Contact Center Traffic and Scheduling Analyst jobs in the United States

Call Center Scheduling Agent

Appointment Desk is a niche call center that schedules medical appointments on behalf of medical/health care providers seeking to outsource the appointment scheduling function. We are continually seeking experienced customer/patient service individuals to join our fast-growing team of appointment schedulers.

SCHEDULE AND HOURS:

Monday-Friday, 40 hours per week hours of operation 10:30 AM - 7:00 PM

JOB DESCRIPTION:

The Appointment Scheduler is responsible for answering phone calls on behalf of Appointment Desk clients and resolving callers' appointment scheduling needs. The Appointment Scheduler is required to have outstanding customer service telephone skills and must be able to utilize multiple software solutions to facilitate calls and schedule appointments, while following specific procedures for each call. Position includes paid time off, paid holidays, monthly bonus opportunity, and a retirement plan.

QUALIFICATIONS AND SKILLS:

· High

· Must speak English, Spanish is a plus

1 years of experience as a phone receptionist and/or call center operator in the medical/health care field

· Good Attendance and Punctuality is Mandatory

· Friendly, helpful, patient and customer service focused demeanor

· Basic computer skills

· Proven ability to juggle multiple tasks at once. Attention to detail

· Prefer applicants that live in Frisco or bordering town

Job Information:

Full-time
Salary:$16 - $17/ hr DOE with potential for increase after 90 days based on performance. Position includes paid time off; paid holidays, retirement plan and a health reimbursement plan.

Benefits:

Paid time off

Paid Holidays

Bonuses

Health Reimbursement Plan

401 K

Job Location: Frisco, TX

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Flexible schedule
• Health savings account
• Paid time off
• Retirement plan

Healthcare setting:

• Clinic
• Outpatient
• Private practice
• Rehabilitation center
• Telehealth

Medical specialties:

• Dermatology
• Internal Medicine
• Neurology
• Ob/Gyn
• Occupational Medicine
• Ophthalmology
• Orthopedics
• Pediatrics
• Podiatry
• Primary Care
• Psychiatry
• Urgent Care
• Urology

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Call center: 1 year (Preferred)

Language:

• English (Required)

Work Location: In person