Contact Center Quality Analyst, Sr. jobs in the United States

Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. To be a Contact Center Quality Analyst, Sr. typically requires 2 or more years of related experience. (Copyright 2020 Salary.com)

O
Quality Coordinator RN
  • Osceola Regional Medical Center
  • Kissimmee, FL
  • Emergency Care, Trauma Care, Pediatric ER, Heart & VascularInstitute, Comprehensive Stroke Center ... For questions about your job application or this site please contact HCAhrAnswers at 1-844-422-5627 ...
  • yesterday

T
Customer Service-Content
  • Transform SR Home Improvement Products, LLC
  • Tucson, AZ
  • Are you able to identify system and process gaps using User Acceptance testing (UAT) and analytics ... Supports Content Enrichment, data cleanup and standardization, and monitors data quality
  • yesterday

I
Lending Contact Center Officer
  • iQ Credit Union
  • Vancouver, WA
  • The Lending Contact Center Officer provides exceptional service in lending and account ... Initiate daily quality assurance/sales calls to build relationships with members and increase use ...
  • yesterday

A
Sr. Quality Analyst (Medical) Opportunity #309472 SSF
  • Akorbi
  • South San Francisco, CA
  • We are currently seeking an experienced Sr. Quality Analyst (Medical) to be a key resource on a technical services team. This is a 1 year (Extendable) contract position with in South San Francisco ...
  • 2 days ago

M
Sr Software Quality Control Engineer
  • Mahantech Corporation
  • Raleigh, NC
  • ... Center Drive, Raleigh, NC Interview Mode Webcam Interview Only Type Contract Start Date 08312020 ... This position will have the responsibilities for the analysis, verification, and validation of ...
  • 3 days ago

R
Sr. Radiology Technician PRN
  • Regional Medical Center of San Jose
  • San Jose, CA
  • PRN/Per Diem Regional Medical Center of San Jose is a 264 bed acute carehospital with a Level II ... For questions about your job application or this site please contact HCAhrAnswers at 1-844-422-5627 ...
  • 4 days ago

O
Full Time - Contact Center Sales Solutions Specialist- Sr Manager- Sales at NJ, VA, NY
  • Onspotserve
  • Herndon, VA
  • Sr Manager- Sales- Contact Center Sales Solutions Specialist (Telecom) Location: Matawan, NJ/ Herndon, VA/ New York, NY Full Time Permanent Has significant experience (~ 10-15 years) in selling and ...
  • 5 days ago

A
Senior System QA Analyst
  • Amerit Consulting
  • Rancho Cordova, CA
  • Overview Our client, a healthcare company, focused on special populations, complete pharmacy benefits and other specialty areas of healthcare, seeks an accomplished Senior System QA Analyst
  • 6 days ago

Income Estimation for Contact Center Quality Analyst, Sr. jobs
$47,744 to $65,162

Career Path for Contact Center Quality Analyst, Sr.