Contact Center Supervisor jobs in Illinois

Lifetime Vision and Contact Lens Center is seeking a Full-time Contact Lens Technician

Job description

Do you enjoy interacting and connecting with patients? Are you passionate about providing top-notch patient care? If so, join the Lifetime Vision & Contact Lens Center team today as our Optometric Contact Lens Technician in Crystal Lake, IL.

In this role, you will embody professionalism and warmth as you guide patients through testing to determine their visual abilities, followed by providing them with instructions on contact lens insertion, removal, and care.

When you join Lifetime Vision you become part of a close-knit team that shares your passion for delivering personalized care. Join us in Crystal Lake, IL, and turn your passion for exceptional care into a fulfilling career as an Optometric Contact Lens Technician.

Responsibilities

• Greet all office guests in a professional and friendly manner. 
• Gather preliminary data through patient pretest, such as documenting chief complaints, gathering patient’s medical history, measuring visual acuity, interocular pressure (IOP), retinal photos, visual fields, and optical coherence tomography (OCT). 
• Educate the patient throughout the prescreening process about what each instrument is testing for and provide instructions to capture accurate test results. 
• Accurately and efficiently document the results of pretesting into the current electronic health records program. 
• Collaborate with the optometric team to ensure optimal patient care and satisfaction.

· Reorder contact lens trials, place patient contact lens orders and call to follow-up with patients in contact lens trials

• Educate and instruct the patient on insertion, removal, and proper care of contact lenses, including specialty lenses. 
• Assist the optometrist as needed during examinations.
• Assist the patient in making decisions about frames and lenses.
• Assist other members of the team when needed and available. 

Required Skills

• High School Diploma or GED.
• Prior experience in optometry or a related field is advantageous but not required. Training provided.
• Adaptable and flexible with the ability to multitask and willingness to learn.
• Strong attention to detail and excellent interpersonal skills.
• Interest in healthcare
• Must present a professional appearance

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• Employee discount
• Health insurance
• Paid time off
• Retirement plan

Schedule:

• 8 hour shift
• Rotating weekends

Supplemental pay types:

• Bonus opportunities

Work Location: In person