Contact Center Team Leader (Includes Selling) jobs in Cedar Falls, IA

Contact Center Team Leader (Includes Selling) supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Being a Contact Center Team Leader (Includes Selling) coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Additionally, Contact Center Team Leader (Includes Selling) responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. The Contact Center Team Leader (Includes Selling) supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Team Leader (Includes Selling) typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Team leader
  • Panchero's Mexican Grill
  • Mason, IA FULL_TIME
  • Panchero's - NOW HIRING TEAM LEADS

    Panchero's Mexican Grill is looking for friendly and enthusiastic people to join the team! You will have the opportunity to be part of a positive and fun culture while enhancing your job skills for further opportunities within our company!

    Flexible schedule

    Competitive pay

    Food Discounts

    Career Advancement Opportunities

    Fun Workplace Culture

    JOB DUTIES INCLUDE (but not limited to) :

    • Food Prep & Burrito Building
    • Customer Service
    • Leadership & Employee Management
    • Cash Handling
    • Kitchen and Restaurant Sanitation
    • Other duties as assigned

    EDUCATION AND TRAINING : No educational requirements.

    WORKING EXPERIENCE : Leadership experience required.

    PHYSICAL REQUIREMENTS :

    • Bending, stooping, reaching, twisting, lifting, pushing, pulling and moving items
    • Able to lift up to 50 lbs. without assistance
    • Requires the ability to move and stand for long periods of time

    WHO WE ARE

    Scratch-made dough and fresh-pressed flour tortillas are integral to our burritos. Ingredients perfectly mixed into every bite is also a key component of Burritos Better Built, so in 2002 we introduced Bob The Tool ® to mix before roll.

    And of course, our homemade queso, which has earned a fan following for its ooey, gooey, extra cheesy, velvety texture and zip of zesty, mouthwatering flavor perfect for chip-dipping or slathering on your burrito.

    WHAT SETS US APART

    Delicious starts with a solid foundation.

    Our fresh-pressed tortillas are the key to Burritos Better Built. Each one, made from house-made dough every morning and fresh-pressed in front of your eyes until perfectly golden brown.

    Then tightly wrapped to support all the freshest ingredients of your choice for a burrito that stands up to your wildest cravings.

    URRITO. Burritos without the B.S.

    When you keep things as fresh as we do, there's simply no need for the B and the S. (Otherwise known as shortcuts like fryers, freezers, packaged tortillas-we'd never!) We take pride in putting in the extra effort to do things the right way-from scratch, by hand-because that's what delivers the flavor that really sets us apart.

    All the right stuff in all the right places.

    The key to our burritos is mixing every ingredient together in every bite, because no one wants a mouthful of sour cream or rice.

    We take mixing so seriously, we even created our very own tool to get the job done right : Bob the Tool. Your single-handed assurance that every burrito you order at Pancheros won't just meet your expectations, it'll exceed them.

    We take a fresh approach to service, too.

    Every time you walk into one of our restaurants, we're on a mission to make your day even better. Carefully preparing your food from scratch, keeping our restaurants in tip top shape, making online ordering, delivery, and catering as smooth as our queso, and providing quick, courteous service that makes every meal an unforgettable one.

    Reports to the Assistant Manger on duty.

    Last updated : 2024-04-25

  • Just Posted

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Team leader
  • One Vision
  • Ventura, IA FULL_TIME
  • If you enjoy leading a team, being innovative, and working in a fast-paced environment this is the job for you! One Vision is seeking Team Leads for our Ventura HCBS Sites. The starting wage for Team ...
  • Just Posted

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Team leader
  • One Vision
  • Osage, IA FULL_TIME
  • One Vision is seeking a Team Leads for our Osage, IA HCBS Sites. The starting wage for Team Lead is $22.00 per hour. ( Currently offering a $1500 sign-on bonus ) One Vision is a non-profit organizatio...
  • Just Posted

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Sales team leader
  • IBG Partners
  • Mason, IA FULL_TIME
  • As a Sales Team Leader, you will have the opportunity to make a significant impact on our organization, while enjoying a collaborative and supportive work environment. Our leadership never TELLS peopl...
  • 19 Days Ago

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Marshalltown Team Leader
  • CHAMPION XPRESS CAR WASH
  • Marshalltown, IA OTHER
  • Job Details Job Location: IAMACE - Marshalltown, IA Salary Range: $16.00 - $17.00 Hourly Job Summary Team Leader is responsible for assisting with day-to-day team leading, training, and coaching while...
  • 21 Days Ago

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Sales team leader
  • IBG Partners
  • Cedar, IA FULL_TIME
  • We believe that leadership is about more than just overseeing a team it's about inspiring, empowering, and guiding individuals to reach their full potential. As a Sales Team Leader, you will have the ...
  • Just Posted

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0 Contact Center Team Leader (Includes Selling) jobs found in Cedar Falls, IA area

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General Manager
  • Holiday by Atria - Mallard Point
  • Cedar Falls, IA
  • Overview: We create communities where employees thrive in their work, helping our residents thrive in their homes. We st...
  • 4/26/2024 12:00:00 AM

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Part-Time Operations Manager
  • The Buckle
  • Cedar Falls, IA
  • Summary The Operations Manager is responsible for fulfilling our mission statement, "to create the most enjoyable shoppi...
  • 4/25/2024 12:00:00 AM

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Senior GIS Specialist
  • Stantec Consulting International Ltd.
  • Waterloo, IA
  • Senior GIS Specialist - ( 240001JR )DescriptionGrounded in safety, quality, and ethics, our experts lead their fields an...
  • 4/24/2024 12:00:00 AM

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Admissions Supervisor - Full-time - Days
  • Trinity Health
  • Waterloo, IA
  • Employment Type: Full timeShift: Description: Position Purpose: Supervises the day-to-day operations of the Admissions d...
  • 4/23/2024 12:00:00 AM

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Supervisory Transportation Security Officer
  • Department Of Homeland Security
  • Waterloo, IA
  • Summary Securing Travel, Protecting People - At the Transportation Security Administration, you will serve in a high-sta...
  • 4/22/2024 12:00:00 AM

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Catastrophe Claims Representative
  • FBL Financial Group
  • Cedar Falls, IA
  • Catastrophe Claims Representative **Will be filled at the appropriate level based on experience** Are you looking for an...
  • 4/22/2024 12:00:00 AM

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PT Event Coordinator
  • Michaels Stores, Inc.
  • Cedar Falls, IA
  • Store - CEDAR FALLS, IA Plan, coordinate, and facilitate events (including kids birthday parties) within a Michaels stor...
  • 4/22/2024 12:00:00 AM

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Parts Specialist
  • O'Reilly Auto Parts
  • Oelwein, IA
  • The Parts Specialist will provide all retail and installer customers with a high level of service. This position will al...
  • 4/22/2024 12:00:00 AM

Cedar Falls is a city in Black Hawk County, Iowa, United States. As of the 2010 census, the city population was 39,260. It is home to the University of Northern Iowa, a public university. Cedar Falls is located at 42°31′24″N 92°26′45″W / 42.52333°N 92.44583°W / 42.52333; -92.44583 (42.523520, −92.446402). According to the United States Census Bureau, the city has a total area of 29.61 square miles (76.69 km2), of which, 28.75 square miles (74.46 km2) is land and 0.86 square miles (2.23 km2) is water. Natural forest, prairie and wetland areas are found within the city limits at the Hartma...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Team Leader (Includes Selling) jobs
$62,165 to $86,306
Cedar Falls, Iowa area prices
were up 0.8% from a year ago