Contact Center Scheduling Manager jobs in Biloxi, MS

With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career!

Medical, Dental and Vision Insurance

401(k) Employer Match

Paid Vacations

Paid Holidays

Paid Sick Time

Paid Wellness Days

Employee Membership

And More!!

• Foster a friendly and motivating work environment.

• Ensuring agents understand and comply with all call center objectives, performance standards, and policies.

• Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.

• Troubleshoot reservation related issues to determine cause and escalate to proper personnel for resolution.

• Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products.

• Assist in development of training materials and classes on systems, programs, or other areas as needed.

• Education and/or Experience - High School Diploma required

• Exceptional verbal and written communication skills.

• Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours.

• Proficiency with technology, especially computers, software applications, and phone systems.

• Excellent problem solving, leadership, and customer service skills.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with

disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands to finger, handle or feel, reach with hands and arms and talk or hear. The employee is frequently required to stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision,

distance vision, depth perception and ability to adjust focus.

In return for your excellent skills and abilities, we offer a comprehensive benefits package including: medical, dental, and vision plans, a generous 401(k) employer match, and paid vacations, holidays, and sick time.

We invite you to visit our web site at for additional information regarding our exceptional resort communities.

As an Equal Opportunity Employer, we welcome and thank all applicants.