Contact Center Quality Assurance Auditor jobs in Greenville, SC
Contact Center Quality Assurance Auditor monitors and measures the quality of inbound and/or outbound customer service calls. Prepares and presents audit reports for management to identify the issues and performance. Being a Contact Center Quality Assurance Auditor assists with feedback and training of individuals who have contact with customers. Typically requires a bachelor's degree. Additionally, Contact Center Quality Assurance Auditor typically reports to a manager. The Contact Center Quality Assurance Auditor gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Assurance Auditor typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Assurance Auditor jobs
Quality Assurance Trainer
- First Quality Tissue, SE, LLC
-
Anderson, SC
FULL_TIME
- We are seeking a Quality Assurance Trainer for our First Quality Tissue facility located in Anderson, SC. Quality Assurance Trainers will train all new Quality team members and persons advancing to the Quality Assurance Tech role. They will develop a robust program for Quarterly refresher training and monitor the Quality Departments’ LMS progression. This position is a Monday through Friday day shift, and it requires some flexible scheduling to ensure all team member are trained. The person will also perform quality training in other departments as needed. Other special projects, outside of training, will be required. Come join a high performance team, where our Culture defines who we are. We have built a community upon a foundation of Humanity, Core Business Philosophy, and Working Together. This means putting our team members and customers first. We have invested in the latest technology and resources to support a business that will last for generations. Primary responsibilities include: • Train new employees, QCs and QAs, in all aspects of the department including quarterly and annual refresher training. Provide additional quality training support for Paper, Converting, and Warehouse team members. Provide training feedback to the trainee and to the trainee’s supervisor(s) • Maintain training records for all quality team members including tracking Quality team member qualification status • Regularly review department qualification requirements and modify as needed to ensure they are still relevant • Present the quality training portion of New Hire Orientation classes as needed • Promote an action-oriented safety culture embracing safety as a core value, instilling and exemplifying a safety mindset for all team members resulting in an incident free workplace. • Understand key testing requirements and effectively convey them. Ensure finished products meet all quality requirements • Periodically review existing Quality System procedures and develop new or modify existing procedures as needed. • Assist in preparing and providing items needed to perform quality testing. • Perform special testing for support of product development, validation, and product investigations (nonconforming goods, complaints, recalls and returned goods). • Support activities as assigned in the following areas: o Calibration o Data systems maintenance o Raw material approval and release. This includes receiving certificates of analysis in SAP and testing raw materials as needed o Labeling/ packaging approval and release o Verification of corrective actions o Coordinate departmental scheduling for and participate in various internal audits including Pest Control, GMP, and Safety Behavioral audits o Consumer complaint investigations o Coordinate Round Robins with QC/QAs and with Product Development o Maintain quality records (test reports, procedures, forms, etc) • Perform other duties as necessary when directed to do so. This may include filling for QC or QA vacancies when not training team members, which could require working night shift or weekends • Follow necessary GMP regulations, provide GMP training to any team member as appropriate when violations are found The ideal candidate will possess the following skills: • Familiarity with a formal Quality System (ISO 9000, GMP/ RCP, etc.) required. • Working knowledge of Microsoft Office applications or similar programs. SAP knowledge also strongly preferred • Math skills including algebra required; statistics knowledge a plus. • Attention to detail, good verbal and written communication skills. Must have demonstrated ability to communicate and interact with team members at all levels • Trained in or willing to become trained in the TWI training methodology as soon as practical • Ability to work independently and in a fast-paced environment. • Ability to communicate details of problems and recommend solutions to peers; solicit feedback from peers and work to achieve consensus on solutions. • Must have a minimum of 2 years’ experience as a QA or Quality Resource (FQT) or equivalent experience with a prior employer • Strong preference will be given to applicants who have demonstrated experience in a training role, either at FQ or with a prior employer First Quality is committed to protecting information under the care of First Quality Enterprises commensurate with leading industry standards and applicable regulations. As such, First Quality provides at least annual training regarding data privacy and security to employees who, as a result of their role specifications, may come in to contact with sensitive data. First Quality is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identification, or protected Veteran status. First Quality was founded in 1989 and has grown to be a global privately held company with over 4,000 employees. Its corporate offices are located in Great Neck, New York, with manufacturing facilities and offices in Pennsylvania, South Carolina, Georgia, and Canada. First Quality is a diversified family of companies manufacturing consumer products ranging from Absorbent Hygiene (adult incontinence, feminine care, and baby care), Tissue (bath and towel), and Industrial (print and packaging materials), serving institutional and retail markets throughout the world. First Quality focuses on private label and branded product lines.
- 2 Months Ago
Night Auditor
- Quality Inn Simpsonville
-
Simpsonville, SC
FULL_TIME,PART_TIME
- A Night Auditor is responsible for verifying that all revenue and expenses were claimed, preparing reports for the next day's work, including reconciling accounts at a high level of detail. They'll al...
- 1 Month Ago
Quality Auditor
- Techniplas
-
Anderson, SC
OTHER
- Job Details Job Location: Anderson, SC Position Type: Full Time Education Level: None Salary Range: Undisclosed Job Shift: Any Quality Auditor Techniplas is a global supplier of sophisticated plastic ...
- 4 Days Ago
Quality Auditor
- TECHNIPLAS US LLC
-
Anderson, SC
FULL_TIME
- Techniplas is a global supplier of sophisticated plastic components and design-focused, multifunctional surfaces that are primarily for the automotive sector, as well as the industrial, consumer goods...
- 2 Months Ago
Contact Center Specialist
- Greenville Federal Credit Union
-
Greer, SC
FULL_TIME
- Job Opening: Contact Center Specialist Join Greenville Federal Credit Union as a Contact Center Specialist and step into a dynamic role where your communication skills will shine! This exciting positi...
- 14 Days Ago
QUALITY ASSURANCE COORDINATOR
- All Ways Caring HomeCare
-
GREENVILLE, SC
FULL_TIME
- Our Company All Ways Caring HomeCare Overview The Quality Assurance Coordinator (QAC) position is focused on maintaining local compliance with State, Federal and BrightSpring Health requirements. The ...
- 4 Days Ago
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0 Contact Center Quality Assurance Auditor jobs found in Greenville, SC area
QC Inspector II
- Arthrex
-
Greenville, SC
- QC Inspector II - Night Shift Arthrex, Inc. is a global medical device company and a leader in new product development a...
- 5/11/2024 12:00:00 AM
QC Inspector II
- Arthrex
-
Pendleton, SC
- QC Inspector II - Night Shift Arthrex, Inc. is a global medical device company and a leader in new product development a...
- 5/11/2024 12:00:00 AM
Quality Inspector
- TRIGO Global Quality Solutions
-
Gray Court, SC
- TRIGO Global Quality Solutions has several immediate openings for Quality Inspectors in Gray Court, SC. Overall Purpose ...
- 5/11/2024 12:00:00 AM
Quality Control Auditor
- Vision
-
Greenville, SC
- Company Overview At Amsive, our people are our first priority. We’re a full-service performance marketing agency offerin...
- 5/10/2024 12:00:00 AM
Quality Inspector
- Trigo, The Pic Group
-
Gray Court, SC
- TRIGO Global Quality Solutions has several immediate openings for Quality Inspectors in Gray Court, SC. Overall Purpose ...
- 5/10/2024 12:00:00 AM
Quality inspector
- Randstad
-
Spartanburg, SC
- Quality Inspector 3rd Shift Location: Greer, SC Pay: $16/hr. Shift: 11PM-7:30AM Monday-Friday (Ability to work scheduled...
- 5/9/2024 12:00:00 AM
Quality Inspector
- Peoplelink Staffing Solutions
-
Williamston, SC
- Job Description Job Description Quality Inspector Clerk Peoplelink Staffing Solutions, in partnership with family-owned ...
- 5/7/2024 12:00:00 AM
Welders / QC Inspectors - 1st & 2nd shift - $20/hour
- Sawyer Staffing
-
Greenville, SC
- Job Description Job Description Experienced Welder, Quality Control Experience preferred. Starting pay is $18.00-$19.00 ...
- 5/7/2024 12:00:00 AM
About Greenville, South Carolina
Greenville is located at 34°50′40″N 82°23′8″W / 34.84444°N 82.38556°W / 34.84444; -82.38556 (34.844313, −82.385428), roughly equidistant between Atlanta (145 miles [233 km] southwest), and Charlotte, North Carolina (100 miles [160 km] northeast). Columbia, the state capital, is 100 miles (160 km) to the southeast.
Greenville is in the foothills of the Blue Ridge Mountains, a physiographic province of the larger Appalachian Mountains range, and includes many small hills. Sassafras Mountain, the highest point in South Carolina, is in northern Pickens County, less than 40 miles (64 km) northwe...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Assurance Auditor jobs
$44,376 to $56,436
Greenville, South Carolina area prices
were up 1.5% from a year ago
were up 1.5% from a year ago