Contact Center Traffic and Scheduling Analyst jobs in Agate, CO

Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Traffic and Scheduling Analyst typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)

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Contact center
  • Salud Family Health
  • Fort Morgan, CO FULL_TIME
  • Job Description

    The Contact Center Team Leader is responsible for coaching and assisting Contact Center Agents in answering all incoming telephone calls, scheduling appointments, and directing them to the appropriate department or individual.

    The Contact Center Team Leader approaches his / her tasks in a team-based care fashion that supports our Contact Center Agents to assist patients and their families in self-management, self-efficacy, and behavior change.

    Supervision Exercised : Supports all Contact Center Agents

    We offer :

    • Starting Wage - $18.90 to $20.40 per hour
    • Monday to Friday 8 am to 5 pm
    • Medical ( Includes Free Medical Services at All Salud Facilities )
    • Dental ( Employee Discounts at All Salud Dental Facilities )
    • Vision
    • Flexible Spending Accounts
    • Basic Life and AD&D
    • Supplemental Life and AD&D
    • Short-Term & Long-Term Disability
    • Accident & Critical Illness Insurance and Employee Assistance Program
    • Generous vacation accrual
    • 10 Paid Holidays per year (includes 2 Floating Holidays and paid Birthday)
    • 8 Paid accrued Sick Days per year

    Our Mission is to provide a quality, integrated healthcare home to the communities we serve

    Qualifications

    Education : Graduation from High School or equivalent required

    Experience : One year general office experience required

    Licensure / Certification : No licensure or certification is needed to be hired, although Contact Center Team Leaders must become credentialed through the Salud career ladders program in the time frame specified by Salud

    Knowledge, Skills, and Abilities :

    • Knowledge of multi-line phones
    • Ability to work independently
    • Ability to relate to the Contact Center Agents / clients and treat them with dignity and respect
    • Ability to create a trusting environment by not sharing information learned except when necessary in the performance of the job responsibility or to improve patient care from our agents
    • Ability to read, understand, and follow oral and written instruction
    • Ability to speak clearly and concise
    • Must work well with the other patient care team members
    • Ability to determine an emergency situation and take appropriate action
    • Work well with others
    • Sensitivity to indigent and ethnic minority communities
    • Bilingual (English-Spanish) required
    • Effective written or oral communication skills

    The application window is anticipated to close by 4 / 30 / 24

    Additional Information

    Salud Family Health Centers is an Equal Opportunity Employer. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race, color, religion, national origin, sex, disability, sexual orientation, gender identity, or any other applicable status protected by federal, state, or local laws.

    All your information will be kept confidential according to EEO guidelines.

    Last updated : 2024-03-31

  • 24 Days Ago

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FOIA Analyst
  • Contact Government Services, LLC
  • Denver, CO FULL_TIME
  • FOIA AnalystEmployment Type: Full Time, Mid-LevelDepartment: Information TechnologyCGS is seeking a FOIA Consultant to join our team supporting the legal mission of a large federal agency. This positi...
  • 1 Day Ago

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Business Analyst
  • Contact Government Services, LLC
  • Denver, CO FULL_TIME
  • Business AnalystEmployment Type: Full-Time, ExperiencedDepartment: Information Technology CGS is looking for business analysts to work with a large federal agency! As a Business Analyst in Business op...
  • 3 Days Ago

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Sup-Contact Center CxC
  • AdventHealth Rocky Mountain
  • Centennial, CO FULL_TIME
  • Description All the benefits and perks you need for you and your family: Benefits from Day One Paid Days Off from Day One Student Loan Repayment Program Career Development Whole Person Wellbeing Resou...
  • 10 Days Ago

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Contact Center Consultant I
  • AIR Communities
  • Denver, CO FULL_TIME
  • Company DescriptionAIR Communities (Apartment Income REIT Corp.), is a publicly traded Real Estate Investment Trust headquartered in Denver, CO. We are one of the country's largest owners and operator...
  • 1 Month Ago

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Contact Center Lead/Trainer
  • KECH, Inc.
  • Golden, CO FULL_TIME
  • KECH is an award winning HUBZone certified and Woman-Owned Small Business (WOSB) whose Founders bring over 50 years of collective expertise in IT services, service desk solutions, and contact center o...
  • 1 Month Ago

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0 Contact Center Traffic and Scheduling Analyst jobs found in Agate, CO area

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Call Center Staffing Analyst CO
  • Dish
  • Englewood, CO
  • Company Summary DISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our b...
  • 4/27/2024 12:00:00 AM

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Travel Registered Nurse - Correctional - $2,050 per week
  • Supplemental Health Care
  • Englewood, CO
  • Supplemental Health Care is seeking a travel nurse Correctional for a travel nursing job in Englewood, Colorado. Job Des...
  • 4/27/2024 12:00:00 AM

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Travel Nurse RN - Med Surg - $2,050 per week
  • Hiring Now!
  • Englewood, CO
  • Supplemental Health Care is seeking a travel nurse RN Med Surg for a travel nursing job in Englewood, Colorado. Job Desc...
  • 4/27/2024 12:00:00 AM

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Service Desk Analyst
  • Open Technology Solutions, LLC
  • Englewood, CO
  • If you are an amazing individual, then we have a role for you! About Open Technology Solutions: Open Technology Solution...
  • 4/26/2024 12:00:00 AM

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Wealth Management Advisor
  • Wambolt & Associates
  • Littleton, CO
  • Our Firm Our wealth management firm employs a multi-advisor approach to provide clients with a high level of tax, estate...
  • 4/26/2024 12:00:00 AM

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IT EPIC Application Analyst
  • CommonSpirit Health
  • Englewood, CO
  • Overview CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With m...
  • 4/26/2024 12:00:00 AM

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Travel Nurse RN - Med Surg - $2,050 per week
  • Adventist Health
  • Englewood, CO
  • Supplemental Health Care is seeking a travel nurse RN Med Surg for a travel nursing job in Englewood, Colorado. Job Desc...
  • 4/26/2024 12:00:00 AM

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Structural Trades I at CCA Facilities
  • State of Colorado
  • Aurora, CO
  • Salary: $3,484.00 - $4,181.00 Monthly Location : Aurora, CO Job Type: Full Time Job Number: GJC-000769 4/24 Department: ...
  • 4/26/2024 12:00:00 AM

Agate is an unincorporated community and U.S. Post Office in Elbert County, Colorado, United States. The ZIP Code of the Agate Post Office is 80101. Agate is located at 39°27′43″N 103°56′31″W / 39.46194°N 103.94194°W / 39.46194; -103.94194 (39.461909,-103.941822). Agate is located on one of the four segments of old US 40/US 287 (now State Highway 40) just off Interstate 70 at exit 340, and along the Union Pacific Railroad line between Limon and Aurora. It is located approximately 12 miles SSE of Deer Trail. The town is located on a NNW-SSE ridge bounded by an unnamed ravine separating it ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst jobs
$57,525 to $74,931
Agate, Colorado area prices
were up 0.4% from a year ago