Contact Center Quality Analyst, Sr. jobs in Tupelo, MS
Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Analyst, Sr. jobs
Epic Analyst
- North Mississippi Medical Center System
-
Tupelo, MS
FULL_TIME
-
Tupelo
ITS CLINICAL SYSTEMS OPERATIONS
Full Time - DayPosting Description
At North Mississippi Health Services, our mission is to continuously improve the health of the people of our region. Our vision is to provide the best patient and family-centered care and health services in America. We believe that fulfilling our mission and vision calls us to embrace the best people that form incredible connections to our patients and families. We take pride in celebrating everything that makes you uniquely you your talents, your perspectives, and your passions. At North Mississippi Health Services, we believe in connecting your passion with a purpose. When you are part of our team, you know what connected feels like. #WhatConnectsYouJob Description
* This position requires extensive knowledge of Epic Ambulatory applications and clinic operations. It is the highest level application specialist and overall administrator of the systems functionality. * Create and maintain templates, order sets and provider favorites that are in the Epic System to include Epicare, My Chart, Healthy Planet, Care Everywhere, Epicare Link,, etc. * Understand the integration of Epic applications and their effects on business process and operations * Stays abreast of functionality improvements in new versions and testing during upgrades; on an ongoing basis, takes advantage of available resources to improve knowledge and understanding of the system. * Tests new releases and applies specialized knowledge and experience to the process to ensure that version upgrades function smoothly. * This position aids in planning for major new modules by assessing the configuration needs and defining processes and tasks, coordinating activities and assign projects to be done. * Trains and mentors new analysts * Provide system configuration and new project development, design implementation, workflow optimization, change management, and issue resolution related to the Clinics applications. * Attend/Leads meetings to discuss team and project related activities, issues, change, communications, and updates. * Achieves and maintains certification status in assigned application(s) and working knowledge of other related applications. * Complete project tasks within timeline as assigned by the Manager or application coordinators. * Champion the project, provide support in the ongoing implementations, optimizations, and upgrades. **Requirements:** * Bachelors degree preferred. Certification/license in a clinical discipline with a minimum of at least 2 years prior experience with both technical support and design of the electronic health record and other clinical systems is preferred. * Proven ability to organize and lead clinical system project initiatives. * Effective organizational and time management skills. * Must have good oral and written communication skills and the ability to think critically and creatively.Requirements:
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- 23 Days Ago
Quality Inspector
- TRIGO Global Quality Solutions
-
Springs, MS
FULL_TIME
- TRIGO Global Quality Solutions has several immediate openings for Quality Inspectors in Blue Springs, MS. Overall Purpose of the Quality Inspector Provide Quality services and support for all missions...
- 2 Days Ago
Quality Inspector
- TRIGO Global Quality Solutions
-
Springs, MS
FULL_TIME
- TRIGO Global Quality Solutions has several immediate openings for Quality Inspectors in Blue Springs, MS. Overall Purpose of the Quality Inspector Provide Quality services and support for all missions...
- 2 Days Ago
Quality Inspectors - Automotive Inspection
- TRIGO Global Quality Solutions
-
Springs, MS
FULL_TIME
- Quality Inspectors DAILY PAY OFFERED! Opportunity to enroll in group plan coverages, 1st of the month following 30 days, to include: Comprehensive Medical Insurance, Teladoc, Dental, Vision, Life and ...
- Just Posted
Affirmative Action Plan HR Analyst
- North Mississippi Medical Center System
-
Tupelo, MS
FULL_TIME
- TupeloHUMAN RESOURCESFull Time - DayPosting DescriptionAt North Mississippi Health Services, our mission is to continuously improve the health of the people of our region. Our vision is to provide ...
- 1 Month Ago
Data Analyst-Nursing Administration-Day Shift
- North Mississippi Medical Center System
-
Tupelo, MS
FULL_TIME
- TupeloNURSING LEADERSHIPFull Time - DayPosting DescriptionAt North Mississippi Health Services, our mission is to continuously improve the health of the people of our region. Our vision is to provi...
- 1 Month Ago
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0 Contact Center Quality Analyst, Sr. jobs found in Tupelo, MS area
Customer Service Representative
- JBS USA
-
Tupelo, MS
- Job Title:Customer Service Representative (B2B) Location:Tupelo MS Our Mission: To be THE BEST in all we do.We are compl...
- 4/29/2024 12:00:00 AM
Vibration Analyst
- Allied Reliability
-
Tupelo, MS
- POSITION DESCRIPTION Position Title: CM Analyst Department: CM Services POSITION PURPOSE This role is responsible for pr...
- 4/28/2024 12:00:00 AM
Developer Analyst SPA
- Michelin North America
-
Tupelo, MS
- Developer Analyst SPAMichelin is hiring!- - - - - - - - - - - -THIS OPEN POSITION IS LOCATED ONLY AT THE FOLLOWING LOCAT...
- 4/28/2024 12:00:00 AM
FT Customer Service Representative - Work From Home>
- TridentCare
-
Tupelo, MS
- [Call Center / Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k - As a Customer Service Re...
- 4/28/2024 12:00:00 AM
Foster Care Specialist - Saltillo, MS
- Health Connect America
-
Saltillo, MS
- Join our dedicated team and make a difference in the lives of children and families! We are seeking a passionate and exp...
- 4/28/2024 12:00:00 AM
Customer Service Representative
- BCI
-
Booneville, MS
- JOB SUMMARY The Customer Service Representative is responsible for directly servicing the needs of the MaxxSouth residen...
- 4/28/2024 12:00:00 AM
Customer Service - Order Entry Clerk
- American Furniture Manufacturing
-
Ecru, MS
- Job Description Job Description Peak Living, Inc. seeks an experienced Customer Service - Order Entry Clerk. This positi...
- 4/26/2024 12:00:00 AM
FT Inbound Customer Service Representative - Work From Home>
- CCC Intelligent Solutions
-
Tupelo, MS
- [Call Center / Remote] - Anywhere in U.S. / Competitive pay / Health insurance / PTO / 401K / Training provided - As an ...
- 4/26/2024 12:00:00 AM
About Tupelo, Mississippi
Tupelo /ˈtuːpəloʊ/ is a city in, and the county seat of, Lee County, Mississippi, United States. With an estimated population of 38,114 in 2017, Tupelo is the seventh-largest city in Mississippi and is considered a commercial, industrial, and cultural hub of North Mississippi.
Tupelo was incorporated in 1867, although the area had earlier been settled as "Gum Pond" along the Mobile and Ohio Railroad. On February 7, 1934, Tupelo became the first city to receive power from the Tennessee Valley Authority thus giving it the nickname "The First TVA City." Much of the city was devastated by a maj...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst, Sr. jobs
$44,682 to $60,981
Tupelo, Mississippi area prices
were up 1.2% from a year ago
were up 1.2% from a year ago
What does a Contact Center Quality Analyst, Sr. do?
Contact Center Quality Analyst, Sr. in Yakima, WA
They also assist in developing, creating, and implementing quality processes and procedures; making recommendations for enhancements to training materials; and identifying opportunities for process and procedure changes to improve customer experience.
January 08, 2020