Contact Center Quality Analyst, Sr. jobs in Gainesville, FL

Contact Center Representative Excellent opportunity with Florida Credit Union!

BECOME PART OF A TEAM DEDICATED TO SUPPORTING OUR COMMUNITY.

• Market competitive salaries with robust monthly incentive program
• Value work-life balance with paid time off and holiday pay
• Exceptional benefits that includes 401k and medical
• Extensive training provided
• Career advancement opportunities and benefits including tuition reimbursement

We are excited to announce positions available in our Contact Center. In this role, you have the opportunity to assist our members with excellent customer service, advise members with their account and loan needs, and assist their long-term financial planning goals. Be a part of a team that is focused on helping our Florida Credit Union membership. By identifying their financial needs and appropriate solutions, we try to help every one of our members live the life they love. If you join us, you'll enjoy a dynamic, collaborative work environment that offers ample training, great benefits and career advancement opportunities.

About the job: Provides lending information to members, interview and take loan applications for credit approval. Process new accounts and other member transactions. Carry out various clerical duties necessary for the smooth functioning of the department. Handle phone, chat and online application inquiries and requests. Conduct these activities in accordance with Credit Union policies, goals and objectives established by the branch manager by performing the following duties.

Preferred requirements:

• Excellent customer service skills
• Excellent communication skills, both verbal and written
• The ability to work independently as well as part of a team
• Sales experience is recommended
• Basic math skills

If this sounds like a great opportunity for you and you possess the preferred qualifications, please apply on the company site: