Contact Center Supervisor jobs in Arlington Heights, IL
Recently Added Contact Center Supervisor jobs
Contact Center - Service Delivery Supervisor (Chicago)
- OneTen
-
Chicago, IL
FULL_TIME
-
Description
There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose - Connecting People, Uniting the World - is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we're growing - in the years ahead, we'll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?
Caring is one of United's most important principles. And no one exemplifies that more than our Customer Contact Center team, who helps our customers with everything from booking and managing reservations, to questions about their travel, MileagePlus accounts, and so much more! Are you a people person? Do you get fulfillment from helping others? Then join a team that cares for our customers and makes a positive impact on their travel experience, every single day.
Key Responsibilities:
The Supervisor's role is to coach a team of frontline servicing representatives who provide service and resolve customer issues. They collaborate with their team member to set individual goals and objectives using performance metrics and reporting to help drive customer satisfaction and business results.
As an inspiring coach, the Supervisor creates an environment where employees feel their contributions are valued and appreciated. They lead by example, promoting United values and encouraging a high-performance and positive working environment.
The position requires working outside traditional work hours and weekends to support the 24/7/365 operation. The role requires up to 5% domestic and potentially international travel.- Conduct regular sessions to observe individual performance and provide balanced and actionable feedback through one-to-one coaching and follow-up sessions to ensure the team is performing to expectation
- Analyze performance management data to identify areas of opportunity
- Consistently and effectively apply the Performance Management Process to help employees increase performance
- Lead and maintain employee engagement by using all available reward and recognition tools and regular touch bases and communication to help the team understand the priorities and their role in the process
- Perform all administrative, compliance, and operational duties as required
Qualifications
What's needed to succeed (Minimum Qualifications):
- Bachelor's degree or 4 years of relevant work experience
- 2 years' leadership experience
- 2 years of related experience
- Demonstrated superior communication and people skills - a proven motivator of people
- Demonstrated ability to drive improvement in team performance
- Proven ability to manage multiple priorities, work in a challenging environment and make decisions quickly
- Ability to facilitate the implementation and acceptance of change within the workplace
- Proficient in Microsoft Office tools such as Outlook, Word, and Excel
- Be legally authorized to work in the United States for any employer without sponsorship
- Successful completion of interview required to meet job qualification
- Reliable, punctual attendance is a crucial function of the position
- 2 years' leadership experience as a leader in a Call Center environment
- Experience working in a union environment
Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT - 1 Day Ago
Contact Center Trainer
- Crawford & Company
-
Zurich, IL
OTHER
- Excellence In Everything We Touch Position Summary Researches, plans, develops and conducts training programs to ensure that contact center representatives possess thorough product and process knowled...
- 21 Days Ago
Business Contact Center Representative
- The William Everett Group Inc
-
Chicago, IL
FULL_TIME
- SUMMARY: The Business Contact Center Representative is responsible for working within our Utility Billing and Customer Service Center. DUTIES AND RESPONSIBILITIES: Responds to and services customer ca...
- 2 Days Ago
Contact center rep
- Duly Health and Care
-
Downers Grove, IL
FULL_TIME
- Overview Hours : Monday through Friday, 8am-5pm Location : Remote Good enough isn’t for us. Duly Health and Care’s team members show up every day driven to exceed expectations. We see and support the ...
- 2 Days Ago
Contact Center Customer Service
- Partnered Staffing - Kelly Services
-
Northbrook, IL
FULL_TIME
- Job DescriptionJob Duties:Qualifications and Experience:Additional InformationAll your information will be kept confidential according to EEO guidelines.
- 3 Days Ago
Contact Center Representative
- The LaSalle Network Inc.
-
Naperville, IL
FULL_TIME
- This job offer is not available in your country. LaSalle Network has partnered with a credit union that offers easy-to-use checking account choices for each users’ individual needs. They are seeking a...
- 5 Days Ago
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0 Contact Center Supervisor jobs found in Arlington Heights, IL area
Customer Service Escalations Specialist
- Mixam
-
Chicago, IL
- FLSA Status: Non-Exempt Annual Salary: $40,000 to $65,000 USD Work Location: Hybrid, Chicago, IL Who We Are Mixam is a t...
- 5/24/2024 12:00:00 AM
Customer Support Specialist
- Hiring Now!
-
Westchester, IL
- Ingredion Incorporated is in search of a Customer Support Specialist, who will enthusiastically serve as a critical poin...
- 5/24/2024 12:00:00 AM
Schedule Coordinator/Customer Service Rep
- Encore Concrete Coatings
-
East Dundee, IL
- Job Description Job Description About Us Encore Concrete Coatings is a residential and commercial home improvement compa...
- 5/23/2024 12:00:00 AM
Patient Services Coordinator - Hinsdale, IL
- Case Integrative Health
-
Chicago, IL
- Job Description Job Description Case Integrative Health Case Integrative Health is a fast-growing center for Integrative...
- 5/23/2024 12:00:00 AM
Customer Support and Self-Service Specialist
- Workoo Technologies
-
Aurora, IL
- About the job Customer Support and Self-Service Specialist Obligations And Also Duties Acts as first aspect of contact t...
- 5/23/2024 12:00:00 AM
Customer Solutions Representative
- North Bridge Staffing Group
-
Chicago, IL
- Position: Customer Solutions Representative Location: Chicago (Archer Heights Neighborhood) Environment: Hybrid (onsite ...
- 5/22/2024 12:00:00 AM
Risk Advisory and Internal Controls Services - Manager
- Riveron
-
Chicago, IL
- The Manager level position for Riveron's Risk Advisory and Internal Controls Services group will be the day-to-day lead ...
- 5/22/2024 12:00:00 AM
Customer Care Supervisor
- PLS Financial Services, Inc.
-
Oak Brook, IL
- PLS®: People. Location. Service PLS—which stands for People – Location – Service—is a leading retail provider of alterna...
- 5/21/2024 12:00:00 AM
About Arlington Heights, Illinois
Arlington Heights is a village in Cook County in the U.S. state of Illinois. A suburb of Chicago, it lies about 25 miles (40 km) northwest of the city's downtown. The population was 75,101 at the 2010 census. It is the most populous community in the United States that is incorporated as a "village", although it is not far ahead of its nearby Illinois neighboring villages of Schaumburg and adjacent Palatine.
Arlington Heights is known for Arlington Park Race Track, home of the Arlington Million, a Breeders' Cup qualifying event; it also hosted the Breeders' Cup World Thoroughbred Championships...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Supervisor jobs
$55,850 to $77,176
Arlington Heights, Illinois area prices
were up 0.8% from a year ago
were up 0.8% from a year ago
What does a Contact Center Supervisor do?
Contact Center Supervisor in Chico, CA
Promotes a positive culture for all employees through energetic communication, friendly competition, and fun activities daily.
January 18, 2022
Contact Center Supervisor in Largo, FL
Requires eye-hand coordination and manual dexterity sufficient to frequently operate a keyboard, telephone, copier, calculator and other office equipment.
February 10, 2022
Contact Center Supervisor in Lewisville, TX
Provides regular feedback, development, and coaching to associates on performance objectives.
January 02, 2022