Contact Center Quality Analyst jobs in West New York, NJ

Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

Recently Added Contact Center Quality Analyst jobs

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Clerk 3 - Contact Center (NBOE)
  • Newark Public Schools
  • Newark, NJ OTHER
  • Position Type:
    Non Instructional - All Titles/Clerk 3
  • Date Posted:
    3/1/2023
  • Location:
    Communications -300


    • NEWARK BOARD OF EDUCATION
    HUMAN RESOURCE SERVICES
    765 BROAD STREET, NEWARK, NEW JERSEY 07102
    ROGER LEÓN, SUPERINTENDENT

    Clerk 3
    Contact Center

    (Pending availability of funds and Board of Education approval)

    The Superintendent invites qualified and interested persons to apply for the position of Clerk 3 at the Contact Center.

    This title is governed by the New Jersey Civil Service Commission (NJCSC). Note that the exam application period for this title has opened and closed. If a candidate is hired for this position, the candidate's appointment will be temporary pending the issuance of the NJCSC Certification List for this title.

    DEFINITION: Under direction, performs varied, complex clerical work involving the processing of documents in a variety of functions; takes the lead and/or performs the more difficult and complex clerical work; does other related duties as required. Positions in this title perform varied, complex clerical work requiring knowledge of the organization's rules, regulations, policies and procedures. Employees frequently exercise independent judgment and make decisions concerning processes to be followed, the appropriateness of the information to be processed, and the actions to be taken. Work is performed independently requiring minimal review upon completion.

    NOTE: Incumbents may be required to utilize keyboard equipment to input and/or retrieve information on a computer console, typewriter or other key entry device used by the agency. Keyboarding/typing duties may or may not be assigned depending on the needs of the employing agency. Incumbents are not expected to perform keyboarding/typing tasks with the speed and accuracy required of a Keyboarding Clerk

    NOTE: The examples of work for this title are for illustrative purposes only. A particular position using this title may not perform all duties listed in this job specification. Conversely, all duties performed on the job may not be listed.

    QUALIFICATIONS AND SKILLS
    1. Appointees will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform essential duties of the position.
    2. Two (2) years of experience in clerical work; one (1) year of which must have been performing duties at or equivalent to the Clerk 2 level.
    3. Preferred Secondary Language: Spanish, Portuguese, French or Haitian Creole.

    BASIC FUNCTIONS AND RESPONSIBILITIES
    1. Knowledge of office routines, equipment, and practices.
    2. Knowledge of organizational rules, regulations, policies, and procedures.
    3. Ability to comprehend established office routines and department regulations.
    4. Ability to organize assigned clerical work and develop effective work methods.
    5. Ability to take the lead over lower level clerical staff.
    6. Ability to assign work, instruct and provide on-the-job training to clerical staff.
    7. Ability to make simple arithmetic calculations and tabulations.
    8. Ability to understand, remember, and carry out oral and written directions.
    9. Ability to perform tasks accurately within prescribed time frames.
    10. Ability to work effectively with associates, superior officials, and members of the public concerned with the work of the department.
    11. Ability to sort, index, file, and pull varied types of materials using an established filing system.
    12. Ability to operate and perform routine maintenance on office machines and other equipment.
    13. Ability to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units after a period of training.
    14. Ability to read, write, speak, understand, and communicate in English sufficiently to perform duties of this position. American Sign Language or Braille may also be considered as acceptable forms of communication.
    15. Persons with mental or physical disabilities are eligible as long as they can perform essential functions of the job after reasonable accommodation is made to their known abilities. If the accommodation cannot be made because it would cause the employer undue hardship, such persons may not be eligible.
    16. Perform other duties and tasks assigned by supervisor.

    KNOWLEDGE AND ABILITIES
    1. Interprets and applies organizational rules, regulations, policies, and procedures.
    2. Receives, screens, reviews and verifies documents.
    3. May take the lead over clerical staff.
    4. May provide assignment, instruction, and on-the-job training to clerical staff.
    5. Reviews and checks assigned reports, applications, and other documents for corrections and completeness; refers the more complex problems to supervisor for resolution.
    6. Opens, time stamps, sorts, numbers, and distributes mail.
    7. Maintains prepared mailing lists.
    8. Sorts, indexes, and files checks, cash stubs, vouchers, requisitions and other materials numerically, alphabetically, or according to other predetermined classification, and maintains such files.
    9. Receives applications, documents, forms and fees; screens, sorts and assembles this information for further processing.
    10. May wrap packages for shipment by mail or express.
    11. Assembles materials for distribution.
    12. Hand stamps letters, papers, and other documents.
    13. Fills in and checks form letters, circulars, and forms as directed.
    14. Compiles information and/or numerical data.
    15. Provides information in person and over the telephone.
    16. May enter and/or retrieve information on a computer terminal.
    17. May occasionally perform keyboarding/typing duties, but not as the primary function of the position.
    18. Stores and distributes office supplies.
    19. Prepares and verifies payrolls and makes simple arithmetic calculations.
    20. Schedules administrative proceedings; may process requests for scheduling changes.
    21. May participate in the interviewing and training of new employees.
    22. Receives, logs in and reviews permit applications for completeness and accuracy; issues permit for construction, repair, installation, and demolition operations.
    23. Coordinates the scheduling of various activities for a park, recreational site, school district or other government entity.
    24. May transfer information onto forms, form letters, cards, envelopes, labels, charts and transmittals.
    25. When assigned to a court, prepares the docket (or schedule) of cases to be called and contact witnesses, attorneys, and other parties to collect or provide information; calls court to order, administers oaths to jurors, witnesses, court officers and others, announces postponements, and adjourns court; assists the judge both on the bench and in the chambers.
    26. When assigned to a tax office, computes and record tax payments.
    27. When assigned to a finance or tax office, may perform specialized clerical work involving the preparation and maintenance of assessment rolls and records.
    28. When assigned personnel duties, processes personnel action forms, maintains personnel records and gathers sensitive or confidential information or data.
    29. When assigned to a hospital, health care, or long-term care facility, may interview patients or relatives of patients to obtain admission information; performs other clerical functions involving the admission of patients.
    30. When assigned to a finance office, may perform specialized clerical work involving the cancelation of mortgages.
    31. When assigned to a Sheriff's Office, may perform specialized clerical work involved in the advertising and sale of real estate and chattel.
    32. Prepares reports or assists in the preparation of reports by gathering data, tabulating results, and/or preparing charts.
    33. Operates various types of office and mail processing machines such as a keyboard equipment, calculators, computer printers, sorter, photo-copier, fax machine, stamping machine, labeling machine, etc.; may perform simple maintenance tasks such as adding toner, paper or changing ribbons.
    34. Maintains records and files.
    35. Will be required to learn to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units.

    REPORTS TO: Department Head

    SALARY, EMPLOYMENT PERIOD AND UNION AFFILIATION
    1. Salary: $52,591 - $57,991
    2. Employment Period: Twelve (12) Month
    3. Union Affiliation: Local 617

    HOW TO APPLY
    Newark Board of Education only accepts electronic applications.

    OPENING AND CLOSING DATE
    Opening Date: March 1, 2023
    Closing Date: March 10, 2023 or until filled

    THE NEWARK BOARD OF EDUCATION IS AN
    EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER
  • 21 Days Ago
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Quality Assurance Analyst
  • Global Placement Firm
  • Jersey, NJ FULL_TIME
  • "The Quality Assurance Analyst automation will support testing activities for projects covering application changes across a number of products and platforms. Responsibilities will include assisting w...
  • 21 Days Ago
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Software Quality Assurance Analyst
  • Asembia LLC
  • Florham Park, NJ FULL_TIME
  • Position: Software Quality Assurance AnalystDepartment: ITReports To: Director of Software Quality Assurance Primary Function: The incumbent shall have strong experience with Software Quality Assuranc...
  • 25 Days Ago
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Quality Assurance Analyst
  • Candidate Experience site
  • Jersey, NJ FULL_TIME
  • The QA role will be responsible for the manual and automated testing of trading, market data, and STP applications in Tradeweb’s Fixed Income Corporate Bond Trading platform. Successful candidates mus...
  • 3 Days Ago
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Quality Control Analyst
  • NJ Transit
  • Kearny, NJ FULL_TIME
  • Forbes List of America's Best Employers 2021, 2022, & 2023 Move forward with us! At NJ TRANSIT, you'll join us in transforming the third-largest transportation agency in North America. We are committe...
  • 3 Days Ago
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Referential Quality Management Analyst
  • BizTek People, Inc. | APA International Placement Consultants
  • Jersey, NJ FULL_TIME
  • Job Summary:Drive data integrity for the firm by supporting the firm's Referential Quality Management (RQM) team with data maintenance activities across lifecycle events of a client including requests...
  • 5 Days Ago
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0 Contact Center Quality Analyst jobs found in West New York, NJ area

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Global Client Coverage Associate - Junior Banker
  • Bbva
  • New York, NY
  • Summary of Responsibilities A Corporate Banking Associate is a member of a client-facing team within BBVAs Corporate and...
  • 4/28/2024 12:00:00 AM
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E
Business Analyst - People Advisory Services - Performance - Senior - Multiple Positions - 1495243
  • Ernst & Young
  • New York, NY
  • EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these q...
  • 4/28/2024 12:00:00 AM
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Client Services Analyst - Private Equity Firm in Midtown
  • Coda Searchstaffing
  • New York, NY
  • Our client, a leading private equity firm, is looking to add a Client Services Analyst to their growing New York City te...
  • 4/27/2024 12:00:00 AM
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Customer Service Representatives - Customer Service - Analysts East Syracuse , New York Contract To Hire Added - 13 hours ago
  • Comforcehealth
  • New York, NY
  • **Customer Service Representatives - Customer Service** East Syracuse, New York Contract To Hire Added - 13 hours ago **...
  • 4/27/2024 12:00:00 AM
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Customer Service Representatives - Customer Service - Analysts East Syracuse , New York Contract To Hire Added - 2 hours ago
  • Comforcehealth
  • New York, NY
  • **Customer Service Representatives - Customer Service** East Syracuse, New York Contract To Hire Added - 4 hours ago **L...
  • 4/27/2024 12:00:00 AM
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Customer Service Representatives - Customer Service - Analysts East Syracuse , New York Contract To Hire Added - an hour ago
  • Comforcehealth
  • New York, NY
  • **Customer Service Representatives - Customer Service** East Syracuse, New York Contract To Hire Added - an hour ago **L...
  • 4/27/2024 12:00:00 AM
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Global Client Coverage Associate - Junior Banker
  • BBVA
  • New York, NY
  • Summary of Responsibilities: A Corporate Banking Associate is a member of a client-facing team within BBVA’s Corporate a...
  • 4/26/2024 12:00:00 AM
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A
Customer Service Representatives - Customer Service - Analysts East Syracuse , New York Contract To Hire Added - 14 hours ago
  • Analysts International Corp.
  • New York, NY
  • **Customer Service Representatives - Customer Service** East Syracuse, New York Contract To Hire Added - 15 hours ago **...
  • 4/26/2024 12:00:00 AM
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About West New York, New Jersey

West New York is a town in Hudson County, New Jersey, United States, situated upon the New Jersey Palisades. As of the 2010 United States Census, the town's population was 49,708, reflecting an increase of 3,940 (+8.6%) from the 45,768 counted in the 2000 Census, which had in turn increased by 7,643 (+20.0%) from the 38,125 counted in the 1990 Census. West New York is one of the most densely populated municipalities in the United States as well as worldwide. According to the United States Census Bureau, the town had a total area of 1.329 square miles (3.444 km2), including 1.007 square miles (...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst jobs
$51,953 to $72,030
West New York, New Jersey area prices
were up 1.6% from a year ago
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