Contact Center Traffic and Scheduling Analyst jobs in the United States

Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst works on projects/matters of limited complexity in a support role. Work is closely managed. To be a Contact Center Traffic and Scheduling Analyst typically requires 0-2 years of related experience. (Copyright 2021 Salary.com)

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Data Analyst
  • Betty Hardwick Center
  • Abilene, TX
  • The Data Analyst will be required to successfully submit Center Encounter Data on a monthly basis ... Provide Scheduler training to staff. Assist with monitoring and updating the electronic health ...
  • just now

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Scheduling Analyst II/Sr.
  • Boardwalk Pipelines
  • Houston, TX
  • Scheduling Analyst II/Sr. Houston, TX, USA Req #775 Friday, July 23, 2021 *To access Dayforce at ... They are the primary point of contact and front-line support for our customers. The team is also ...
  • just now

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Traffic Analysis Engineer
  • Rummel Klepper ' Kahl,
  • Richmond, VA
  • Traffic engineering studies such as safety studies, signal timing, TSM&O and traffic analysis ... contact Human Resources at (410)728-2900.
  • 1 hour ago

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Board Certified Behavior Analyst (BCBA) - Columbus GA
  • Hopebridge, LLC
  • Columbus, GA
  • Completes regularly scheduled parent trainings * Identifies touchpoints throughout the patient ... Work may be stressful at times due to a busy office or center environment with patients
  • 4 hours ago

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Senior Compliance Analyst - Revenue Cycle (remote optional)
  • UCSF Medical Center
  • San Francisco, CA
  • ... center, outpatient clinics, professional services, and clinical schools. The Program develops ... schedule • In-depth ability to collaborate effectively with senior staff and management across ...
  • yesterday

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Geospatial Analyst
  • Public Health Institute
  • Richmond, CA
  • ... work schedule and promote a healthy work/life balance. Our ideal candidate would align with our ... Currently, vehicle traffic volume data in California are collected and reported as point data ...
  • yesterday

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Workforce Management Analyst
  • Greenix
  • Orem, UT
  • You have a minimum of 6 - 12 months of experience doing forecasting and planning, analytics, workforce management, staffing, and scheduling in a Contact Center, Operations and/or production ...
  • 4 days ago

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Administrative Analyst to CEO, Health Clinic Operations - Multnomah County Community Health Center
  • Acumen Executive Search
  • Portland, OR
  • ... Analyst to the CEO, Health Clinic Operations - Multnomah County Community Health Center Since 2007 ... Anticipates and schedules performance reviews for others, serves as the primary contact person for ...
  • 6 days ago

Income Estimation for Contact Center Traffic and Scheduling Analyst jobs
$46,889 to $63,432