Contact Center Quality Analyst, Sr. jobs in the United States

Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2022 Salary.com)

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Senior Compliance Analyst
  • Western Union
  • Golden, CO
  • *Senior Compliance Analyst - Denver, Colorado*Do you want to be part of a specialist team that can ... quality, convenience, and customer service to new levels of excellence. It's an exciting time for ...
  • 12 hours ago

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Institutional Client Operations Analyst
  • Fisher Investments
  • Washougal, WA
  • ... Senior Management, Research, Investment Ops, Finance and LCD, all while developing expertise ... Be a point of contact for our Institutional client requests, ensuring clients receive the best ...
  • yesterday

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Sr. Analyst, Decision Science
  • Ariat International
  • Union City, CA
  • About the Role The Sr. Analyst, Decision Science role reports to the Sr. Manager, Analytics. The ... We develop high quality footwear and apparel for people who ride, work and play outdoors, and care ...
  • 2 days ago

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Business Systems Analyst I, II or Senior DOE
  • Rogue Credit Union
  • Medford, OR
  • ... analyst proficiency providing quality results and leadership to project teams through process ... Work involves extensive personal contact with others and is of a personal or sensitive nature
  • 2 days ago

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Quality Analyst (USA Remote)
  • Turnitin
  • Seattle, WA
  • Presenting * Problem Analysis * Quality Focus * Written/Verbal Communication * Action-oriented ... at the center of everything we do. * Passion for Learning - We seek out teammates that are ...
  • 3 days ago

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Quality Control Analyst
  • inSync Staffing
  • Novato, CA
  • The QC Analytical Technologies Senior Analyst role is responsible for laboratory work in support of studies throughout the lifecycles of pharmaceutical drug substances and drug products in a cGMP ...
  • 3 days ago

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Senior Specialist, Clinical QC Analytical Development and Clinical QC
  • Alexion Pharmaceuticals, Inc.
  • New Haven, CT
  • Clinical QC Senior Specialist is responsible for maintaining overall GMP quality and compliance in the Clinical Quality Control laboratory within Analytical Development Quality Control Department by ...
  • 4 days ago

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Business Systems Analyst, Senior
  • IT Avalon
  • Oakland, CA
  • VR/ Contact Center Designer: Experience with IVR/contact center technology with products like ... Provides complex analytical support through the analysis and interpretation of data in support of ...
  • 5 days ago

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Quality Laboratory Engineer - Analyst
  • Phoenix Contact
  • Harrisburg, PA FULL_TIME
  • Job Summary The Quality Laboratory Engineer/Analyst’s major function and responsibility as part of our Service Center in...
  • 2 Months Ago

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Contact Center Quality Analyst Trainer
  • KARL STORZ ENDOSCOPY
  • El Segundo, CA FULL_TIME
  • KARL STORZ is currently seeking a Contact Center Quality Analyst who will be responsible for monthly audits that measure...
  • 3 Days Ago

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Quality Laboratory Engineer - Analyst
  • Phoenix Contact
  • Harrisburg, PA FULL_TIME
  • Job SummaryThe Quality Laboratory Engineer/Analyst’s major function and responsibility as part of our Service Center inv...
  • 2 Months Ago

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Contact Center Quality Analyst Trainer
  • KARL STORZ ENDOSCOPY
  • El Segundo, CA FULL_TIME
  • KARL STORZ is currently seeking a Contact Center Quality Analyst who will be responsible for monthly audits that measure...
  • 3 Days Ago

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Business Development Manager - Call Center Services
  • Quality Contact Solutions
  • Remote in Oklahoma City, OK FULL_TIME
  • Do you have call center or telemarketing management experience? Are you looking for career advancement? Are you ready to...
  • 24 Days Ago

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Sr. Business Analyst
  • Contact Government Services, LLC
  • Washington, DC FULL_TIME
  • As a Sr. Business Analyst, for CGS, you will participate in all phases of the systems development lifecycle to meet busi...
  • 1 Day Ago

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Business Systems Analyst, Sr
  • Contact Government Services, LLC
  • Washington, DC FULL_TIME
  • As the Senior Business Systems Analyst for CGS you will perform functions on highly complex projects and provide guidanc...
  • 1 Day Ago

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Sr. Manager of Contact Center
  • CareMax
  • Miami Lakes, FL FULL_TIME
  • Reporting to the Senior Director of Centralized Operations, the Senior Manager of the Contact Center will be responsible...
  • 1 Month Ago

Income Estimation for Contact Center Quality Analyst, Sr. jobs
$50,355 to $68,726

Career Path for Contact Center Quality Analyst, Sr.