Contact Center Quality Analyst, Sr. jobs in Huntsville, AL

Responsibilities will include, but not be limited to:

• Act as the primary contact for program procedures and policies.
• Correspond with upper management regarding goals and objectives of programs.
• Carry out administrative tasks as required to facilitate an efficient working environment.
• Communicate and negotiate with clients, customers, and supervisors.
• Ensure business operations and efforts are always favorable to the business objective.
• Manage contractor Request for Information (RFI) inquires.
• Manage contractor submittals.
• Manage contractor design comments and responses.
• Manage and distribute project construction drawings and documents to the Integrative Project Team (IPT).
• Provide budgetary support to the Project Manager (PM) through budget tracking.
• Create and manage project related requisitions.
• Document and manage lessons learned and risk logs.
• Answer customer or client inquiries.
• Perform additional tasks as may be required by superiors.