Contact Center Quality Analyst, Sr. jobs in Longview, TX
Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Analyst, Sr. jobs
Contact Center Representative
- Michigan Credit Union League
-
Marshall, TX
FULL_TIME
-
Organization: Marshall Community CU
Date Posted: January 8, 2024
Region: Southwest Michigan
Location of Position: Marshall
Position Level: EntryAre you ready to join a dedicated and supportive group of Contact Center Representatives? We are seeking a patient, experienced individual for our Contact Center team at Marshall Community Credit Union.
What the job entails:
- Working with credit union members over the phone to provide service, solutions, and education with the end goal of helping them achieve their financial goals.
To see full job description, please visit the link below.
For more information, or to now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.
https://www.applicantpro.com/j/3188825-128333 - 18 Days Ago
Contact center representative
- Jackson Hewitt
-
Athens, TX
FULL_TIME
- At Jackson Hewitt, and its independently owned and operated franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity,...
- Just Posted
Contact Center Representative
- Heaton Eye Associates
-
Tyler, TX
FULL_TIME
- About the Practice:Heaton Eye Associates has been serving East Texas vision needs for more than 40 years, with three locations offering state-of-the-art technology and services, including primary visi...
- 12 Days Ago
Contact Center Representative
- Jackson Hewitt - 2290
-
Athens, TX
PART_TIME
- At Jackson Hewitt, and its independently owned and operated franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity,...
- 2 Months Ago
Contact Center Representative
- Jackson Hewitt - 2290
-
Henderson, TX
PART_TIME
- At Jackson Hewitt, and its independently owned and operated franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity,...
- 2 Months Ago
Contact Center Representative
- Jackson Hewitt - 2290
-
Longview, TX
PART_TIME
- At Jackson Hewitt, and its independently owned and operated franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity,...
- 2 Months Ago
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0 Contact Center Quality Analyst, Sr. jobs found in Longview, TX area
Epic Analyst Senior - Hospital Billing
- Christus Health
-
Tyler, TX
- Description Summary: The Application System Analyst Senior serves as a liaison between system end-users (customers), ope...
- 4/26/2024 12:00:00 AM
Revenue Cyle Analyst Christus EMS Longview TX
- Christus Health
-
Longview, TX
- Description Summary: Summary: This position is responsible for the management and analysis of revenue cycle initiatives ...
- 4/25/2024 12:00:00 AM
Epic Analyst - Cadence
- Christus Health
-
Tyler, TX
- Description Summary: The Application System Analyst II serves as a liaison between system end-users (customers), operati...
- 4/23/2024 12:00:00 AM
Epic Analyst - Cadence
- Christus Health
-
Tyler, TX
- Description Summary: The Application System Analyst II serves as a liaison between system end-users (customers), operati...
- 4/23/2024 12:00:00 AM
Principal Associate, CSOC Analyst
- Capital One
-
Longview, TX
- Center 3 (19075), United States of America, McLean, Virginia Principal Associate, CSOC Analyst Capital One is looking fo...
- 4/23/2024 12:00:00 AM
Epic Analyst - Cadence
- Christus Health
-
Tyler, TX
- Description Summary: The Application System Analyst II serves as a liaison between system end-users (customers), operati...
- 4/23/2024 12:00:00 AM
Epic Analyst Senior - Ambulatory
- Christus Health
-
Tyler, TX
- Description Summary: The Clinical Informatics Systems Analyst Senior is primarily responsible for assisting in the opera...
- 4/23/2024 12:00:00 AM
Epic - Cadence Lead Analyst
- Christus Health
-
Tyler, TX
- Description Summary: The Epic Analyst Lead is responsible for leading and coordinating the efforts and content within th...
- 4/22/2024 12:00:00 AM
About Longview, Texas
Longview is the forty-fifth largest city in the state of Texas. The city is mostly located in Gregg County, of which it is the county seat; a small part of Longview extends into the western part of neighboring Harrison County. Longview is located in East Texas, where Interstate 20 and U.S. Highways 80 and 259 converge just north of the Sabine River. According to the 2010 U.S. census, the city had a population of 80,455. The estimated population in 2017 was 81,522. Longview is the principal city of the Longview metropolitan statistical area, comprising Gregg, Upshur, and Rusk counties. The popu...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst, Sr. jobs
$48,335 to $65,966
Longview, Texas area prices
were up 1.2% from a year ago
were up 1.2% from a year ago
What does a Contact Center Quality Analyst, Sr. do?
Contact Center Quality Analyst, Sr. in Yakima, WA
They also assist in developing, creating, and implementing quality processes and procedures; making recommendations for enhancements to training materials; and identifying opportunities for process and procedure changes to improve customer experience.
January 08, 2020