Contact Center Quality Analyst, Sr. jobs in the United States

Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

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Sr. Manufacturing Investigator
  • 10000825 - Quality Senior Analyst
  • Philadelphia, PA FULL_TIME
  • Accountabilities:

    Are you ready to serve as the primary investigator for deviation events, support OOS investigations in manufacturing, and build CAPAs? Can you handle and increase the effectiveness and efficiency of manufacturing operations through improvements via a reduction of deviations, documentation errors, and hold up of batch records? Are you prepared to ensure all assigned projects and deliverables (i.e. corrective actions, deviations, kaizen action items, CAPA, etc…) are completed per commitment date? Are you excited to drive initiatives in the manufacturing operations that contribute to a long-term operational excellence culture? If so, this role is for you!

    Essential Skills/Experience:

    - BS Degree in engineering, science, or equivalent

    - Minimum of five (5) years of manufacturing, quality, and/or FDA regulatory experience.

    - Relevant knowledge of cGMP, lean principles, and regulatory requirements.

    Desirable Skills/Experience:

    - Green belt preferred. Strong consideration will be given to candidates with previous aseptic processing experience in the bio/pharmaceutical industry. Competent in the delivery of interpersonal and analytical skills.

    - Minimum of seven (7) years of manufacturing, quality, and/or FDA regulatory experience) preferred

    - Minimum of three years of shown manufacturing, quality, and/or FDA compliance investigatory writing experience

    When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That’s why we work, on average, the entire shift at the facility. But that doesn't mean we’re not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

    Why AstraZeneca?

    With constant new products and launches, there's never been a better time to join Supply Chain and craft our future with a big contribution to life-changing medicines. The challenge to stay ahead in dynamic markets is what keeps us driving forward, as we continuously seek new and better ways to deliver medicines all the way to our patients. Our resilience helps us to thrive as we innovate and evolve. Ours is a safe and positive space. Here we are encouraged to actively participate by sharing ideas, and problem-solving. United behind a common goal to succeed, we take our collective learnings and work as a team to keep pushing the boundaries of Supply Chain.

    Ready to make a big impact? Apply now and join us in our mission to create life-changing medicines!

    AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.

  • 5 Days Ago

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High Performance Computing - Sr Systems Analyst
  • Sr Systems Analyst - MD Anderson Cancer Center Careers
  • United States, TX FULL_TIME
  • The Sr Systems Analyst on the High-Performance Computing team is a pivotal role within the IT Engineering Department in operationalizing critical infrastructure initiatives for MD Anderson’s Research ...
  • 13 Days Ago

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Sr. Data Analyst - Tampa, FL
  • Signode -Sr. Data Analyst
  • Tampa, FL FULL_TIME
  • Sr. Data Analyst - Tampa, FL Apply Now Description/Job Summary About Signode:With over $2B in revenue, 80 manufacturing facilities across 6 continents and over 9,000 employees worldwide, Signode is a ...
  • 29 Days Ago

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Contact Center Quality Assurance Analyst
  • U.S. LawShield
  • Webster, TX FULL_TIME
  • At U.S. LawShield our focus is on encouraging people to take proactive measures to improve their safety and self-defense abilities—and to serve those who do. We strive to create better-protected commu...
  • 9 Days Ago

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Quality Analyst for Contact Center (Voice)
  • WNS Global Services
  • Santa Ana, CA OTHER
  • Descripción del empleoKey Accountabilities: Development of measures for the continuous maintenance or optimization of the service quality (partly in cooperation with other departments and Roche)Perfor...
  • 14 Days Ago

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Sr. Financial Analyst, FP&A - Tampa, FL
  • Signode -Sr. Financial Analyst, FP&A
  • Tampa, FL FULL_TIME
  • Sr. Financial Analyst, FP&A - Tampa, FL Apply Now Description/Job Summary About Signode:With over $2B in revenue, 80 manufacturing facilities across 6 continents and over 9,000 employees worldwide, Si...
  • 29 Days Ago

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100% Remote - QNXT Benefits Configuration Analyst
  • Beacon Hill
  • Columbus, OH
  • NOTE: This is a 100% remote position. Candidates will have to work on EST hours. One of our clients in Norfolk, Virginia...
  • 4/26/2024 12:00:00 AM

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Software Developer(Entry Level)
  • SynergisticIT
  • Columbus, OH
  • 2024 is finally here and we hope the Job market improves however as per a resume builder survey based on response from m...
  • 4/26/2024 12:00:00 AM

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Infrastructure / Operations Manager
  • Gravity It Resources
  • Columbus, OH
  • We are seeking an experienced and detail-oriented Infrastructure/Operations Manager to join our client's dynamic operati...
  • 4/26/2024 12:00:00 AM

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Operations Research & Analytics Senior Analyst
  • Bread Financial Holdings, Inc.
  • Columbus, OH
  • Every career journey is personal. That's why we empower you with the tools and support to create your own success story....
  • 4/25/2024 12:00:00 AM

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IS Customer Service Analyst II - ECHT (Wed - Sat 8:30am - 7:30pm)
  • edgecomputingassociation.com
  • Columbus, OH
  • Location Columbus, Ohio , United States Overview: The IS Customer Service Analyst 2 serves as the initial point of conta...
  • 4/24/2024 12:00:00 AM

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Data Engineer (AWS, Azure, GCP)
  • CapTech Consulting
  • Columbus, OH
  • Company Description CapTech is an award-winning consulting firm that collaborates with clients to achieve what's possibl...
  • 4/24/2024 12:00:00 AM

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Digital Engineer
  • Jobs for Humanity
  • Columbus, OH
  • Company Description Jobs for Humanity is partnering with Safelite to build an inclusive and just employment ecosystem. T...
  • 4/22/2024 12:00:00 AM

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Associate Inventory Control Analyst
  • Simpson Strong-Tie Company, Inc.
  • Columbus, OH
  • **REWARDS AT SIMPSON STRONG-TIE** We recognize and reward employees with a carefully designed and comprehensive rewards ...
  • 4/22/2024 12:00:00 AM

Income Estimation for Contact Center Quality Analyst, Sr. jobs
$52,941 to $72,252

Career Path for Contact Center Quality Analyst, Sr.