinois

Springfield is the capital of the U.S. state of Illinois and the county seat of Sangamon County. The city's population of 116,250 as of the 2010 U.S. Census makes it the state's sixth most populous city. It is the largest city in central Illinois. As of 2013, the city's population was estimated to have increased to 117,006, with just over 211,700 residents living in the Springfield Metropolitan Statistical Area, which includes Sangamon County and the adjacent Menard County. Present-day Springfield was settled by European Americans in the late 1810s, around the time Illinois became a state. The...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst jobs
$43,146 to $59,819
Springfield, Illinois area prices
were up 1.3% from a year ago
View detail