Contact Center Scheduler is responsible for monitoring the contact center workload and scheduling function. Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Assists in maintaining and adjusting staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Contact Center Scheduler typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
Job Details
Level
Entry
Job Location
Bedford Heights Call Center - BEDFORD HEIGHTS, OH
Position Type
Full Time
Education Level
High School
Salary Range
$17.00 Hourly
Travel Percentage
None
Job Shift
Job Category
Customer Service
Contact Center Representative
As a socially responsible health care employer and provider, we require our associates to show proof of annual influenza and COVID-19 vaccinations unless approved exemption is provided.
Additional information will be provided by HR upon hire.
Planned Parenthood of Greater Ohio is seeking a mission-minded Associate to join us as full time (37.5 per week) Customer Contact Center Representative.
Please note this position will be hybrid. Travel to our Bedford Heights location is required.*
WHY YOU SHOULD JOIN?
Our Mission
We protect, promote, and provide empowered health care for people throughout Ohio.
BENEFITS
WHAT YOU WILL DO
Participates in team approach to increase patient numbers and maintain efficiency by answering calls, scheduling appointments, problem solving & triaging questions to appropriate parties, and offering service referrals as needed.
Other responsibilities include accurate patient data collection, providing general health and contraceptive information.
Communicate effectively and sensitively to patients from a wide range of backgrounds and ages. Must be pleasant, courteous and helpful.
Requires an understanding of and commitment to quality healthcare and excellence in customer service.
The Contact Center is the primary point of contact for patients via telephone, setting the stage for a positive and supportive experience with our organization.
Customer Contact Center fosters a positive work environment with internal and external customers by providing professional, efficient and caring services.
Performs duties to ensure individual and team productivity metrics and compliance standards are maintained.
WHAT YOU WILL BRING
PROMISE TO OUR ASSOCIATES
Planned Parenthood has served Ohioans with safe, accessible, and affordable health care for 100 years and welcomed more than 100,000 patient visits to our health centers in 2020.
Every day, we fight to provide this care to everyone, no matter their income level, insurance status, zip code, color, creed, or country of origin.
We work on all levels through our health centers, educational programming, and public policy to make the greatest impact on the communities we serve.
In order to become the leading organization for high quality reproductive health care, we continuously strive to create a supportive work environment that results in a positive experience for patients and associates alike.
We find this support in our In This Together workplace values and service standards that bring associates together and foster an inclusive culture.
Planned Parenthood of Greater Ohio (PPGOH) is an equal opportunity employer. We care for our business by ensuring that all of our decisions regarding the employment relationship, including the terms, conditions, and privileges of employment, are in accordance with our principles of equal opportunity.
As a matter of PPGOH policy we affirm that we respect and honor all people and we will not discriminate against employees or applicants for employment on the basis of sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, race, color, ethnicity, religion, national origin, ancestry, age, disability, medical condition, genetic information, marital status, sexual orientation, political affiliation, military and veteran status, or any other legally protected characteristic.
In addition to the above commitments, PPGOH seeks to have employees that reflect the broad diversity of those that we serve and we encourage all who are ready to be In This Together to apply.
Qualifications
This opportunity will be based in Bedford Heights for training and due to Covid19 may work remotely.
Last updated : 2024-04-27
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