Contact Center Quality Analyst, Sr. jobs in Eugene, OR

Are you a seasoned healthcare professional with a passion for ensuring the highest standards of patient care and safety? Join our dynamic team at a Critical Access Hospital on the stunning Southern Oregon Coast as the Director of Quality & Risk Management.

Nestled along the picturesque Oregon coastline, our Critical Access Hospital is committed to delivering exceptional healthcare services to our vibrant community. Surrounded by breathtaking landscapes and a supportive team, we offer a unique opportunity for a Director of Quality & Risk to make a lasting impact on the quality of care provided.

As the Director of Quality & Risk you will:

• Develop, implement, and oversee quality improvement initiatives to enhance patient outcomes.
• Drive continuous process improvement efforts to ensure compliance with regulatory standards.
• Collaborate with multidisciplinary teams to identify and mitigate potential risks.
• Lead investigations and analysis of adverse events, implementing corrective actions as necessary.
• Foster a culture of safety, quality, and excellence throughout the organization.

At Southern Coos Hospital & Health Center our mission is "quality healthcare with a personal touch". Our values are compassion, patient-centered care, teamwork, community, professionalism, and integrity. Every day we are working to improve the health and viability of the community by working to be the best place for patients to receive care, for employees to work, and for providers to practice medicine.

Come be a part of our dedicated team and contribute to the health and well-being of our community while enjoying the unparalleled beauty of the Southern Oregon Coast!

Skills, Knowledge, & Experience Requirements:

• Bachelor's or Master's degree in Healthcare Administration, Nursing, or related field.
• Proven experience in quality and risk management within a healthcare setting.
• Strong knowledge of regulatory requirements and accreditation standards.
• Excellent communication and leadership skills.
• Ability to inspire and motivate teams toward a culture of continuous improvement.
• Certified Professional in Healthcare Quality (CPHQ) is preferred.
• Certified Professional in Healthcare Risk Management (CPHRM) is preferred.
• Certified in Healthcare Compliance (CHC) is preferred.

Benefits include:

• Competitive salary and comprehensive benefits package. (SCHHC pays the full employee-only amount for health, dental, and vision insurance, as well as basic life insurance.)
• Relocation assistance for qualified candidates.
• Professional development opportunities and career growth within a thriving healthcare organization.
• Work-life balance with a schedule that allows you to enjoy the beauty of the Southern Oregon Coast.

Employment with Southern Coos Hospital is contingent upon an acceptable pre-employment drug screening and background check.

Southern Coos Hospital & Health Center is an Equal Opportunity Employer and does not discriminate against any candidate or employee. Women, minorities, veterans, people from the LGBTQ communities, and people with disabilities are encouraged to join our teams. Reasonable accommodations are available to access job openings or apply for a job.