Contact Center Quality Analyst, Sr. jobs in Mansfield, OH
Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Analyst, Sr. jobs
Sr. Quality Engineer (Aerospace)
- Aleron
-
Elyria, OH
FULL_TIME
-
DescriptionAcara Solutions has been around for 65 years supporting the nation's aerospace and advanced manufacturing firms with our staffing related services. Our west of Cleveland, OH aerospace manufacturer client is looking for a Senior level Quality Engineer to join their organization as a salaried direct employee.This position reports to the Sr. Quality Manager. Aerospace experience is required.The Quality Engineer III or IV works with minimal supervision and uses originality, ingenuity and established procedures to control and monitor quality, ensuring products are consistent with industry standards, government regulations, and customer requirements.- Work cross-functionally with Engineering, Operations, Suppliers and Customers
- Collect and analyze production data to evaluate product quality
- Drive root cause analysis and recommends corrective actions
- Stop production if serious product defects are present
- Monitor quality control systems to ensure effectiveness and efficiency
- Instruct others in quality control and analytical procedures
- Produce reports regarding nonconformance of products or processes, root cause analyses, or quality trends
- Review statistical studies, regulatory standards and trends in the field of quality control
- Identify critical points in the Value Stream and specify sampling procedures
- Drive qualification of product and process changes to ensure only the highest levels of quality are accepted
- Support audits with Defense, Aerospace and Customer Auditors
- Provide support for failure analysis and reliability testing as required
- Review and approve quality document changes - Engineering Change Orders (ECOs), Manufacturing Change Orders (MCOs), deviations, etc.
- Utilize a roadmap of continuous improvement for the organization by establishing priorities, methods for strategies and implementation using data to both guide the process as well as monitor the result
Job RequirementsRequired Skills / Qualifications:Bachelor's degree in Quality, Aerospace, Mechanical Engineering or similarMin 4 years of experience in quality engineering within an aerospace manufacturing setting with machine shop, NADCAP special process, assembly and test.- A plus to have this quality experience with engine manufacturers such as GE, Rolls Royce, Pratt & Whitney, Sikorsky, etc.Min 5 years of MS Office - Word, PowerPoint, Access, Excel, OutlookMin 2 years of experience with LEAN problem solving, 5S, mistake-proofing and process capability toolsThis is a U.S. defense contractor ITAR facility, U.S. Persons required.Preferred Skills / Qualifications:CQE, CQA, CQM or other similar quality certification through ASQGD&TAS9145 Process control tools (DFMEA, PFMEA, Control Plans, MSA)Familiarity with AS13100 QMS for engine suppliersAleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.
Aleron companies; Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, Viaduct, and Aleron's strategic partner, SDI are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. - 17 Days Ago
Sr. Quality Manager (Aircraft Engines)
- Aleron
-
Elyria, OH
FULL_TIME
- Description Acara Solutions has been around for 65 years supporting the nation's aerospace and advanced manufacturing firms with our staffing related services. Our Cleveland region aerospace manufactu...
- 17 Days Ago
Manager of Quality Assurance (Plasma Center)
- Freedom Plasma
-
Mansfield, OH
FULL_TIME
- All Shifts available We offer a comprehensive benefits package designed to support your health, financial security, and work-life balance. Here’s a snapshot of the benefits you can expect: - Medical B...
- 5 Days Ago
Quality reviewer
- 2M Quality
-
Brunswick, OH
FULL_TIME
- This is a part time, 1099 position. Job duties include Looking at newly built homes from a customer's perspective to identify defects in workmanship, quality, completeness, consistency, and profession...
- 6 Days Ago
Contact Supervisor
- basf-se
-
Elyria, OH
FULL_TIME
- Now Hiring Contact Supervisor! The world needs creative solutions. We need YOU! BASF’s Elyria, Ohio Catalyst site is seeking a professional like you to provide production supervision to a team of oper...
- 6 Days Ago
SSA-Assistant Behavior Analyst
- Murray Ridge Center
-
Elyria, OH
FULL_TIME
- QUALIFICATIONS Minimum: Bachelor degree in related field from an accredited college or university, and knowledge of DD population and community resources. Problem solving skills. Must possess or be ab...
- 8 Days Ago
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0 Contact Center Quality Analyst, Sr. jobs found in Mansfield, OH area
Travel LPN / LVN - Correctional - $1,078 per week - Urgently Hiring
- Hiring Now!
-
Mount Vernon, OH
- Supplemental Health Care is seeking a LPN / LVN Correctional for a travel job in Mount Vernon, Ohio. Job Description & R...
- 5/24/2024 12:00:00 AM
Driver License Examiner 1
- Ohio
-
Marion, OH
- Job Description - Driver License Examiner 1 (220001XM) **Job Description** **Primary Location** : United States of Ameri...
- 5/24/2024 12:00:00 AM
Customer Service Advisor - Remote
- American Standard
-
Mansfield, OH
- About Us: LIXIL makes pioneering water and housing products that make better homes a reality for everyone, everywhere. A...
- 5/24/2024 12:00:00 AM
FT Customer Support Specialist (Work From Home)>
- Quartet Health
-
Mansfield, OH
- [Call Center / Remote] - Anywhere in U.S. / $47,500 per year + bonuses / Medical, dental + vision coverage / 401K / 9a-6...
- 5/24/2024 12:00:00 AM
Customer Experience Associate - Work From Home>
- AgelessRx
-
Mansfield, OH
- [Customer Service / Fully Remote] - Anywhere in U.S. / $52K per year - As a Customer Experience Associate you'll: Answer...
- 5/24/2024 12:00:00 AM
FT Customer Service Specialist - Inbound (Work From Home)>
- HONK
-
Mansfield, OH
- [Call Center / Remote] - Anywhere in U.S. / Competitive pay / Several shifts available - As a Customer Service Specialis...
- 5/23/2024 12:00:00 AM
Member Services Rep Part Time Weekend Evening
- Planet Fitness - Fitton Clubs
-
Ontario, OH
- Position: Member Services Rep - Part Time - Weekend/Evening We are searching for a motivated Member Services Representat...
- 5/22/2024 12:00:00 AM
Patient Support Assistant - Flex Team North Region (Travel to Delaware, Marion, Mansfield and Shelby Locations) - Full-time (Night Shift)
- Ohio Health
-
Mansfield, OH
- We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong p...
- 5/21/2024 12:00:00 AM
About Mansfield, Ohio
Mansfield is a city in and the county seat of Richland County, Ohio, United States. Located midway between Columbus and Cleveland via Interstate 71, it is part of Northeast Ohio and North-central Ohio regions in the western foothills of the Allegheny Plateau. The city lies approximately 65 miles (105 km) northeast of Columbus, 65 miles (105 km) southwest of Cleveland and 91 miles (146 km) southeast of Toledo.
The city was founded in 1808 on a fork of the Mohican River in a hilly region surrounded by fertile farmlands, and became a manufacturing center owing to its location with numerous railro...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst, Sr. jobs
$51,204 to $69,881
Mansfield, Ohio area prices
were up 1.3% from a year ago
were up 1.3% from a year ago
What does a Contact Center Quality Analyst, Sr. do?
Contact Center Quality Analyst, Sr. in Yakima, WA
They also assist in developing, creating, and implementing quality processes and procedures; making recommendations for enhancements to training materials; and identifying opportunities for process and procedure changes to improve customer experience.
January 08, 2020