Contact Center Traffic and Scheduling Analyst jobs in Alvo, NE
Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Traffic and Scheduling Analyst typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Traffic and Scheduling Analyst jobs
Relativity Archiving Analyst
- Contact Government Services, LLC
-
Lincoln, NE
FULL_TIME
-
Relativity Archiving AnalystEmployment Type: Full-Time, ExperiencedDepartment: Information Technology
CGS is seeking a Relativity Archiving Analyst, who will be responsible for vetting Relativity workspaces and file share folders and archiving or purging them. File shares will be moved to archive locations. Relativity workspaces will be archived using both Relativity ARM and a flat format which can be fully restored in Relativity or another system.
CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.
Skills and attributes for success- Collaborating with DOJ management, lead attorneys, and Section Chiefs on the disposition of data/files
- Archiving older file shares
- Archiving full Relativity workspaces using ARM
- Archiving images, natives, text,
- Archiving in flat format the metadata, coding fields, choices/tags
- Documenting user interface
- Documenting the archiving process for approval by the Senior IT Manager.
- Evaluating and resolving any archiving issues.
Qualifications- At least 3 years of hands-on experience with backend Relativity 2022 and prior.
- At least 3 years of hands-on experience with archiving Relativity workspaces.
- At least 3 years of hands-on experience with restoring Relativity archives workspaces.
- Knowledge of Windows permissions and file transfer utilities.
- Excellent written and oral communication skills required.
- Experience working in a collaborative environment.
- Must be a US Citizen
- Must be able to obtain a Public Trust security clearance
Ideally, you will also have- An undergraduate degree is strongly preferred; preferably in the computer science or management information/technology disciplines.
- Experience in storage technology planning, performance capacity planning, and modeling, applications
Our CommitmentContact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.
For the past seven years, we’ve been growing our government contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.
Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.
We care about our employees. Therefore, we offer a comprehensive benefits package.- Health, Dental, and Vision
- Life Insurance
- 401k
- Flexible Spending Account (Health, Dependent Care, and Commuter)
- Paid Time Off and Observance of State/Federal Holidays
Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Join our team and become part of meaningful government innovation!Explore additional job opportunities with CGS on our Job Board:https://cgsfederal.com/join-our-team/For more information about CGS please visit https://www.cgsfederal.com or contact:Email: info@cgsfederal.com - 2 Months Ago
Contact Center Associate/Apheresis Tele-Recruiter, Enterprise
- Innovative Blood Resources
-
Lincoln, NE
FULL_TIME
- Overview Memorial Blood Centers (MBC.ORG), a division of Innovative Blood Resources (www.innovativebloodresources.org), has been saving and sustaining lives since 1948. We supply blood and blood compo...
- 4 Days Ago
Air Traffic Manager
- Midwest Air Traffic Control Service, Inc.
-
Grand Island, NE
FULL_TIME
- We seek a highly responsible Air Traffic Manager (ATM) to provide air traffic management at the Grand Island, NE (GRI) Airport. Work involves the responsibility for planning, directing, and coordinati...
- 18 Days Ago
Security Operations Center Analyst
- Data Resource Technologies
-
Lincoln, NE
FULL_TIME
- Job DetailsJob Summary:The Security Operations Center (SOC) Analyst is critical in safeguarding the client s digital assets by actively monitoring, analyzing, and responding to security incidents. Thi...
- 5 Days Ago
Security Operations Center (SOC) Analyst
- SohanIT Inc
-
Lincoln, NE
CONTRACTOR
- Job Summary: The Security Operations Center (SOC) Analyst is critical in safeguarding the State of Nebraska’s digital assets by actively monitoring, analyzing, and responding to security incidents. Th...
- 2 Days Ago
Security Operations Center (SOC) Analyst
- Apex Systems
-
Lincoln, NE
FULL_TIME
- Job DetailsJob#: 2028754 Job Description: Job Summary:The Security Operations Center (SOC) Analyst is critical in safeguarding our clients digital assets by actively monitoring, analyzing, and respond...
- 3 Days Ago
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0 Contact Center Traffic and Scheduling Analyst jobs found in Alvo, NE area
American Sign Language Interpreter
- Cayuse Holdings
-
Lincoln, NE
- **Overview** Cayuse Civil, LLC provides community focused technology solutions, program management, and business process...
- 5/17/2024 12:00:00 AM
Translator
- Cayuse Holdings
-
Lincoln, NE
- **Overview** Cayuse Civil, LLC provides community focused technology solutions, program management, and business process...
- 5/17/2024 12:00:00 AM
Military & Veteran Talent Community
- CBRE
-
Lincoln, NE
- Military & Veteran Talent Community Job ID 155272 Posted 14-Feb-2024 Role type Full-time Areas of Interest Accounting/Fi...
- 5/17/2024 12:00:00 AM
Customer Support Associate
- Fidelity Investments
-
Lincoln, NE
- Job Description: Financial Customer Associate Omaha, NE Area only Are you looking for a career where you will make a dif...
- 5/13/2024 12:00:00 AM
Customer Support Associate
- Fidelity Investments
-
Omaha, NE
- Job Description: Financial Customer Associate Omaha, NE Area only Are you looking for a career where you will make a dif...
- 5/13/2024 12:00:00 AM
Customer Service Rep
- Fidelity Investments
-
Omaha, NE
- Job Description: Financial Customer Associate Omaha, NE Area only Are you looking for a career where you will make a dif...
- 5/13/2024 12:00:00 AM
Customer Support Rep
- Fidelity Investments
-
Omaha, NE
- Job Description: Financial Customer Associate Omaha, NE Area only Are you looking for a career where you will make a dif...
- 5/13/2024 12:00:00 AM
Customer Service Associate
- Fidelity Investments
-
Omaha, NE
- Job Description: Financial Customer Associate Omaha, NE Area only Are you looking for a career where you will make a dif...
- 5/13/2024 12:00:00 AM
About Alvo, Nebraska
Alvo is a village in Cass County, Nebraska, United States. The population was 132 at the 2010 census.
Alvo is located at 40°52′20″N 96°23′8″W / 40.87222°N 96.38556°W / 40.87222; -96.38556 (40.872257, -96.385574).
According to the United States Census Bureau, the village has a total area of 0.10 square miles (0.26 km2), all of it land....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst jobs
$53,571 to $69,781
Alvo, Nebraska area prices
were up 0.8% from a year ago
were up 0.8% from a year ago