Contact Center Quality Analyst, Sr. jobs in West Hartford, CT

Contact Center Representative (Full Time)

Cortica is looking for a remote Contact Center Representative to join our growing multi-disciplinary team.  

In this role, you will be responsible for providing exceptional customer service by managing and resolving client scheduling issues, ensuring efficient and effective communication, and meeting key performance goals. This role requires excellent communication skills, strong problem-solving abilities, and a commitment to providing high-quality support. 
 
We are a rapidly growing healthcare company pioneering the most effective treatment methods for children with neurodevelopmental differences. Our mission is to design and deliver life-changing care – one child, one family, one community at a time. Ultimately, we envision a world that cultivates the full potential of every child. At Cortica, every team member is instrumental in helping us achieve our mission! 
 
Our culture and values guide how we work and treat one another. Cortica celebrates diversity and fosters an inclusive environment, seeking ideas and opinions from everyone on the team. We safeguard equal rights and respect for all individuals, regardless of race, color, religion, sex, national origin, age, disability, creed, genetic information, sexual orientation, gender identity or expression, ancestry, veteran status or other applicable, legally protected characteristics. All Cortica employment decisions are made based on an individual’s qualifications and ability to successfully perform the job responsibilities. 

What will you do? 

We’d love to hear from you if: 

Your compensation and benefits:
Cortica cares deeply about each team member and their wellbeing! We strive to foster an outstanding employee experience and culture. We also provide a terrific benefits package. Full-time employees enjoy a variety of company subsidized medical and dental insurance options, 401K with company match and rapid vesting, Personal Time Off that increases based on tenure, paid holidays, company-paid life insurance, disability insurance options, tuition reimbursement for continuing education and professional development, employee referral bonus awards, and more. 

The base pay range for this opening is $19.00 to $24.00. According to your skill level, relevant experience, education level, and location, you will receive compensation that fits appropriately within the range.