Contact Center Quality Analyst, Sr. jobs in the United States

Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4 -7 years of related experience. (Copyright 2021 Salary.com)

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Senior Financial Analyst
  • Jobot
  • Newcastle, WA
  • Fast growing consumer product company seeking talented Senior Financial Analyst. This Jobot Job is ... contact me directly - -financial- analyst/888991813/?utm_source=ZipRecruiter linkedin.com/in ...
  • 4 hours ago

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Sr Cyber Intelligence Analyst - TS/SCI w/poly required
  • Peraton
  • Chantilly, VA
  • Peraton is seeking a Staff Technical Targeting Analyst to join our teams of diverse individuals in ... high-quality papers, presentations, recommendations, and findings for senior US government ...
  • yesterday

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Sr. C# Developer - Capital Markets RWF
  • Wells Fargo
  • San Francisco, CA
  • During the application process, ensure your contact information (email and phone number) is up to ... Work closely with quality analysts on the preparation of test cases. * Coordinate implementation ...
  • 3 days ago

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Paid Social Senior Analyst
  • dentsu
  • San Francisco, CA
  • For more information, contact Merkle at 1-877-9-Merkle or visit www.merkleinc.com. We are champions ... We keep our people at the center, creating space for growth, understanding and learning so they can ...
  • 5 days ago

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Content Management System -Quality Analyst
  • Stellar Consulting Solutions
  • Atlanta, GA
  • Job Title Sr. CMS (Quality Assurance Analyst) Location 55 GLENLAKE PKWY ATLANTA GA 30328 Job Type 12 months project to start Work Hours 830 am ndash 530 pm Ideal Experience Required bull Strong ...
  • 5 days ago

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Sr Systems Analyst, IT Risk and Controls
  • Pacific Life
  • Newport Beach, CA
  • As Sr Systems Analyst on the IT Risk & Controls Team, you will play a key role in Pacific Life ... career center as a result of your disability. To request an accommodation, contact a Human ...
  • 5 days ago

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Sr Analyst, Finance - Quotas
  • T-Mobile
  • Bellevue, WA
  • Sr Analyst, Finance - Quotas This position is responsible for delivering sales quota to the ... The position also assists in all phases of quality assurance of quota accuracy, and continuously ...
  • 6 days ago

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Business Applications Analyst - Senior level
  • USAA
  • Universal City, TX
  • We are seeking a talented Business Applications Analyst with senior level experience for our ... Provides input and participates in establishing system documentation standards and quality ...
  • 6 days ago

Income Estimation for Contact Center Quality Analyst, Sr. jobs
$48,647 to $66,389

Career Path for Contact Center Quality Analyst, Sr.