Contact Center Quality Analyst, Sr. jobs in Delaware City, DE
Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Analyst, Sr. jobs
Data Quality Sr. Analyst
- Axelon Services Corporation
-
Castle, DE
CONTRACTOR
-
Global Financial Firm located in NEW CASTLE, DE has an immediate contract opportunity for an experienced Data Quality Sr. Analyst
"This role is currently on a Hybrid Schedule.
You will need to have reliable internet, computer and android or iphone for remote access into the client systems during remote work.
We will be expected in the office weekly 3 days depending on the team requirement.
****Video/ f2f interviews are required prior to all offers.
The Data Quality Analyst (Data Quality Sr. Analyst) helps to ensure data sourced and provisioned by different areas, meets all required Data Quality standards. In this role, moderately complex and variable issues are evaluated with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. The Data Quality Sr. Analyst assesses, evaluates, and analyzes data challenges and provide recommendations on their resolution. They collaborate with an array of teams and groups, developing subject matter expertise and knowledge of industry practices and standards.
Responsibilities:
• Partners with Enterprise Chief Data Office to contribute to the development of procedure guidelines and standards addressing Data Certification and Data Quality management
• Develop methods to identify data patterns and trends in available data sources, perform data quality analytics and identify data challenges
• Contribute to Data Quality resolution strategies and practices
• Assist in data improvement initiatives in compliance with Client Data Governance Policy
• Assists in the remediation of Audit and Regulatory feedback on issues and concerns
• Report Data Quality issues through Client’s corresponding Data/Issue management process, and/or Coordinate efforts for Data consumption demand and Data requirement from strategic data repositories
• Liaise with other areas of the firm to understand data challenges and solutions. Supports identification of data quality rules, thresholds, and other business requirements
• Perform financial reconciliation, and measure Data Quality to drive data quality resolution
• Define and formulate business requirements documents that contribute to resolve Data Quality issues
• Lead project management activities
• Support senior management strategic vision
• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm’s reputation and safeguarding Banking, its clients and assets, by driving compliance with applicable rules, laws, and regulations, adhering to Policy, applying sound ethical judgement regarding personal behavior, conduct and business practices, and escalating managing and reporting control issues with transparency
Qualifications:
• 5 years of experience with defining and implementing Data Quality programs; Banking or Finance industry preferred
• Strong analytical skills and attention to detail
• Strong project management skills
• Optimizes work processes by knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
• Proficient in using data management and analysis tools including basic Microsoft applications (Word, Excel, PowerPoint)
• Working knowledge of Collibra and other Data Governance industry standard tools
• Intermediate proficiency in System Query Language (SQL) and Python
• Working knowledge of Tableau (report consumer, JIRA, etc.)
• Demonstrated understanding of Database structures
• Proven ability to provide in-depth and sophisticated analysis with interpretive thinking to define problems and develop innovative solutions
• Anticipates and balances the needs of multiple stakeholders, while monitoring tight deadlines or unexpected requirement changes
• Communicates effectively in non-technical terms at all levels of the organization
• Collaborates effectively by building partnerships and working well with others to meet shared objectives
Education:
• Bachelor's/University degree or equivalent experience - Just Posted
Contact center engineer
- Navient
-
Dover, DE
FULL_TIME
- Earnest’s mission is to make higher education accessible and affordable for everyone. We empower past, present, and soon-to-be students to maximize their financial futures through thoughtful guidance ...
- 1 Day Ago
Contact Center Representative
- Metro Supply Chain Holdings USA Inc
-
Aston, PA
FULL_TIME
- National Fulfillment Services, located in Aston PA is seeking Contact Center Representatives to join our team. Incumbents must have a flexible schedule and ability to work some weekends. Ideal candida...
- 1 Day Ago
Contact Center Representative
- Del-One Federal Credit Union
-
Dover, DE
FULL_TIME
- DescriptionCOMPANY PROFILEDel-One Federal Credit Union (Del-One) is a member-owned, financial cooperative and has been a part of the community for over 60 years. Del-One strives to be the members’ fin...
- 13 Days Ago
Contact Center Associate/Apheresis Tele-Recruiter, Enterprise
- Blood Bank of Delmarva
-
Newark, DE
FULL_TIME
- Contact Center Associate/Apheresis Tele-Recruiter, Enterprise Job Locations US-DE-Newark ID 2024-5964 Category Administrative Work Location Type Remote Type Regular Full-Time Overview Memorial Blood C...
- 17 Days Ago
Quality Analyst
- Cleveland-Cliffs Steel LLC
-
Coatesville, PA
FULL_TIME
- Cleveland-Cliffs Steel has an immediate opening for a Quality Analyst with Non-Destructive Testing (NDT) experience. As a Quality Analyst, you will be responsible for supporting daily quality activiti...
- 1 Month Ago
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0 Contact Center Quality Analyst, Sr. jobs found in Delaware City, DE area
Senior Data Architect
- AAA Club Alliance
-
Wilmington, DE
- As a Data Architect, you will be responsible for designing, developing, and maintaining the data architecture for AAA Cl...
- 6/4/2024 12:00:00 AM
Customer Service Representative II
- Innova solutions
-
Philadelphia, PA
- Innova Solutions is immediately hiring a Collections Specialist Role : Full Time: Contract Job Title: Collections Specia...
- 6/4/2024 12:00:00 AM
Cybersecurity Instructor
- Cengage Group
-
Wilmington, DE
- **We believe in the power and joy of learning** At Cengage Group, our employees have a direct impact in helping students...
- 6/4/2024 12:00:00 AM
Vice President, Data & Analytics
- BNY Mellon
-
Wilmington, DE
- Overview Vice President, Data & Insights, Marketing & Communications Bring your ideas. Make history. BNY Mellon offers a...
- 6/4/2024 12:00:00 AM
Senior Payroll Analyst
- Aston Carter
-
Wilmington, DE
- Title: Union Payroll Specialist Location: Wilmington, DE (Hybrid) Pay: $35 - $40 an hour A global leading company is loo...
- 6/3/2024 12:00:00 AM
Facilities - Contractor - L5
- Innova Solutions
-
Wilmington, DE
- Innova Solutions is immediately hiring a Facilities. Position Type: Full time Contract, Temp to Direct. Duration: 06-12 ...
- 6/2/2024 12:00:00 AM
Senior Payroll Administrator
- Aston Carter
-
Wilmington, DE
- Title: Sr Payroll Analyst Location: Wilmington, DE (Hybrid) Pay: $35 - $40 an hour A global leading company is looking f...
- 6/2/2024 12:00:00 AM
Local Contract Speech Language Pathologist - $56 per hour
- Hiring Now!
-
Wilmington, DE
- Supplemental Health Care is seeking a local contract Speech Language Pathologist for a local contract job in Wilmington,...
- 6/1/2024 12:00:00 AM
About Delaware City, Delaware
Delaware City is a city in New Castle County, Delaware, United States. The population was 1,695 at the 2010 census. It is a small port town on the eastern terminus of the Chesapeake and Delaware Canal and is the location of the Forts Ferry Crossing to Fort Delaware on Pea Patch Island.
Delaware City is located at 39°34′40″N 75°35′20″W / 39.57778°N 75.58889°W / 39.57778; -75.58889 (39.5778901, -75.5888150).
According to the United States Census Bureau, the city has a total area of 1.3 square miles (3.4 km2), of which, 1.3 square miles (3.4 km2) of it is land and 0.1 square miles (0.26 km2) o...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst, Sr. jobs
$55,417 to $75,633
Delaware City, Delaware area prices
were up 1.0% from a year ago
were up 1.0% from a year ago
What does a Contact Center Quality Analyst, Sr. do?
Contact Center Quality Analyst, Sr. in Yakima, WA
They also assist in developing, creating, and implementing quality processes and procedures; making recommendations for enhancements to training materials; and identifying opportunities for process and procedure changes to improve customer experience.
January 08, 2020