Contact Center Quality Analyst, Sr. jobs in Indiana

Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

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Project Financial Controls Sr. Analyst
  • 10000492 - Senior Finance Analyst
  • Vernon, IN FULL_TIME
  • The AstraZeneca Mt. Vernon site was established in 1972 and is the flagship site delivering innovative, life changing oral solid medicines. At the site we formulate and pack OSD tablets and capsules for over 60 markets. The Mt Vernon site is complex, the largest AZ production site in the US with over 700 employees.  We are located in the southwest corner of the state of Indiana, approximately 15 miles from Evansville, Indiana – the third largest city in the state.  The Mt. Vernon site is both collaborative and InclusiveWe have several employee resource groups (ERGs) onsite that are aimed at promoting, celebrating, and educating employees about diversity, inclusion, philanthropy, networking, etc. Each of these groups provide employees with opportunities for interactive and engaging events and initiatives which enhance professional development and provide opportunities to engage with likeminded co-workers.  

      

    It is important to us that each employee feels welcome to bring their whole self to work every day. Here is a sneak peek of some of “perks” the MTV site offers: on-site fitness center with access to a personal trainer, on-site walking trail, walking desk, on-site basketball court, ping pong, massage chair, lunch & learns, sustainable & ergonomic office working environment, tuition reimbursement, training/ lifelong learning opportunities, book club, dining center with hot meals, snack market, free coffee and hot tea, climate controlled work environment. 

    As a Project Financial Controls Sr. Analyst, you will be responsible for a wide range of tasks including department cost center and capital RBU, budget, phased budget development and tracking, managing the AZ Box Project Controls folder for all AstraZeneca Capital Projects, and acting as a team liaison between Site Finance, Global Engineering Finance and Costa Rica. You will also be responsible for project controls and maintaining tracking spreadsheet for all capital projects, generating Monthly Project Status Reports (PSR’s) on projects, assisting in the development of Project Spend model for monthly/annual variance tracking, and much more.

    Essential Skills/Experience:
    - Bachelors degree in finance or accounting
    - Superior in Microsoft applications including Word, Excel, PowerPoint, and Project
    - Excellent written and oral communications skills
    - Demonstrated ability to organize and implement projects that improve the operational effectiveness of a maintenance system
    - Must be able to work in a fast-paced, team environment and adapt to changing business needs

    Desirable Skills/Experience:
    - > 5 years experience in financial controls 
    - Experience in the pharmaceutical industry
    - Capital project financial controls experience

    At AstraZeneca, we are driven by innovation and our commitment to make a positive impact on patients' lives. With constant new products and launches, there's never been a better time to join our Supply Chain team. We are a diverse, multigenerational team of experts connected across the globe. We interpret the science, connecting it with the business need to apply manufacturing excellence. If you are self-driven, thrive at pace, continuously learning and proactively taking on more, then this is the place for you.

    Ready to make your mark? Apply now to join our team as a Project Financial Controls Sr. Analyst!

    AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.

    AstraZeneca requires all US employees to be fully vaccinated for COVID-19 but will consider requests for reasonable accommodations as required by applicable law.

  • 1 Month Ago

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Data Quality Analyst
  • Damien Center
  • Indianapolis, IN FULL_TIME
  • Data Quality Analyst Quality and Compliance Damien Center Values Dignity-Collaboration-Accountability-Equity-Quality-Innovation Founded in 1987, Damien Center is Indiana's oldest and largest AIDS serv...
  • 1 Month Ago

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Contact Center Representative - Bilingual
  • Financial Center First Credit Union
  • Indianapolis, IN FULL_TIME
  • POSITION TITLE: Contact Center Representative REPORTS TO: Contact Center ManagerPAY GRADE: 6,7DEPARTMENT: Contact Center FLSA STATUS: Non-Exempt PURPOSE: The primary purpose of this position is to ful...
  • 9 Days Ago

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Business Analyst
  • Contact Government Services, LLC
  • Bloomington, IN FULL_TIME
  • Business AnalystEmployment Type: Full-Time, ExperiencedDepartment: Information Technology CGS is looking for business analysts to work with a large federal agency! As a Business Analyst in Business op...
  • 2 Days Ago

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Contact Center Representative - Full-Time
  • Financial Center First Credit Union
  • Indianapolis, IN FULL_TIME
  • POSITION TITLE: Contact Center Representative REPORTS TO: Contact Center ManagerPAY GRADE: 6,7DEPARTMENT: Contact Center FLSA STATUS: Non-Exempt PURPOSE: The primary purpose of this position is to ful...
  • 1 Month Ago

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2024 Contact Center Intern
  • Internship Positions at Global Atlantic Financial Group
  • Batesville, IN INTERN
  • POSITION OVERVIEW Global Atlantic Financial Group has an exciting opportunity for an Operations Intern to participate in our robust 10-week summer internship program. Through this experience, the inte...
  • 19 Days Ago

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Finance Director, Retail Wireless
  • Dish Network
  • **Finance Director, Retail Wireless** CAROUSEL_PARAGRAPH * Englewood, Colorado; Overland Park, Kansas; Roseland, New Jer...
  • 4/26/2024 12:00:00 AM

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IT Analyst
  • Pierce
  • Reston, VA
  • Resolves workstation issues throughout the organization to maximize firm-wide productivity and minimize system downtime ...
  • 4/26/2024 12:00:00 AM

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Senior IT Analyst
  • Pierce
  • Palo Alto, CA
  • Serves as an effective, advanced-level technical resource to customers who contact them directly for assistance and for ...
  • 4/26/2024 12:00:00 AM

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Call Center Analyst
  • The Fountain Group
  • Atlanta, GA
  • Job Description Job Description SEASONAL WORKFORCE ANALYST Remote position GENERAL DESCRIPTION OF POSITION Candidate wil...
  • 4/25/2024 12:00:00 AM

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Call Center Analyst
  • Staff Management | SMX
  • Chicago, IL
  • Job Description Job Description Calling all data detectives in Chicago! Are you passionate about using analytics to driv...
  • 4/25/2024 12:00:00 AM

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Information Technology Help Desk Contact Center Analyst - Honolulu
  • Frontline Managed Services
  • Honolulu, HI
  • Do you want to shift gears into a new IT career? We will steer your future towards the finish line! Frontline Managed Se...
  • 4/25/2024 12:00:00 AM

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Call Center Data Analyst
  • Chicago Lighthouse
  • Chicago, IL
  • Job Details Job Location: Chicago, IL Position Type: Full Time Education Level: High School/GED Salary Range: Undisclose...
  • 4/23/2024 12:00:00 AM

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Call Center Analyst
  • Staff Management | SMX
  • Chicago, IL
  • Calling all data detectives in Chicago! Are you passionate about using analytics to drive smart business decisions? We h...
  • 4/22/2024 12:00:00 AM

Indiana /ˌɪndiˈænə/ (listen) is a U.S. state located in the Midwestern and Great Lakes regions of North America. Indiana is the 38th largest by area and the 17th most populous of the 50 United States. Its capital and largest city is Indianapolis. Indiana was admitted to the United States as the 19th U.S. state on December 11, 1816. Indiana borders Lake Michigan to the northwest, Michigan to the north, Ohio to the east, Kentucky to the south and southeast, and Illinois to the west. Before becoming a territory, various indigenous peoples and Native Americans inhabited Indiana for thousands of ye...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst, Sr. jobs
$51,353 to $70,085

Contact Center Quality Analyst, Sr. in Yakima, WA
They also assist in developing, creating, and implementing quality processes and procedures; making recommendations for enhancements to training materials; and identifying opportunities for process and procedure changes to improve customer experience.
January 08, 2020