Contact Center Quality Analyst, Sr. jobs in Nashua, NH
Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Analyst, Sr. jobs
Contact Center Rep/FT/Nashua
- Triangle Credit Union
-
Nashua, NH
FULL_TIME
-
Essential Functions & Responsibilities: - Welcomes members (via telephone) and completes transactions, within a reasonable period of time; with accuracy and equally sharing workload with other CCR's, while embracing and using the "Service Strategies" concepts. Opening accounts for new members and working to identify their perceived and unperceived needs, while maintaining absolute confidentiality, in regard to internal and external member information. - Professionally handle a large volume of inbound and outbound telephone calls. - Handle member account transactions with accuracy and a sense of urgency. - Work collaboratively with all internal members to resolve member inquiries in a timely and efficient manner. - To respond to all telephone and/or E-mail correspondences on the same day as they are received. Promote products and services via Sales Strategies, to meet or exceed department and company objectives; cross-selling. - On-line chat and e-mails, accurately input consumer loan applications (with assistance), answer basic questions, analyze credit reports, process banking transactions, quoting payoffs, setting up membership via on-line applications, troubleshooting on-line banking issues and set ups, and any job functions a "virtual branch" would handle. - Remain current, regarding TCU Products and Services, by previewing information provided. Seeking answers about such products and services and by participating in on-going training. Using knowledge of TCU products, services, and knowledge of operations to maintain and grow the membership by applying Sales Strategies that lead to, increased member loyalty through the use of both Service and Sales Strategies. Meet annual sales goal and maintain absolute confidentiality regarding member information. - Performs other duties, as assigned. Knowledge and Skills: Experience * One year (1) to three (3) years of similar or related experience * Experience in a Contact Center Environment, preferred * Previous Member/Customer Service, required * Financial Services experience, a plus * Previous Lending experience, a plus Education A high school education or GED Higher education, a plus Interpersonal Skills Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others, inside and/or outside of the organization for purposes of giving or obtaining information, building relationships, and/or soliciting cooperation. Other Skills * Sales Acumen * Strong Computer Skills * Good Communication Skills * Detail Oriented * Multitasking * Problem-Solving Skills, essential * Organizational Skills * Attention to Detail * Basic Math Skills * Ability to work independently and/or part of a team * Spanish is a plus Physical Requirements The ability to sit for extended periods of time The ability to bend, twist, squat, and reach Work Environment Non-member facing/fast paced/team oriented **Triangle Credit Union is proud to be an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees.** - 7 Days Ago
Contact Center Rep/FT/Nashua
- Triangle Credit Union
-
Nashua, NH
FULL_TIME
- Essential Functions & Responsibilities:- Welcomes members (via telephone) and completes transactions, within a reasonable period of time; with accuracy and equally sharing workload with other CCR's, w...
- 7 Days Ago
Contact Center Rep/FT/Spanish speaking/Nashua
- Triangle Credit Union
-
Nashua, NH
FULL_TIME
- Essential Functions & Responsibilities:- Welcomes members (via telephone) and completes transactions, within a reasonable period of time; with accuracy and equally sharing workload with other CCR's, w...
- 1 Month Ago
Sr. Quality Engineer REF1817Q
- Elbit Systems of America
-
Merrimack, NH
FULL_TIME
- Company DescriptionElbit Systems of America is a leading provider of high performance products, system solutions, and support services focusing on the defense, homeland security, commercial aviation, ...
- 21 Days Ago
Sr Quality Manager
- BAE Systems
-
Nashua, NH
FULL_TIME
- Job Description You don’t see it, but it’s there. Our employees work on the world’s most advanced electronics – from saving emissions in the City of Lights to powering the Mars Rover to protecting the...
- Just Posted
Sr. Production Quality Engineer
- Elbit Systems of America
-
Merrimack, NH
FULL_TIME
- Company DescriptionElbit Systems of America is a leading provider of high performance products, system solutions, and support services focusing on the defense, homeland security, commercial aviation, ...
- 7 Days Ago
Filters
- Current Active Filter
- Nashua, NH
Clear All
- Filter Jobs By posted time
- Within 1 Day
- Within 2-7
- Within 1 Month
- Within 3 Months
0 Contact Center Quality Analyst, Sr. jobs found in Nashua, NH area
IT - Service - Lab Computing Analyst
- Pyramid Consulting, Inc.
-
Boston, MA
- Immediate need for a talented Lab Computing Analyst. This is a 08+ Monthscontract opportunity with long-term potential a...
- 4/26/2024 12:00:00 AM
Outsourcing Delivery Analyst - Tax Information Reporting
- Markit Ltd
-
Andover, MA
- Outsourcing Delivery Analyst - Tax Information Reporting in Andover - Brickstone Square **Outsourcing Delivery Analyst -...
- 4/25/2024 12:00:00 AM
SAP
- Syntricate Technologies Inc
-
Nashua, NH
- Hi Friend Hope you are doing well Number of position : 60 Only Full Time - No C2C and No Contract I, Salman Shaikh would...
- 4/25/2024 12:00:00 AM
Sales Internship Program
- ALKU
-
Durham, NH
- This is an On-Site position Summer 2024 - June 3, 2024 ALKU is looking for dynamic, motivated individuals to join the AL...
- 4/24/2024 12:00:00 AM
DataStage Developer
- Syntricate Technologies Inc
-
Nashua, NH
- Hi Friend Hope you are doing well Number of position : 3 Only Full Time - No C2C and No Contract I, Abhishek would like ...
- 4/24/2024 12:00:00 AM
Government Project Management Analyst
- dataCon, Inc
-
Nashua, NH
- Job Description Job Description Government Project Management Analyst Why dataCon We build the world’s most powerful, co...
- 4/24/2024 12:00:00 AM
Engineering Operations Analyst
- USPRO
-
Nashua, NH
- Engineering Operations Analyst Nashua, NH Duration: 6+ month contract (temp to perm) Active Secret Clearance Job Descrip...
- 4/23/2024 12:00:00 AM
Program Manager
- Federal Aviation Administration
-
Nashua, NH
- Summary As a supervisor/manager, the selectee for this position will be eligible to receive a Manager Performance Incent...
- 4/22/2024 12:00:00 AM
About Nashua, New Hampshire
Nashua is a city in Hillsborough County, New Hampshire, United States. As of the 2010 census, Nashua had a population of 86,494, making it the second-largest city in the state after Manchester. As of 2017 the population had risen to an estimated 88,341.
Built around the now-departed textile industry, in recent decades it has been swept up in southern New Hampshire's economic expansion as part of the Boston region. Nashua was twice named "Best Place to Live in America" in annual surveys by Money magazine. It is the only city to get the No. 1 ranking on two occasions—in 1987 and 1998.
Nashua is ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst, Sr. jobs
$57,388 to $78,321
Nashua, New Hampshire area prices
were up 1.4% from a year ago
were up 1.4% from a year ago
What does a Contact Center Quality Analyst, Sr. do?
Contact Center Quality Analyst, Sr. in Yakima, WA
They also assist in developing, creating, and implementing quality processes and procedures; making recommendations for enhancements to training materials; and identifying opportunities for process and procedure changes to improve customer experience.
January 08, 2020