Contact Center Quality Analyst, Sr. jobs in Jacksonville, FL

Job Description

A client of Insight Global's is looking for a Developer to lead over creating an authoring platform for their contact flows.

They will be on a team of 3 people and work with a DevOps Engineer and an Architect to help automate the process from development to production (right now, all stages are manual).

You will have standup meetings M / W / F at 9am and are expected to document, design, implement, Contact Flow Authoring Publishing in an Amazon Connect Environment.

Expectation is to be focusing on implementing the solution 4-6 hours out of the day and the remaining time would be spent communicating status, obstacles, and future tasks (Team Stand Up, Project Scrums, Design sessions).

You will be expected to collaborate with the Dir CaaS, as well as the PM, architects, and DevOps Engineer.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal opportunity / affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

If you need assistance and / or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to .

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Required Skills & Experience

3-5 years of Amazon Services :

oLambda : Python / JavaScript

oDynamoDB

oEvent Bridge (SQS / SNS)

• Amazon Connect API : BOTO3
• Jenkins Build Machine : YAML

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching.

Employees in this role are also entitled to paid sick leave and / or other paid time off as provided by applicable law.