Contact Center Traffic and Scheduling Analyst jobs in the United States

Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst works on projects/matters of limited complexity in a support role. Work is closely managed. To be a Contact Center Traffic and Scheduling Analyst typically requires 0-2 years of related experience. (Copyright 2020 Salary.com)

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Call Center Representative
  • Teleperformance
  • Virginia City, NV
  • Assisting the customer with the correct price plan What You Will Bring: * 6 months Contact Center ... scheduling, and 401k Savings account can grant you the vacation you deserve while still working or ...
  • 19 hours ago

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RN-Compliance Performance Improvement
  • CHI Franciscan St. Joseph Medical Center
  • Tacoma, WA
  • Joseph Medical Center, part of CHI Franciscan Health, has exciting and rewarding careers with ... analysis; 3) outcomes measurement; 4) risk assessment and reduction measures; 5) research and ...
  • yesterday

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RN EP - Iowa Heart
  • MercyOne Des Moines Medical Center
  • West Des Moines, IA
  • ... Heart Center (IHC) established standards and practices, consistent with the Iowa Heart Center ... Provides assistance to EP doctor in office, and facilitates office schedule. Performs interrogation ...
  • 2 days ago

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RN - Home Health
  • Mercy San Juan Medical Center
  • Carmichael, CA
  • Overview: Mercy San Juan Medical Center, a Dignity Health member, is a nationally recognized ... Flexible work schedules and geographically defined caseloads. Laptop clinical documentation systems ...
  • 3 days ago

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Dialysis Patient Care Technician Floater - PCT (CCHT) Chronic In-center
  • U.S. Renal Care
  • Fort Worth, TX
  • Obtain blood samples for laboratory analysis as required to complete physician orders. Perform ... contact with patients. Ohio Must have Ohio dialysis technician intern certificate at time of hire ...
  • 3 days ago

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Echo Technologist PRN
  • Ocala Regional Medical Center
  • Ocala, FL
  • Description SHIFT: PRN SCHEDULE: PRN/Per Diem 1431 SW 1st Ave Ocala, FL 34471 Ocala Health ... Ocala Regional Medical Center is also a Level II Trauma Center. Ocala Health's outpatient ...
  • 3 days ago

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Interventional Radiographer PRN
  • North Florida Regional Medical Center
  • Gainesville, FL
  • PRN SCHEDULE: PRN/Per Diem 6500 W Newberry Road Gainesville, FL 32605 North Florida Regional Health ... NFRMC is a 432-bed, full-service medical and surgical acute care center serving North Central ...
  • 3 days ago

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Registered Nurse Med Surg
  • St. David's South Austin Medical Center
  • Austin, TX
  • Description SHIFT: Nights (rotating weekends) SCHEDULE: Full-time Do you have the career ... David's South Austin Medical Center, a facility that is part of the nation's leading provider of ...
  • 5 days ago

Income Estimation for Contact Center Traffic and Scheduling Analyst jobs
$45,936 to $62,141