Contact Center Team Leader (Includes Selling) jobs in Vermont
Contact Center Team Leader (Includes Selling) supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Being a Contact Center Team Leader (Includes Selling) coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Additionally, Contact Center Team Leader (Includes Selling) responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. The Contact Center Team Leader (Includes Selling) supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Team Leader (Includes Selling) typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Contact Center Team Leader (Includes Selling) jobs
- One Credit Union
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Springfield, VT
FULL_TIME
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The Contact Center Manager is directly responsible for the Contact Center (CC) activity, ensuring that organization, financial, operational, service and growth goals and plans are met. Serve as a leader and role model to the CC staff, effectively creating a high-quality work environment where staff are motivated to perform at their highest levels. Provide leadership and enhance, develop, implement, and/or enforce policies and procedures that improve the overall operation and effectiveness of the CC.
Essential functions and Basic duties :Directs, develops, motivates and coaches contact center personnel; oversees work schedules; administers performance evaluations and recommends appropriate actions including hiring, promotions, and salary adjustments. Identifies performance problems and takes action including terminations.
The ideal candidate will have :- 4-5 years of leadership/coaching experience in a cross-selling environment
- 2-3 years of financial services experience in a call center
- 2-3 years of consumer lending experience – mortgage and small business lending experience a plus
- Great interpersonal and communication (written and oral) skills
- Strong phone and verbal communication skills along with active listening
- Proficient in Microsoft office products
- Ability to navigate internal web based applications
- Ability to perform simple math such as interest calculations, percentages, multiplication and division
- Strong TEAM player
The Full-Time Contact Center Manager reports to the SVP of Retail Branch Operations.
Requirements:- Education Requirements: College graduate or equivalent work experience.
- Wages commensurate with experience and skillsets.
- Benefits offered: Health Care, HRA, FSA, Dental, Vision, Life & Disability, 401k plan, Holidays (11), Paid Time Off (PTO)
- 21 Days Ago
- New England Federal Credit Union
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South Burlington, VT
FULL_TIME
- Position: Contact Center Supervisor Hours: Normal schedule between: Monday-Friday, 8:00am – 6:00pm, and every other Saturday, 9:00am-1:00pm, w/alternate day off Location: 88 Technology Park Way in Sou...
- 22 Days Ago
- Nolato GW, Inc.
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Royalton, VT
FULL_TIME
- Nolato GW is a global leader in precision injection molding and contract manufacturing for the world’s most successful healthcare, automotive, and industrial OEMs. Join an organization that is respect...
- 18 Days Ago
- Northwestern Counseling & Support Services Inc
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Saint Albans, VT
FULL_TIME
- Are you collaborative, organized, and creative? Northwestern Counseling & Support Services, Inc. is seeing an experienced Therapist to lead our Outpatient Team serving children, youth and adults in Fr...
- 2 Days Ago
- Tractor Supply Company
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Bennington, VT
FULL_TIME
- Overall Job Summary The Team Leader is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by delivering a Le...
- 4 Days Ago
- TSC
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Bennington, VT
FULL_TIME
- Job Summary The Team Leader is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by delivering a Legendary ...
- 4 Days Ago
Contact Center Team Leader (Includes Selling) jobs at Popular Companies
- Xtend
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Grand Rapids, MI
- POSITION SUMMARY The Member Services Representative Level 1 is responsible for providing day-to-day support for credit u...
- 4/25/2024 12:00:00 AM
- WITMER PUBLIC SAFETY GROUP INC.
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Coatesville, PA
- Description This position is responsible for providing administrative and clerical services support to the Customer Serv...
- 4/25/2024 12:00:00 AM
- Probitas Technology, Inc.
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Harrisburg, PA
- Job Description Job Description Pay Rate: $18.50 Fully remote Achieve set target for daily and monthly QA evaluations Ad...
- 4/23/2024 12:00:00 AM
- Brightkey, Inc
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Annapolis, MD
- Job Description Job Description Position Overview: As a Customer Service Call Center Team Lead, you will play a pivotal ...
- 4/23/2024 12:00:00 AM
- HCLTech
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Tampa, FL
- Job Description Job Description 2-4 years of relevant Banking and Cards/Consumer Loans experience Lending Contact Center...
- 4/22/2024 12:00:00 AM
- Amsdell Companies
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Cleveland, OH
- Job Description Job Description Cleveland Based Amsdell Companies/Compass Self-Storage is a growing self-storage company...
- 4/22/2024 12:00:00 AM
- Insight Global
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Tucson, AZ
- Position: Call Center Insurance Service Lead Location: Tucson, AZ 85730 Duration: Fulltime Salary Range: $42,000-48,000 ...
- 4/22/2024 12:00:00 AM
- Worcester Bosch Group
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Worcester, MA
- **Graduate Customer Experience Training Advanced Apprentice** * Cotswold Way, Worcester, UK * Full-time * Legal Entity: ...
- 4/22/2024 12:00:00 AM